As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Avaya and InterDialog UCCS. For a better product experience, Avaya offers customer support on Email, Phone and Tickets and InterDialog UCCS offers customer support on Email, Phone, Live Support and Tickets.

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Plans and Pricing

Compare pricing of Avaya vs InterDialog UCCS with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, InterDialog UCCS comes in 1 packages: Capex, Opex & License based.

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Capex, Opex & License based
$ 139

Per Agent

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Bronze
$ 20

User/Month

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Silver
$ 30

User/Month

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Platinum
$ 35

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and InterDialog UCCS for better insights.

Awards

Avaya and InterDialog UCCS have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award

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Avaya Award
Payment Type

Below is the comparison of the starting price and payment method of Avaya and InterDialog UCCS. Information related to the payment plans of Avaya is unavailable. Whereas, InterDialog UCCS provides Per Agent payment plans.

Monthly

Yearly

Onetime(Perpetual license)

Free Trial

Monthly

Features

Compare between Avaya and InterDialog UCCS based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

CRM

CRM integration

Call Center

Lead Management

Call Recording

Call Management

Real Time Monitoring

Real Time Reporting

Call Center Management

Call Monitoring

IVR / Voice Recognition

Predictive Dialer

Automatic Call Distribution

Computer Telephony

Call Logging

Inbound Call Center

Premise-Based Call Center

Progressive Dialer

Virtual Call Center

Call Reporting

Customer Engagement

Power Dialer

Chat / Messaging

Call Transfer

Callback Scheduling

Preview Dialer

Live Chat

Auto-Dialing

Reporting/Analytics

Auto Dialer

Omni-Channel

Interactive Voice Response

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CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Call Management

Onboarding

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Analytics

Automatic Call Distribution

Blended Call Center

Call Logging

Inbound Call Center

Queue Manager

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Data Analysis

Call Reporting

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Voicemail

Cloud Access

Email Support

Auto-Dialing

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Interactive Voice Response

Call Duration

Call Volume

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Overall Ratings

Compare how Avaya stacks up against InterDialog UCCS in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Avaya and InterDialog UCCS in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while InterDialog UCCS has not received any reviews. Be the first one to write InterDialog UCCS review

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews

No reviews yet. Be the first to review

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Vishal Prasad

Ease to access and call quality is awesome

Pros

CallHippo is very user friendly and provides very good quality connectivity.

Cons

CallHippo Only needs to work on Dialer graphics and User Interface for better experience.

Read all 69 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. InterDialog UCCS is available on Windows desktop platforms.

Windows

MacOs

IOS

Android

Windows

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with InterDialog UCCS. Avaya offers Email, Phone and Tickets to its customers, while InterDialog UCCS provides Email, Phone, Live Support and Tickets.

phone

email

tickets

phone

email

live support

tickets

phone

email

live support

tickets

training

Languages Supported

Avaya and InterDialog UCCS are supported in the following languages.

English

English

English

Typical Customer

The target customer base of Avaya vs InterDialog UCCS is mentioned below. Check which software fits your business requirements perfectly.

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Avaya and InterDialog UCCS integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Zendesk

Freshworks

Microsoft Dynamics

ZOHO CRM

Leadsquared

SugarCRM

(Not Provided by Vendor)

Video

To gain a better understanding of how these Avaya and InterDialog UCCS work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and InterDialog UCCS and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

Teckinfo Solutions Pvt Ltd

Headquarter :

Delhi

Website :

Visit Website

Company Name :

CallHippo

Headquarter :

Walnut

Website :

Visit Website

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