Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and inConcert Allegro. The critical question remains: Avaya versus inConcert Allegro - which is better? Avaya offers robust features such as Call Recording, Call Management and Applications Management while inConcert Allegro has features like Call Recording, Dashboard and Predictive Dialer.

You May Also Like

Featured products that are similar to the ones you selected below.

All Call Center Software Products ›››

Plans and Pricing

Compare pricing of Avaya vs inConcert Allegro with the following detailed pricing plan info.

Get Quote
$ --

Click here to get detailed pricing as per your requirements.

Contact Us
View Profile Details
Get Quote
$ --

Click here to get detailed pricing as per your requirements.

Contact Us
View Profile Details
Basic
$ 199

Per Month

Get Pricing View Pricing Details

Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and inConcert Allegro for better insights.

Avaya Screenshot
eye icon

1/4

Avaya Screenshot Avaya Screenshot Avaya Screenshot
View More
Avaya Screenshot
eye icon

1/1

View More

Awards

Avaya and inConcert Allegro have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award

Give a review to increase their chance of winning Awards

Write a Review

Give a review to increase their chance of winning Awards

Write a Review

Payment Type

Below is the comparison of the starting price and payment method of Avaya and inConcert Allegro. Information related to the payment plans of Avaya is unavailable. Whereas, Information related to the payment plans of inConcert Allegro is unavailable.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Features

Compare between Avaya and inConcert Allegro based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

Call Recording

Dashboard

Predictive Dialer

Campaign Management

Blended Call Center

Call Logging

Call Scripting

Escalation Management

Inbound Call Center

Manual Dialer

Outbound Call Center

Progressive Dialer

Real-time Chat

Interactive Voice Response

Queue Management

Read More

Call Routing

Call Management

Call Monitoring

Call Logging

Virtual Call Center

Mobile Access

Call List Management

Virtual Extensions

Employee Directory

Still Confused to find the best software?

Overall Ratings

Compare how Avaya stacks up against inConcert Allegro in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Get Rewarded

Click here For Sharing Your Review On The Software

Write a Review View Profile
Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 3.5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Avaya and inConcert Allegro in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while inConcert Allegro has not received any reviews. Be the first one to write inConcert Allegro review

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews

No reviews yet. Be the first to review

Write a review
Laura De La Garza

Disappointed

Pros

The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.

Cons

Tech support should have been able to solve my issue without me creating and paying for a second account.

Read all 2 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. inConcert Allegro is available on Web App, Windows desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with inConcert Allegro. Avaya offers Email, Phone and Tickets to its customers, while inConcert Allegro provides Email, Phone, Live Support and Tickets.

phone

email

tickets

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Avaya and inConcert Allegro are supported in the following languages.

English

English

French

Italian

Portuguese

Romanian

English

Typical Customer

The target customer base of Avaya vs inConcert Allegro is mentioned below. Check which software fits your business requirements perfectly.

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Startups

Enterprises

SMEs

Video

To gain a better understanding of how these Avaya and inConcert Allegro work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and inConcert Allegro and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

inConcert

Headquarter :

Barcelona

Website :

Visit Website

Company Name :

Ooma, Inc

Headquarter :

Sunnyvale

Website :

Visit Website

Alternatives