In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Avaya versus Ooma. To get better insight, here’s how users have rated these products. Avaya is rated 4.7 while Ooma is rated 4.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Ooma for better insights.
Awards
Avaya and Ooma have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of Avaya and Ooma. Information related to the payment plans of Avaya is unavailable. Whereas, Ooma provides Per Month payment plans.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Avaya and Ooma based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
Call Routing
Call Management
Call Monitoring
Call Logging
Virtual Call Center
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
Employee Self Service Management
Knowledge Management
Applicant tracking
Employee Management
Employee Scheduling
Project Planning
Billing & Invoicing
360 Degree Feedback
Feedback Management
Dashboard
User Ratings
Based on all the user reviews and ratings received by Avaya and Ooma in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Ooma has 2 reviews
MANOJ SAHU
Avaya review
Pros
Calling facility and productivity.
Cons
Monitoring or Recording
Laura De La Garza
Disappointed
Pros
The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.
Cons
Tech support should have been able to solve my issue without me creating and paying for a second account.
Danish com laib
rewio aout gym insight
Pros
More impressive, most impressive ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Cons
ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Ooma is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
Windows
Plans and Pricing
Compare pricing of Avaya vs Ooma with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, Ooma comes in 1 packages: Basic.
Basic
USD 199
Per Month
Unlimited calling in U.S., Canada, Mexico and Puerto Rico
Low international rates
FREE number transfer
Business modes for open and closed hours
Easy installation
Customer Support
The quality and timeliness of support are important parameters when comparing Avaya with Ooma. Avaya offers Email, Phone and Tickets to its customers, while Ooma provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Avaya and Ooma are supported in the following languages.
English
English
English
Typical Customer
The target customer base of Avaya vs Ooma is mentioned below. Check which software fits your business requirements perfectly.
SMEs
Enterprises
Startups
Enterprises
SMEs
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Avaya and Ooma work, you can check out the videos below. Browse through the videos and make the right choice.
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