In search of the ideal CRM Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Bitrix24 versus SugarCRM. To get better insight, here’s how users have rated these products. Bitrix24 is rated 4.4 while SugarCRM is rated 4.8.

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Plans and Pricing

Compare pricing of Bitrix24 vs SugarCRM with the following detailed pricing plan info. Bitrix24 comes in 4 packages: Free, Plus, Standard, Professional. On the other hand, SugarCRM comes in 3 packages: PROFESSIONAL, ENTERPRISE, ULTIMATE.

Free
$ 0

User/Month

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Plus
$ 39

Unlimited user/Month

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Standard
$ 99

Unlimited user/Month

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Professional
$ 199

Unlimited user/Month

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PROFESSIONAL
$ 40

User/Month

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ENTERPRISE
$ 65

User/Month

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ULTIMATE
$ 150

User/Month

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FREE
$ 0

Per Month

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Lite
$ 21

Per Month

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Premium
$ 54

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Bitrix24 and SugarCRM for better insights.

Awards

Bitrix24 and SugarCRM have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the CRM Software category.

Bitrix24 Award
Bitrix24 Award
Bitrix24 Award
Payment Type

Below is the comparison of the starting price and payment method of Bitrix24 and SugarCRM. You can purchase Bitrix24 with User/Month payment plans. Whereas, SugarCRM provides User/Month payment plans. Bitrix24 provides a free trial whereas, SugarCRM does not provide a free trial.

Free Trial

Monthly

Onetime

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Bitrix24 and SugarCRM based on their key features and functionalities to pick the right one for your business.

Case Management

Cloud Computing

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Document Management

Email Marketing / SMS Marketing

Email Templates

Invoice

Lead Generation

Marketing Analytics

Marketing Automation

Marketing Collateral

Performance Management

Product Database

Project Management

Appointment Management

Territory Management

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Contact Management

Workflow Management

Scheduling

Team Management

Interaction Tracking

Sales Dashboards & Reports

Read More

Accounting

Capture Leads from Twitter/Facebooks

Case Management

Cloud Computing

Contact Manager

CRM & Sales Dashboards

CRM & Sales Reports

CRM Analytics

Customer Support

Developer API

Email Marketing / SMS Marketing

Email Templates

Inventory Management

Invoice

Lead Generation

Marketing Analytics

Marketing Automation

Marketing Collateral

On-Demand (SaaS)

Partner Cloud (VAR or Service Provider)

Products & Price Books

Supplier and Purchase Order Management

Sales Quotes

Social CRM

Solution Management

Territory Management

Sales Tracking

Opportunity Management

Mobile App

Lead Management

Sales Force Automation

Read More

Developer API

Email Marketing / SMS Marketing

Marketing Automation

Meeting Management

Pipeline Management

Campaign Management

Forms Management

Contact Database

Mailing list management

Landing Pages

Email Drip Campaigns

Subscribe / Unsubscribe

Template Management

Social media management

Live Chat

Custom Email Filtering

Social Promotions

Deal Management

Transactional Email

Read More
Still Confused to find the best software?
Overall Ratings

Compare how Bitrix24 stacks up against SugarCRM in terms of ratings and user experience. Select the CRM software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.3

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.8

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Bitrix24 and SugarCRM in CRM Software category, we've provided an average user rating for each software below. Bitrix24 has 26 reviews while SugarCRM has 6 reviews

Sabine Talstov

It improves teamwork within a set of applications

Pros

There is an air of ease and comfort right from the start; the interface is intuitive and practical; you will like the help it provides and, of course, there are many advantages to using it to create a compelling sales management plan.

Cons

There should be a way to put a more reasonable monetary value on its exorbitant price.

Read all 26 reviews
Harsh

Sugar CRM best

Pros

Functionality and easy to use

Cons

Repetitive entries

Read all 6 reviews
Shreya Loya

An absolutely wonderful and user friendly app

Pros

Good management of contacts, good tracking system, easy to use templates

Cons

Would be appreciated if we could retain the previously used formatting better.

Read all 15 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying CRM Software. Bitrix24 is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. SugarCRM is available on Windows, Linux, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Bitrix24 with SugarCRM. Bitrix24 offers Email and Live Support to its customers, while SugarCRM provides Email, Phone, Live Support and Training.

email

live support

phone

email

live support

training

phone

email

live support

tickets

training

Languages Supported

Bitrix24 and SugarCRM are supported in the following languages.

Catalan

Chinese

English

French

German

Hindi

Italian

Japanese

Kazakh

Polish

Portuguese

Russian

Spanish

Turkish

English

English

French

German

Italian

Portuguese

Spanish

Typical Customer

The target customer base of Bitrix24 vs SugarCRM is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

Enterprises

Startups

Enterprises

SMBs

Freelancer

Startups

SMBs

Integrations

Find out which tools Bitrix24 and SugarCRM integrate with and make the right choice. Get the CRM software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

VTEX

Tiendanube

involve.me

Outfunnel

Make

Elementor

WordPress

WooCommerce

Shopware

Shopify

Stripo

BigCommerce

PrestaShop

Magento

nopCommerce

OptinMonster

Gleam

Hustle

WisePops

Personizely

Poptin

Zenkit

Convertful

GetSiteControl

LeadSync

AppyReward

MailOptin

JTL-Shop

GRC Contact

Lytics

Video

To gain a better understanding of how these Bitrix24 and SugarCRM work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Bitrix24 and SugarCRM and learn how they operate. Explore the company name, its location, and more!

Company Name :

Bitrix Inc.

Headquarter :

Alexandria

Website :

Visit Website

Company Name :

SugarCRM

Website :

Visit Website

Company Name :

Brevo

Headquarter :

Paris

Website :

Visit Website

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