Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and Jive Voice. The critical question remains: Avaya versus Jive Voice - which is better? Avaya offers robust features such as Call Recording, Call Management and Applications Management while Jive Voice has features like Call Routing, Call Recording and Call Management.

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SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Avaya vs Jive Voice with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, Jive Voice comes in 1 packages: Basic.

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Basic
$ 20

Per Month

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Starter Suite
$ 25

User/Month

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Professional
$ 80

User/Month

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Enterprise
$ 165

User/Month

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Unlimited
$ 330

User/Month

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Unlimited+
$ 500

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Jive Voice for better insights.

Avaya Screenshot
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Awards

Avaya and Jive Voice have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award
Avaya Award
Avaya Award
Payment Type

Below is the comparison of the starting price and payment method of Avaya and Jive Voice. Information related to the payment plans of Avaya is unavailable. Whereas, Jive Voice provides Per Month payment plans.

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Avaya and Jive Voice based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

Call Routing

Call Recording

Call Management

Call Monitoring

Call Logging

Virtual Call Center

Mobile Access

Web Conferencing

CRM

CRM & Sales Dashboards

Customer Management

Customer Support

Knowledge Management

Social CRM

Opportunity Management

Lead Management

Contact Management

Sales Force Automation

Call Management

Social Media Integration

Self Service Portal

Document Storage

Call Center Management

Analytics

Knowledge Base

Call Logging

Sales Management

Sales Pipeline Tracking

Mobile Access

Service History Tracking

Sales pipeline management

Live Chat

Segmentation

Knowledge Base Management

Internal Chat Integration

Knowledge Library

Contact Import/Export

Ticket/Issue Tracking

Ticketing

Einstein Copilot

Prompt Builder

Automotive Data Bundle

Connected Vehicle Visualization

Actionable Telematics

Automotive Calculated Insights

Automotive Loan and Lease Console

Billing Inquiry Manager

Enterprise Sales Management Enhancements

TMF API Enhancements

Promotion Transfer

Time Planning

Clean Energy Program Management

Financial Engagement

Automation Templates Enhancements

Transaction Dispute Management Enhancements

Actionable Segmentation Enhancements

Assessment Generation

Home Health Enhancements

Interoperability Enhancements

Sales Agreement Enhancements

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Overall Ratings

Compare how Avaya stacks up against Jive Voice in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Avaya and Jive Voice in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Jive Voice has not received any reviews. Be the first one to write Jive Voice review

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews

No reviews yet. Be the first to review

Write a review
faijan Syed

Best in the market and very easy to use, userd in most of the Fourtune 500 companys in the customer relationship cost center

Pros

The User experience in the console, In the CRM ( Customer relationship management ) the salesforce is the best one. It can manage leads, contacts, opportunities, and cases. Salesforce also offers several features to help businesses automate business

Cons

Salesforce DB should be improved and below are few need to be improved 1: Inefficient sales processe 2: Customer support is not good

Read all 96 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Jive Voice is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with Jive Voice. Avaya offers Email, Phone and Tickets to its customers, while Jive Voice provides Email, Phone and Live Support.

phone

email

tickets

phone

email

live support

phone

email

live support

tickets

training

Languages Supported

Avaya and Jive Voice are supported in the following languages.

English

English

French

German

Portuguese

Spanish

Chinese

Danish

Dutch

English

French

Italian

Japanese

Korean

Portuguese

Slovenian

Spanish

Swedish

Thai

Typical Customer

The target customer base of Avaya vs Jive Voice is mentioned below. Check which software fits your business requirements perfectly.

SMBs

Enterprises

Startups

Enterprises

SMBs

Freelancer

Startups

Video

To gain a better understanding of how these Avaya and Jive Voice work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and Jive Voice and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Company Name :

Jive Communication

Headquarter :

Orem

Company Name :

Salesforce, Inc

Headquarter :

San Francisco

Website :

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