Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and inConcert Allegro. The critical question remains: Avaya versus inConcert Allegro - which is better? Avaya offers robust features such as chat / messaging, predictive dialer and skill based routing while inConcert Allegro has features like automatic call distribution (acd), interactive voice response (ivr) and skill based routing.
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List of All Call Center Software
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Plans and Pricing
Compare pricing of Avaya vs inConcert Allegro with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Avaya and inConcert Allegro based on their key features and functionalities to pick the right one for your business.
- Chat / Messaging
- Predictive Dialer
- Skill Based Routing
- Time & Attendance
- Outbound Campaign Management
- Auto Dialer
- Agent Scripting
- Call Center Management
- Alerts / Escalation
- Call Sharing
- Interactive Voice Response (ivr)
- Multichannel Support
- Workforce Management
- Automatic Call Distribution (acd)
- Voicemail Integration
- Chat / Messaging
- Predictive Dialer
- Skill Based Routing
- Time & Attendance
- Outbound Campaign Management
- Auto Dialer
- Agent Scripting
- Call Center Management
- Alerts / Escalation
- Call Sharing
- Interactive Voice Response (ivr)
- Multichannel Support
- Workforce Management
- Automatic Call Distribution (acd)
- Voicemail Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and inConcert Allegro for better insights.
Awards
Avaya and inConcert Allegro have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
User Reviews
Based on all the user reviews and ratings received by Avaya and inConcert Allegro in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while inConcert Allegro has not received any reviews. Be the first one to write inConcert Allegro review
Pros
Smooth Calling Experience & Easy Connectivity.
Posted by - Inderjeet Singh
Pros
Calling facility and productivity.
Posted by - MANOJ SAHU
Cons
Disconnects automatically when the traffic increases.
Posted by - Inderjeet Singh
Cons
Monitoring or Recording
Posted by - MANOJ SAHU
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Avaya and inConcert Allegro. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Avaya and inConcert Allegro work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Avaya and inConcert Allegro and learn how they operate. Explore the company name, its location, and more!
Avaya Inc
none
inConcert
Barcelona
Alternatives
FAQs
What are the key features of Avaya and inConcert Allegro?
Key features of Avaya include automatic call distribution (acd), interactive voice response (ivr), call recording, real time reporting, historical reporting, workforce management, while inConcert Allegro offers features, such as automatic call distribution (acd), interactive voice response (ivr), call recording, real time monitoring.
For what other purposes can Avaya and inConcert Allegro be used?
Apart from being a Call Center software, Avaya can be used as a call recording software, call tracking software, predictive dialer software and telemarketing software, while inConcert Allegro can be utilized as a cloud contact center solutions, omnichannel contact center software and hosted ivr solutions.
Do Avaya and inConcert Allegro offer a free trial?
Avaya provides a free trial, while inConcert Allegro doesn’t offer free trial.
Avaya and inConcert Allegro cater to which types of businesses?
Avaya is suitable for SMBs & Enterprises, whereas inConcert Allegro is suitable for Startups, SMBs, Mid-Market & Enterprises.
What level of customer support can I expect from Avaya and inConcert Allegro?
Avaya provides customer support over various channels including phone, email and tickets, and inConcert Allegro provides customer support over phone, email, live support and more.
Avaya
