Are you struggling to find the perfect Call Center Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Avaya vs. NovelVox Agent Desktop all in one place to simplify your decision-making process. Avaya is rated 4.7 while NovelVox Agent Desktop is rated 5.0.

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Plans and Pricing

Compare pricing of Avaya vs NovelVox Agent Desktop with the following detailed pricing plan info.

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Bronze
$ 20

User/Month

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Silver
$ 30

User/Month

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Platinum
$ 35

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Avaya and NovelVox Agent Desktop for better insights.

Avaya Screenshot
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1/4

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Avaya Screenshot
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1/5

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Awards

Avaya and NovelVox Agent Desktop have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Avaya Award
Avaya Award
Avaya Award

Payment Type

Below is the comparison of the starting price and payment method of Avaya and NovelVox Agent Desktop. Information related to the payment plans of Avaya is unavailable. Whereas, Information related to the payment plans of NovelVox Agent Desktop is unavailable.

Onetime(Perpetual license)

Free Trial

Monthly

Features

Compare between Avaya and NovelVox Agent Desktop based on their key features and functionalities to pick the right one for your business.

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

CRM

CRM integration

Call Center

Call Monitoring

Analytics

Call Logging

Call Scripting

Call Sharing

Call Reporting

Call Results

Call List Management

Call Parking

Read More

CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Call Management

Onboarding

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Analytics

Automatic Call Distribution

Blended Call Center

Call Logging

Inbound Call Center

Queue Manager

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Data Analysis

Call Reporting

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Voicemail

Cloud Access

Email Support

Auto-Dialing

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Interactive Voice Response

Call Duration

Call Volume

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Overall Ratings

Compare how Avaya stacks up against NovelVox Agent Desktop in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Avaya and NovelVox Agent Desktop in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while NovelVox Agent Desktop has 3 reviews

MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews
David Smith

Increased work efficiency and call resolution

Pros

NovelVox offers 3rd party integration and it is the best thing we can have for our business. It is seamlessly integrating with over Salesforce and Zendesk applications and thereby helps you deliver a personalized customer experience every time.

Cons

Nothing as such

Read all 3 reviews
Vishal Prasad

Ease to access and call quality is awesome

Pros

CallHippo is very user friendly and provides very good quality connectivity.

Cons

CallHippo Only needs to work on Dialer graphics and User Interface for better experience.

Read all 69 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. NovelVox Agent Desktop is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Avaya with NovelVox Agent Desktop. Avaya offers Email, Phone and Tickets to its customers, while NovelVox Agent Desktop provides Email, Phone, Live Support, Training and Tickets.

phone

email

tickets

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

Avaya and NovelVox Agent Desktop are supported in the following languages.

English

Arabic

English

English

Typical Customer

The target customer base of Avaya vs NovelVox Agent Desktop is mentioned below. Check which software fits your business requirements perfectly.

SMEs

Enterprises

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Avaya and NovelVox Agent Desktop integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

Hubspot

Salesforce

Freshdesk

SAP

Oracle

EPIC

SIEBEL

(Not Provided by Vendor)

Video

To gain a better understanding of how these Avaya and NovelVox Agent Desktop work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Avaya and NovelVox Agent Desktop and learn how they operate. Explore the company name, its location, and more!

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

NovelVox

Headquarter :

Mukilteo

Website :

Visit Website

Company Name :

CallHippo

Headquarter :

Walnut

Website :

Visit Website

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