Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and Genesys. The critical question remains: Avaya versus Genesys - which is better? Avaya offers robust features such as Call Recording, Call Management and Applications Management while Genesys has features like .

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Plans and Pricing

Compare pricing of Avaya vs Genesys with the following detailed pricing plan info.

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Standard
$ 20

User/Month

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Pro
$ 30

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Genesys for better insights.

Avaya Screenshot
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Awards

Avaya and Genesys have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award
Avaya Award
Avaya Award

Payment Type

Below is the comparison of the starting price and payment method of Avaya and Genesys. Information related to the payment plans of Avaya is unavailable. Whereas, Information related to the payment plans of Genesys is unavailable.

Features

Compare between Avaya and Genesys based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

(Not Provided by Vendor)

Call Center

Contact Management

Call Routing

Call Recording

Real Time Reporting

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Voice & Data Integration

Call Logging

Virtual Call Center

Mobile Access

Power Dialer

Audio / Video Conferencing

Chat / Messaging

Call Transfer

Virtual Extensions

Web Conferencing

Caller Identification

Multiple Scripts

Voice Mail

SIP Trunking

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Overall Ratings

Compare how Avaya stacks up against Genesys in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Avaya and Genesys in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Genesys has not received any reviews. Be the first one to write Genesys review

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews

No reviews yet. Be the first to review

Write a review
Shah wali Mustafa

Review about gym insight

Pros

Dialpad has been praised for its user-friendly interface and seamless integration of communication tools like voice, video, and messaging. Its cloud-based platform, advanced AI features, and scalability are often highlighted as impressive aspects, pr

Cons

As of my last knowledge update in January 2022, specific details about Dialpad's features and potential areas for improvement may have changed. However, common areas for improvement in communication platforms often include refining AI-driven features

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Genesys is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with Genesys. Avaya offers Email, Phone and Tickets to its customers, while Genesys provides Email, Phone, Training and Tickets.

phone

email

tickets

phone

email

tickets

training

phone

email

live support

tickets

training

Languages Supported

Avaya and Genesys are supported in the following languages.

English

English

English

Japanese

Typical Customer

The target customer base of Avaya vs Genesys is mentioned below. Check which software fits your business requirements perfectly.

SMEs

Enterprises

Enterprises

SMEs

Startups

SMEs

Video

To gain a better understanding of how these Avaya and Genesys work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and Genesys and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

Genesys

Headquarter :

Sydney

Website :

Visit Website

Company Name :

Dialpad, Inc

Headquarter :

San Francisco

Website :

Visit Website

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