Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and Phone.com. The critical question remains: Avaya versus Phone.com - which is better? Avaya offers robust features such as Call Recording, Call Management and Applications Management while Phone.com has features like CRM integration, Multiuser Login & Role-based access control and SMS.
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Compare pricing of Avaya vs Phone.com with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, Phone.com comes in 3 packages: Basic Users, Plus Users, Pro Users.
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Phone.com for better insights.
Avaya and Phone.com have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Below is the comparison of the starting price and payment method of Avaya and Phone.com. Information related to the payment plans of Avaya is unavailable. Whereas, Phone.com provides Per Month - Per User payment plans.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Compare between Avaya and Phone.com based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
CRM integration
Multiuser Login & Role-based access control
SMS
Mobile App
Contact Management
Call Routing
Internal Call Transfer
Online Fax
Multiple Extension
Call Recording
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Compare how Avaya stacks up against Phone.com in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Avaya and Phone.com in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Phone.com has not received any reviews. Be the first one to write Phone.com review
Avaya review
Pros
Calling facility and productivity.
Cons
Monitoring or Recording
No reviews yet. Be the first to review
Write a reviewNo reviews yet. Be the first to review
Write a reviewDeployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Phone.com is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Avaya with Phone.com. Avaya offers Email, Phone and Tickets to its customers, while Phone.com provides Phone, Live Support and Tickets.
phone
tickets
phone
live support
tickets
phone
training
Avaya and Phone.com are supported in the following languages.
English
English
English
The target customer base of Avaya vs Phone.com is mentioned below. Check which software fits your business requirements perfectly.
SMBs
Enterprises
Freelancer
Startups
SMBs
Agencies
Startups
SMBs
Enterprises
Find out which tools Avaya and Phone.com integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Zapier
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To gain a better understanding of how these Avaya and Phone.com work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Avaya and Phone.com and learn how they operate. Explore the company name, its location, and more!
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