As one of the most essential tools in the current market, Cloud Telephony Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of CallHippo and Freshdesk Contact Center (formerly Freshcaller). For a better product experience, CallHippo offers customer support on Email, Phone, Live Support, Training and Tickets and Freshdesk Contact Center (formerly Freshcaller) offers customer support on Email, Phone and Training.
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All Cloud Telephony Software Products ›››Plans and Pricing
Compare pricing of CallHippo vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. CallHippo comes in 3 packages: Bronze, Silver, Platinum. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of CallHippo and Freshdesk Contact Center (formerly Freshcaller) for better insights.
Awards
CallHippo and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.
Payment Type
Below is the comparison of the starting price and payment method of CallHippo and Freshdesk Contact Center (formerly Freshcaller). You can purchase CallHippo with User/Month payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. CallHippo provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.
Free Trial
Monthly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Features
Compare between CallHippo and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Call Routing
Call Recording
Call Management
IVR / Voice Recognition
Call Logging
Video Call Recording
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
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Overall Ratings
Compare how CallHippo stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by CallHippo and Freshdesk Contact Center (formerly Freshcaller) in Cloud Telephony Software category, we've provided an average user rating for each software below. CallHippo has 69 reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review
Ease to access and call quality is awesome
Pros
CallHippo is very user friendly and provides very good quality connectivity.
Cons
CallHippo Only needs to work on Dialer graphics and User Interface for better experience.
No reviews yet. Be the first to review
Write a reviewMy Experience with Nextiva
Pros
I like Nextiva because it is very easy to use. It is Cost Effective compared to other VOIP providers and they have a better recording portal.
Cons
The part where you really have to call their Support to assist you in onboarding process. Nothing on their dashboard where you can do it yourself. Nothing in there where you can delete a line and request to adjust an invoice. Everything has to be over the phone. But mind you, they have better customer service dept. Staff are friendly.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Cloud Telephony Software. CallHippo is available on Web App desktop platforms and IOS, Android mobile platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Web App
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing CallHippo with Freshdesk Contact Center (formerly Freshcaller). CallHippo offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.
phone
live support
tickets
training
phone
training
phone
live support
tickets
Languages Supported
CallHippo and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.
English
English
English
Typical Customer
The target customer base of CallHippo vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools CallHippo and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!
(Not Provided by Vendor)
Freshdesk
Freshsales
(Not Provided by Vendor)
Video
To gain a better understanding of how these CallHippo and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details CallHippo and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!
Freshworks