Identifying the ideal Call Center Software to suit your specific requirements can be challenging. Avaya is headquartered at none , while CallMiner Eureka is headquartered at Waltham. Choosing software like Avaya or CallMiner Eureka requires thorough contemplation and comparing key factors. The question remains - Avaya vs. CallMiner Eureka - which is the superior option? Check out the in-depth comparison now!

Plans and Pricing

Compare pricing of Avaya vs CallMiner Eureka with the following detailed pricing plan info.

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Mobile
$ 20

Per Month

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Premium
$ 30

Per Month

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Advanced
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and CallMiner Eureka for better insights.

Awards

Avaya and CallMiner Eureka have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award

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Avaya Award
Payment Type

Below is the comparison of the starting price and payment method of Avaya and CallMiner Eureka. Information related to the payment plans of Avaya is unavailable. Whereas, Information related to the payment plans of CallMiner Eureka is unavailable.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Avaya and CallMiner Eureka based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

Call Recording

Predictive Dialer

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Outbound Call Center

Reporting/Analytics

Real-time Chat

Interactive Voice Response

Queue Management

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Performance Management

Survey Management

Call Routing

Call Recording

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Call Sharing

On-Demand Recording

Scheduled Recording

Video Call Recording

Data Management

Mobile Access

Auto-Dialing

Multi-Channel Collection

Text Analysis

Reporting/Analytics

Virtual Extensions

Employee Directory

Archiving

Real-time Chat

Queue Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Mail

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Overall Ratings

Compare how Avaya stacks up against CallMiner Eureka in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.1

Ease of use

Out of 5

Value for money Value for money 3.9

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Avaya and CallMiner Eureka in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while CallMiner Eureka has not received any reviews. Be the first one to write CallMiner Eureka review

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews

No reviews yet. Be the first to review

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Daniyal

Unleashing Communication Potential: A Comprehensive Review of Vonage

Pros

One standout feature of Vonage is its versatility, catering to businesses of all sizes and industries. Whether a small startup seeking scalable communication solutions or a multinational corporation requiring enterprise-grade infrastructure.

Cons

While Vonage boasts an extensive feature set, occasional technical glitches or service disruptions may occur, necessitating timely support and troubleshooting. Additionally, while Vonage's pricing remains competitive but can get better.

Read all 10 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. CallMiner Eureka is available on Web App, Windows desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with CallMiner Eureka. Avaya offers Email, Phone and Tickets to its customers, while CallMiner Eureka provides Email, Phone, Live Support and Tickets.

phone

email

tickets

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Avaya and CallMiner Eureka are supported in the following languages.

English

English

Chinese

English

French

German

Japanese

Korean

Portuguese

Spanish

Typical Customer

The target customer base of Avaya vs CallMiner Eureka is mentioned below. Check which software fits your business requirements perfectly.

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Startups

Enterprises

SMBs

Freelancer

Video

To gain a better understanding of how these Avaya and CallMiner Eureka work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and CallMiner Eureka and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

CallMiner, Inc

Headquarter :

Waltham

Website :

Visit Website

Company Name :

Vonage

Headquarter :

Holmdel

Website :

Visit Website

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