Choosing the right Call Center Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Avaya and Phone.com. The critical question remains: Avaya versus Phone.com - which is better? Avaya offers robust features such as predictive dialer, call monitoring and crm integration while Phone.com has features like crm integration, call management and chat / messaging.
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Plans and Pricing
Compare pricing of Avaya vs Phone.com with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, Phone.com comes in 3 packages: Basic Users, Plus Users, Pro Users.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Avaya and Phone.com based on their key features and functionalities to pick the right one for your business.
- Predictive Dialer
- Call Monitoring
- CRM Integration
- Remote Agent Support
- Automatic Call Distribution (acd)
- Chat / Messaging
- Call Center Management
- Real Time Reporting
- Surveys & Feedback
- Unified Communications
- Call Management
- Call Sharing
- Time & Attendance
- Call Queuing
- Quality Management
- Predictive Dialer
- Call Monitoring
- CRM Integration
- Remote Agent Support
- Automatic Call Distribution (acd)
- Chat / Messaging
- Call Center Management
- Real Time Reporting
- Surveys & Feedback
- Unified Communications
- Call Management
- Call Sharing
- Time & Attendance
- Call Queuing
- Quality Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and Phone.com for better insights.
Awards
Avaya and Phone.com have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
User Reviews
Based on all the user reviews and ratings received by Avaya and Phone.com in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while Phone.com has not received any reviews. Be the first one to write Phone.com review
Pros
Calling facility and productivity.
Posted by - MANOJ SAHU
Pros
Smooth Calling Experience & Easy Connectivity.
Posted by - Inderjeet Singh
Cons
Monitoring or Recording
Posted by - MANOJ SAHU
Cons
Disconnects automatically when the traffic increases.
Posted by - Inderjeet Singh
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Avaya and Phone.com. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Avaya and Phone.com. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Avaya and Phone.com work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Avaya and Phone.com and learn how they operate. Explore the company name, its location, and more!
Avaya Inc
none
Phone.com
Newark
Alternatives
FAQs
Which mobile platforms do Avaya and Phone.com support?
Avaya and Phone.com both support Android and IOS.
Do Avaya and Phone.com offer a free trial?
Avaya provides a free trial, while Phone.com doesn’t offer free trial.
What level of customer support can I expect from Avaya and Phone.com?
Avaya provides customer support over various channels including phone, email and tickets, and Phone.com provides customer support over phone, live support, tickets and more.
For what other purposes can Avaya and Phone.com be used?
Apart from being a Call Center software, Avaya can be used as a call recording software, call tracking software, predictive dialer software and telemarketing software, while Phone.com can be utilized as a cloud telephony software, intelligent phone system and business phone system.
Avaya and Phone.com cater to which types of businesses?
Avaya is suitable for SMBs & Enterprises, whereas Phone.com is suitable for Freelancer, Startups, SMBs & Mid-Market.
Avaya
