Are you struggling to find the perfect Call Center Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Avaya vs. RingCentral all in one place to simplify your decision-making process. Avaya is rated 4.7 while RingCentral is rated 4.0.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and RingCentral for better insights.
Awards
Avaya and RingCentral have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
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Write a ReviewPayment Type
Below is the comparison of the starting price and payment method of Avaya and RingCentral. Information related to the payment plans of Avaya is unavailable. Whereas, RingCentral provides User/Month payment plans.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Avaya and RingCentral based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
Call List Management
Web Conferencing
Employee Directory
Employee Self Service Management
Knowledge Management
Applicant tracking
Employee Management
Employee Scheduling
Project Planning
Billing & Invoicing
360 Degree Feedback
Feedback Management
Dashboard
User Ratings
Based on all the user reviews and ratings received by Avaya and RingCentral in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while RingCentral has 1 review
MANOJ SAHU
Avaya review
Pros
Calling facility and productivity.
Cons
Monitoring or Recording
Rahul Deewan
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
Danish com laib
rewio aout gym insight
Pros
More impressive, most impressive ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Cons
ATS Tyres are based in the UK and are affiliated to the European company Euromaster. ATS will provide tyres for a wide range of vehicles both domestic and commercial.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. RingCentral is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
Windows
Plans and Pricing
Compare pricing of Avaya vs RingCentral with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, RingCentral comes in 4 packages: Regular, Standard, Premium, ultimate.
Regular
USD 20
User/Month
Voicemail, Voicemail to Email
Local numbers
Directory listings
VoIP service
Microsoft Outlook Integration
Unlimited calling
Standard
USD 25
User/Month
All feature in Essential
99.999% high-availability SLA
Internet fax
Multi-level auto attendant
Call log reports
Premium
USD 35
User/Month
All feature in Standard
Automatic call recording
Quality of service (QoS) reports
Multi-site support
Custom app development and deployment
Inbound caller ID name
Integration with Salesforce, Zendesk®, and Desk.com
Single Sign-On
ultimate
USD 50
User/Month
All feature in Premium
Voicemail-to-text
Customer Support
The quality and timeliness of support are important parameters when comparing Avaya with RingCentral. Avaya offers Email, Phone and Tickets to its customers, while RingCentral provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Avaya and RingCentral are supported in the following languages.
English
Dutch
English
French
English
Typical Customer
The target customer base of Avaya vs RingCentral is mentioned below. Check which software fits your business requirements perfectly.
SMEs
Enterprises
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Avaya and RingCentral work, you can check out the videos below. Browse through the videos and make the right choice.
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