In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Avaya versus RingCentral. To get better insight, here’s how users have rated these products. Avaya is rated 4.7 while RingCentral is rated 4.0.
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Compare pricing of Avaya vs RingCentral with the following detailed pricing plan info. Avaya has not provided information about its pricing. On the other hand, RingCentral comes in 3 packages: Core, Advanced, Ultra.
Take a look at the below screenshots and seamlessly compare the user interface of Avaya and RingCentral for better insights.
Avaya and RingCentral have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Below is the comparison of the starting price and payment method of Avaya and RingCentral. Information related to the payment plans of Avaya is unavailable. Whereas, RingCentral provides User/Month payment plans.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Compare between Avaya and RingCentral based on their key features and functionalities to pick the right one for your business.
Call Recording
Call Management
Applications Management
Surveys & Feedback
Call Center Management
Call Sharing
Chat / Messaging
Auto Dialer
Time & Attendance
Alerts / Escalation
Contact Management
Call Routing
Call Recording
Call Management
Archiving & Retention
Call Monitoring
IVR / Voice Recognition
Call Logging
Virtual Call Center
Calendar Management
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
Compare how Avaya stacks up against RingCentral in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Avaya and RingCentral in Call Center Software category, we've provided an average user rating for each software below. Avaya has 3 reviews while RingCentral has 1 review
Avaya review
Pros
Calling facility and productivity.
Cons
Monitoring or Recording
Descent product
Pros
Very easy to use and good UI. It takes very less time to get started. Good for meeting. Needs less internet bandwidth.
Cons
The app gets crashed sometimes, all chat messages are not notified, sometimes doesn't allow to connect or join a meeting.
Ease to access and call quality is awesome
Pros
CallHippo is very user friendly and provides very good quality connectivity.
Cons
CallHippo Only needs to work on Dialer graphics and User Interface for better experience.
Deployment is a crucial factor to consider while buying Call Center Software. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. RingCentral is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
The quality and timeliness of support are important parameters when comparing Avaya with RingCentral. Avaya offers Email, Phone and Tickets to its customers, while RingCentral provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
phone
live support
tickets
training
phone
live support
tickets
training
Avaya and RingCentral are supported in the following languages.
English
Chinese
Dutch
English
French
German
Italian
Portuguese
Spanish
English
The target customer base of Avaya vs RingCentral is mentioned below. Check which software fits your business requirements perfectly.
SMBs
Enterprises
Freelancer
Startups
SMBs
Enterprises
Startups
SMBs
Agencies
Enterprises
Find out which tools Avaya and RingCentral integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Office 365
Slack
Salesforce
Zendesk
VMWare
Canvas
Smarsh
(Not Provided by Vendor)
To gain a better understanding of how these Avaya and RingCentral work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Avaya and RingCentral and learn how they operate. Explore the company name, its location, and more!
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