In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Bold360 versus Zendesk. To get better insight, here’s how users have rated these products. Bold360 is rated 4.5 while Zendesk is rated 4.7.
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Plans and Pricing
Compare pricing of Bold360 vs Zendesk with the following detailed pricing plan info. Bold360 has not provided information about its pricing. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Bold360 and Zendesk for better insights.
Awards
Bold360 and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
Payment Type
Below is the comparison of the starting price and payment method of Bold360 and Zendesk. Information related to the payment plans of Bold360 is unavailable. Whereas, Zendesk provides Agent/Month payment plans. Bold360 provides a free trial whereas, Zendesk does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Bold360 and Zendesk based on their key features and functionalities to pick the right one for your business.
Assignment Management
Knowledge Database
Persistent Chat
Transfers / Routing
Real Time Monitoring
Website Visitor Tracking
Third Party Integration
Canned Responses
Proactive Chat
Chat History
Social Media Integration
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Automated Routing
Community Forums
Multiple Brands Products
Ticket Management
Email Integration
Task Management
Contact Management
Work order management
Customer DataBase
Social Media Integration
Assignment Management
Workflow Management
Email Management
Dashboard
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Overall Ratings
Compare how Bold360 stacks up against Zendesk in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Bold360 and Zendesk in Live Chat Software category, we've provided an average user rating for each software below. Bold360 has 2 reviews while Zendesk has 22 reviews
No reviews yet. Be the first to review
Write a reviewGood ticket management
Pros
As a pro, I can mention how easy it is to use, both for engineers and supervisors who must take samples and metrics of the service provided.
Cons
As Cons, you can mention that the reports are poor, this is an important point of improvement that the platform has.
They are fantastic at onboarding. They kept offering follow ups even when everybody was up and using it.
Pros
Hiver channels Google Group emails to tabs in your inbox. They are organized separately from your regular inbox and from each other. As emails come into groups you are a member of they can be assigned to users in that group. Emails can be passed back and forth, commented on, tagged etc. They can even be moved to another group
Cons
It was hard for me to find a con for this tool as it offers all the essential features that I need to sort my emails and supervise the email flow for our team. However, I found probably a glitch when emails that are on "pending" status are not automatically opened whenever they get a reply.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Live Chat Software. Bold360 is available on Web App desktop platforms. Zendesk is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Web App
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Bold360 with Zendesk. Bold360 offers Email to its customers, while Zendesk provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
training
Languages Supported
Bold360 and Zendesk are supported in the following languages.
English
Chinese
Dutch
English
French
German
Italian
Japanese
Korean
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Typical Customer
The target customer base of Bold360 vs Zendesk is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools Bold360 and Zendesk integrate with and make the right choice. Get the Live Chat software that connects with your preferred apps for best results!
(Not Provided by Vendor)
(Not Provided by Vendor)
Gmail
Video
To gain a better understanding of how these Bold360 and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Bold360 and Zendesk and learn how they operate. Explore the company name, its location, and more!
More Comparisons
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