In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Avaya versus Ooma. To get better insight, here’s how users have rated these products. Avaya is rated 4.7 while Ooma is rated 4.0.
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Ooma for better insights.
Avaya and Ooma have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Below is the comparison of the starting price and payment method of Avaya and Ooma. Information related to the payment plans of Avaya is unavailable. Whereas, Ooma provides Per Month payment plans.
Compare between Avaya and Ooma based on their key features and functionalities to pick the right one for your business.
Surveys & Feedback
Call Center Management
Chat / Messaging
Time & Attendance
Alerts / Escalation
Virtual Call Center
Call List Management
Employee Self Service Management
Billing & Invoicing
360 Degree Feedback
Approval Process Control
Based on all the user reviews and ratings received by Avaya and Ooma in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Ooma has 2 reviews
Calling facility and productivity.
Monitoring or Recording
Laura De La Garza
The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.
Tech support should have been able to solve my issue without me creating and paying for a second account.
Danish com laib
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ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Ooma is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms.
Plans and Pricing
Compare pricing of Avaya vs Ooma with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, Ooma comes in 1 packages: Basic.
Unlimited calling in U.S., Canada, Mexico and Puerto Rico
Low international rates
FREE number transfer
Business modes for open and closed hours
The quality and timeliness of support are important parameters when comparing Avaya with Ooma. Avaya offers Email, Phone and Tickets to its customers, while Ooma provides Email, Phone, Live Support, Training and Tickets.
Avaya and Ooma are supported in the following languages.
The target customer base of Avaya vs Ooma is mentioned below. Check which software fits your business requirements perfectly.
To gain a better understanding of how these Avaya and Ooma work, you can check out the videos below. Browse through the videos and make the right choice.