In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of AzureDesk versus ServiceNow ITSM. To get better insight, here’s how users have rated these products. AzureDesk is rated 4.8 while ServiceNow ITSM is rated 4.6.

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Plans and Pricing

Compare pricing of AzureDesk vs ServiceNow ITSM with the following detailed pricing plan info. AzureDesk comes in 1 packages: Price per agent per month. On the other hand, ServiceNow ITSM has not provided information about its pricing.

Price per agent per month
$ 5

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of AzureDesk and ServiceNow ITSM for better insights.

AzureDesk Screenshot
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Awards

AzureDesk and ServiceNow ITSM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

AzureDesk Award
AzureDesk Award

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Payment Type

Below is the comparison of the starting price and payment method of AzureDesk and ServiceNow ITSM. You can purchase AzureDesk with Per Month payment plans. Whereas, Information related to the payment plans of ServiceNow ITSM is unavailable. AzureDesk provides a free trial whereas, ServiceNow ITSM does not provide a free trial.

Free Trial

SAAS

Free Trial

Monthly

Yearly

Features

Compare between AzureDesk and ServiceNow ITSM based on their key features and functionalities to pick the right one for your business.

Document Management

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Billing & Invoicing

Automated Routing

Contract Management

Incident Management

Known Issue Management

Multiple Brands Products

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Problem Management

Requirements Review

Service Level Management

Service Level Agreement (SLA) Management

Software Metrics

Third Party Integration

To-Do List

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Knowledge Management

Incident Management

Ticket Management

Problem Management

Change Management

Asset Tracking

IT Asset Management

Release & Deployment Management

Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how AzureDesk stacks up against ServiceNow ITSM in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.4

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.5

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by AzureDesk and ServiceNow ITSM in Help Desk Software category, we've provided an average user rating for each software below. AzureDesk has 6 reviews while ServiceNow ITSM has 16 reviews

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Kanika Gupta

Featuring the itsm tool

Pros

It is easy to assign the request to the concerned team

Cons

The workflow sometimes is not clear n sometimes glitches are there

Read all 16 reviews
Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. AzureDesk is available on Windows, MacOs desktop platforms and IOS mobile platforms. ServiceNow ITSM is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Web App

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing AzureDesk with ServiceNow ITSM. AzureDesk offers Email, Phone, Live Support and Training to its customers, while ServiceNow ITSM provides Email, Phone, Live Support and Tickets.

phone

email

live support

training

phone

email

live support

tickets

phone

email

live support

tickets

Languages Supported

AzureDesk and ServiceNow ITSM are supported in the following languages.

English

English

German

Japanese

English

Typical Customer

The target customer base of AzureDesk vs ServiceNow ITSM is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these AzureDesk and ServiceNow ITSM work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details AzureDesk and ServiceNow ITSM and learn how they operate. Explore the company name, its location, and more!

Company Name :

AzureDesk Inc

Headquarter :

Mumbai

Website :

Visit Website

Company Name :

ScienceSoft

Headquarter :

McKinney

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

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