In search of the ideal Call Tracking Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of CallRail versus KrispCall. To get better insight, here’s how users have rated these products. CallRail is rated 4.0 while KrispCall is rated 5.0.

Plans and Pricing

Compare pricing of CallRail vs KrispCall with the following detailed pricing plan info. CallRail comes in 4 packages: Call Tracking, Call Tracking + Conversation Intelligence, Call Tracking + Form Tracking, Call Tracking Complete. On the other hand, KrispCall comes in 2 packages: Essential, Essential.

Call Tracking
$ 45

Per Month

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Call Tracking + Conversation Intelligence
$ 95

Per Month

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Call Tracking + Form Tracking
$ 95

Per Month

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Call Tracking Complete
$ 145

Per Month

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Essential
$ 15

User/Month

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Essential
$ 15

User/Month

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Basic
$ 100

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of CallRail and KrispCall for better insights.

Awards

CallRail and KrispCall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Tracking Software category.

CallRail Award
CallRail Award
CallRail Award
Payment Type

Below is the comparison of the starting price and payment method of CallRail and KrispCall. You can purchase CallRail with Per Month payment plans. Whereas, KrispCall provides User/Month payment plans. CallRail provides a free trial whereas, KrispCall does not provide a free trial.

Free Trial

Monthly

Yearly

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between CallRail and KrispCall based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Caller ID

IVR / Voice Recognition

Lead Capture

Lead Distribution

Lead Segmentation

File Transfer

On-Demand Recording

Event Triggered Actions

Keyword Tracking

Conversion Tracking

Voicemail Transcription

Archiving

Read More

CRM integration

Multiuser Login & Role-based access control

SMS

Survey Management

Call Center

Opportunity Management

Contractor Management

Mobile App

Lead Management

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Online Fax

Customisable Welcome Greeting

Multiple Extension

Multiple Accessline

Complete Messaging Platform

Call Recording

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Performance Metrics

Application Integration

Assessments

Self Service Portal

File Sharing

Live chat system

Compliance Management

Real Time Reporting

Billing & Invoicing

Performance Appraisal

Budgeting & Forecasting

Key Performance Indicators

Caller ID

Conferencing

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Predictive Dialer

Telemarketing Management

Voice & Data Integration

VoIP

Lead Capture

Campaign Management

Lead Nurturing

Historical Reporting

Scheduling

Blended Call Center

Call Logging

Call Scripting

Inbound Call Center

Queue Manager

Virtual Call Center

Contract Management

Distributed Call Recording

Event Triggered Recording

File Transfer

Scheduled Recording

Screen Activity Recording

Multi-Campaign

Remarketing

Call Queuing

Analytical Reports

Custom Sender ID

Holiday Mapping

Outgoing Call Tracking

Employee Alignment

Employee Guides

Reporting

Email Notifications

Rewards Management

Question Branching

Sentiment Analysis

Communication Management

Call Reporting

Mobile Access

For Call Centers

For Developers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Conversion Tracking

Audio / Video Conferencing

Chat / Messaging

Usage Reporting

Call Transfer

Campaign Specific Caller ID

Voicemail

Call forwarding

Call screening

Email Marketing

IVR (Interactive Voice Response)

CRM integration

Email Support

Mobile Survey

Auto-Dialing

Speech Recognition

Fax Management

Site Intercept Survey

Action Management

Virtual Extensions

Employee Directory

Encryption

eCards

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Warm Transfer

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Labor Projection

Billing for Voice

Fixed Line Compatibility

Internal Cost Allocation

Mobile Line Compatibility

Leaderboards / Activity Tracking

Alerts / Escalation

Goals / Quota Management

Post-Paid Systems

Pre-Paid Systems

Carrier Access Billing

Customizable Billing

Flexible Rate Tables

Provisioning

Rating

Service Order System

By-Extension Reporting

Call Duration

Call Volume

Caller Identification

Unattended Call Management

Multiple Scripts

Phone Key Input

Text to Speech

Voice Customization

Voice Mail

SIP Trunking

Agency Management

Automated Notices

Audio Transmission

Who Answered Log

Voice Quality Enhancement

Call Blocking

Mobile SMS

Mobile app integration

Call analytics and reporting

Call park

Call waiting

Call conferencing

Call Recording

Echo Cancellation

Fax Services

Business Hours Routing

Call Transfers

Business SMS Messaging

Call Logs and History

Call Metrics and Statistics

Multi-Level Auto Attendant

Hold Music or Messages

Extension Dialing

Outbound Caller ID Customization

Passive noise cancellation

Adjustable noise cancellation levels

Noise profile customization

Real-time noise analysis

Background noise suppression

Single-channel and multi-channel noise removal

Live audio streams

Teleconferencing

Audio broadcasting

Streaming services

Online lectures and webinars

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Contact Management

Call Routing

Call Recording

Call Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

VoIP

Call Logging

Virtual Call Center

Multi-User Collaboration

Mobile Access

Chat / Messaging

Call List Management

Virtual Extensions

Web Conferencing

Employee Directory

Encryption

Call Parking

Ring Groups

Voice Quality Enhancement

Read More
Still Confused to find the best software?
Overall Ratings

Compare how CallRail stacks up against KrispCall in terms of ratings and user experience. Select the Call Tracking software that perfectly aligns with your business requirements.

Feature Feature 3.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 3.5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by CallRail and KrispCall in Call Tracking Software category, we've provided an average user rating for each software below. CallRail has 2 reviews while KrispCall has 5 reviews

nadeem Iqbal mirza

My personal review on CallRail.

Pros

With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from.

Cons

Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive.

Read all 2 reviews
Michael Ackerman

Krispcall has made a significant difference for my business.

Pros

The most impressive about Krispcall is their unified dashboard. Also, their customer support team is very polite and responsive.

Cons

Having a bulk SMS scheduling feature would have been incredibly helpful. It would streamline communication efforts and allow for better organization and timing of messages.

Read all 5 reviews
Laura De La Garza

Disappointed

Pros

The idea of it is great. Low cost phone service and was able to port my number, albeit for a fee.

Cons

Tech support should have been able to solve my issue without me creating and paying for a second account.

Read all 2 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Tracking Software. CallRail is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. KrispCall is available on Web App desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Android

Web App

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing CallRail with KrispCall. CallRail offers Email, Phone, Live Support and Tickets to its customers, while KrispCall provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

phone

email

live support

tickets

training

phone

email

live support

tickets

training

Languages Supported

CallRail and KrispCall are supported in the following languages.

English

English

English

Typical Customer

The target customer base of CallRail vs KrispCall is mentioned below. Check which software fits your business requirements perfectly.

SMBs

Enterprises

Freelancer

Startups

SMBs

Agencies

Enterprises

Startups

Enterprises

SMBs

Integrations

Find out which tools CallRail and KrispCall integrate with and make the right choice. Get the Call Tracking software that connects with your preferred apps for best results!

Google Ads

Salesforce

Wordpress

Hubspot

Google Analytics

Google Looker Studio

Google My Business

Webhooks

Facebook

Microsoft Ads

Hubspot

Zapier

pipedrive

(Not Provided by Vendor)

Video

To gain a better understanding of how these CallRail and KrispCall work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details CallRail and KrispCall and learn how they operate. Explore the company name, its location, and more!

Company Name :

CallRail Inc.

Headquarter :

Atlanta

Website :

Visit Website

Company Name :

KrispCall

Headquarter :

Singapore

Website :

Visit Website

Company Name :

Ooma, Inc

Headquarter :

Sunnyvale

Website :

Visit Website

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