Identifying the ideal Cloud Telephony Software to suit your specific requirements can be challenging. CallHippo is headquartered at Walnut , while Freshdesk Contact Center (formerly Freshcaller) is headquartered at Array. Choosing software like CallHippo or Freshdesk Contact Center (formerly Freshcaller) requires thorough contemplation and comparing key factors. The question remains - CallHippo vs. Freshdesk Contact Center (formerly Freshcaller) - which is the superior option? Check out the in-depth comparison now!
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of CallHippo and Freshdesk Contact Center (formerly Freshcaller) for better insights.
Awards
CallHippo and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.
Payment Type
Below is the comparison of the starting price and payment method of CallHippo and Freshdesk Contact Center (formerly Freshcaller). You can purchase CallHippo with User/Month payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. CallHippo provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between CallHippo and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Call Routing
Call Recording
Call Management
Call Monitoring
IVR / Voice Recognition
Call Logging
Mobile Access
User Ratings
Based on all the user reviews and ratings received by CallHippo and Freshdesk Contact Center (formerly Freshcaller) in Cloud Telephony Software category, we've provided an average user rating for each software below. CallHippo has 68 reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review
Sanjog Dhanvijay
Communication Made Easy with CallHippo
Pros
CallHippo seamlessly integrates with various business tools and CRM systems.
Cons
To be honest, my experience with CallHippo has been mostly positive, and we haven't encountered any significant drawbacks.
No reviews yet. Be the first to review
Write a reviewPrinal Deb
2 years experience.
Pros
Software is very good and excellent features to undertake this software.
Cons
Nothing to improve.Already checked and very interesting to use this products
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Cloud Telephony Software. CallHippo is available on Web App desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Web App
IOS
Android
Windows
Macintosh
IOS
Android
Web App
Plans and Pricing
Compare pricing of CallHippo vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. CallHippo comes in 3 packages: Bronze, Silver, Platinum. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.
Bronze
USD 20
User/Month
Everything in Basic +
Free Number
Forward-to-device
SMS
Voicemail
Teams
SDAP : Patent Pending Technology
Soft Phone
Stand-Alone Dialer
Smart Dashboard
iOS and Android App
Call-Hold with Custom Music
Call Anywhere in the World
Call From any Number
Auto Switch
Call Forward ID
Voicemail Transcription
Voicemail Custom Greeting
Contact Management
Click-to-Call Chrome Extension
Chrome & App Notification
Last Called By
Media Matrics
Number Porting
Blacklist
Smart Switch
Unlimited Concurrent Calls
Ring All Devices
Set Default Number
Business Hours
Email notification for SMS and Voicemail
Global Connect
Country Blocking
User Rights
Call Logs
Data Records: 6 months
Pipedrive
Zoho
Intercom
Zendesk
Freshdesk
HubSpot
Slack
90+ business tools app and integrations
Knowledge Base
24/7 Chat Support
Email Support
Phone Support
Help center access
Silver
USD 30
User/Month
Everything in Bronze +
Unlimited Incoming Calls
Call Recording
IVR
Live Call
Call Queuing
User Working Hours
Call Reminder
After Call Work
Internal Team Calling
Call Cascading
Holiday Routing
Call Scribe
Feedback for Calls
Intelligent Reports/Analytics
Gamification
Per Min Call expense limit
Blacklist
3-Digit Editable Extension
Working Hours per User
After Call Work
Internal Team calling
On Call Notes
Customised Welcome Message
Multi-lingual IVR
Intelligent Reports/Analytics
Dynamic Number Insertion
Rest API
Data Records: Life Time
Platinum
USD 35
User/Month
Everything in Silver +
Power Dialer
Call Transfer
3 Way Calling
Call Barging
Route to External Number
Custom Caller ID
Forward to Multiple Device
Volume Discounts
Pause-Resume Recording
Call Whisper
Forward to Multiple device
Warm and Blind Transfer
Route to External Number
Conference calls (3 way calling)
Sprout
USD 0
21 Days
Buy Local/Toll-free numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Blossom
USD 15
Agent/Month (Billed Annually)
Everything in Sprout and
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
Garden
USD 29
Agent/Month (Billed Annually)
Everything in Blossom and
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Estate
USD 45
Agent/Month (Billed Annually)
Everything in Garden and
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Forest
USD 69
Agent/Month (Billed Annually)
Everything in Estate and
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech-enabled IVR
Smart Answer Voicebot
Standard
USD 10
User/Month
One new local or toll-free phone number per user
Calling and messaging to US and Canadian numbers
Voicemail to text transcription
Basic IVR (auto-attendant)
Call recording
Premium
USD 20
User/Month
Everything from Standard, plus:
Call transfers
Group calling
Advanced IVR (auto-attendant)
Analytics and reporting
Hubspot integration
Priority support
Customer Support
The quality and timeliness of support are important parameters when comparing CallHippo with Freshdesk Contact Center (formerly Freshcaller). CallHippo offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.
phone
live support
tickets
training
phone
training
phone
live support
tickets
Languages Supported
CallHippo and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.
English
English
English
Typical Customer
The target customer base of CallHippo vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these CallHippo and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.
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