Choosing the right Call Tracking Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by CallRail and Avoma. The critical question remains: CallRail versus Avoma - which is better? CallRail offers robust features such as Call Routing, Call Recording and Caller ID while Avoma has features like Performance Management, Contact Management and Dashboard.

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Plans and Pricing

Compare pricing of CallRail vs Avoma with the following detailed pricing plan info. CallRail comes in 4 packages: Call Tracking, Call Tracking + Conversation Intelligence, Call Tracking + Form Tracking, Call Tracking Complete. On the other hand, Avoma comes in 2 packages: Plus, Premium.

Call Tracking
$ 45

Per Month

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Call Tracking + Conversation Intelligence
$ 95

Per Month

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Call Tracking + Form Tracking
$ 95

Per Month

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Call Tracking Complete
$ 145

Per Month

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Plus
$ 50

Host/Month Billed Annually

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Premium
$ 90

Host/Month Billed Annually

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Sprout
$ 0

21 Days

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Blossom
$ 15

Agent/Month (Billed Annually)

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Garden
$ 29

Agent/Month (Billed Annually)

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Estate
$ 45

Agent/Month (Billed Annually)

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Forest
$ 69

Agent/Month (Billed Annually)

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of CallRail and Avoma for better insights.

CallRail Screenshot
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1/4

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CallRail Screenshot
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1/4

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CallRail Screenshot
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1/5

CallRail Screenshot CallRail Screenshot CallRail Screenshot CallRail Screenshot
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Awards

CallRail and Avoma have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Tracking Software category.

CallRail Award

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CallRail Award
Payment Type

Below is the comparison of the starting price and payment method of CallRail and Avoma. You can purchase CallRail with Per Month payment plans. Whereas, Avoma provides Host/Month Billed Annually payment plans. CallRail provides a free trial whereas, Avoma does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between CallRail and Avoma based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Caller ID

IVR / Voice Recognition

Lead Capture

Lead Distribution

Lead Segmentation

File Transfer

On-Demand Recording

Event Triggered Actions

Keyword Tracking

Conversion Tracking

Voicemail Transcription

Archiving

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Performance Management

Contact Management

Dashboard

Sales Trend Analysis

Reporting/Analytics

Call Center

IVR and Dial Groups

Call Routing

Call Recording

Call Logs

Call Management

Real Time Monitoring

Workflow Management

Key Performance Indicators

Conferencing

Call Center Management

Call Monitoring

IVR / Voice Recognition

VoIP

Historical Reporting

Automatic Call Distribution

Computer Telephony

Knowledge Base

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Virtual Call Center

Call Sharing

On-Demand Recording

Data Import & Export

Gamification

Call Reporting

For Call Centers

For Sales

International Numbers

IVR System

Forward to Phone

Call Transfer

CRM integration

Call recording

Live Chat

Reporting/Analytics

Call Hold

Call Barging

Call Conference

Warm Transfer

Interactive Voice Response

Queue Management

SIP Trunking

Contextual Guidance

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Overall Ratings

Compare how CallRail stacks up against Avoma in terms of ratings and user experience. Select the Call Tracking software that perfectly aligns with your business requirements.

Feature Feature 3.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

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User Reviews

Based on all the user reviews and ratings received by CallRail and Avoma in Call Tracking Software category, we've provided an average user rating for each software below. CallRail has 2 reviews while Avoma has not received any reviews. Be the first one to write Avoma review

nadeem Iqbal mirza

My personal review on CallRail.

Pros

With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from.

Cons

Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive.

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Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Tracking Software. CallRail is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Avoma is available on Web App desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing CallRail with Avoma. CallRail offers Email, Phone, Live Support and Tickets to its customers, while Avoma provides Email and Phone.

phone

email

live support

tickets

phone

email

phone

email

training

Languages Supported

CallRail and Avoma are supported in the following languages.

English

English

English

Typical Customer

The target customer base of CallRail vs Avoma is mentioned below. Check which software fits your business requirements perfectly.

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Startups

SMBs

Enterprises

Integrations

Find out which tools CallRail and Avoma integrate with and make the right choice. Get the Call Tracking software that connects with your preferred apps for best results!

Google Ads

Salesforce

Wordpress

Hubspot

Google Analytics

Google Looker Studio

Google My Business

Webhooks

Facebook

Microsoft Ads

(Not Provided by Vendor)

Freshdesk

Freshsales

Video

To gain a better understanding of how these CallRail and Avoma work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details CallRail and Avoma and learn how they operate. Explore the company name, its location, and more!

Company Name :

CallRail Inc.

Headquarter :

Atlanta

Website :

Visit Website

Company Name :

Avoma

Headquarter :

Palo Alto

Website :

Visit Website

Company Name :

Freshworks

Website :

Visit Website

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