Are you struggling to find the perfect Call Tracking Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of CallRail vs. Twilio all in one place to simplify your decision-making process. CallRail is rated 4.0 while Twilio is rated 5.0.

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Plans and Pricing

Compare pricing of CallRail vs Twilio with the following detailed pricing plan info.

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Basic
$ 0

Per Month

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Bronze
$ 15

Per Month

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Silver
$ 25

Per Month

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Platinum
$ 40

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of CallRail and Twilio for better insights.

CallRail Screenshot
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Awards

CallRail and Twilio have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Tracking Software category.

CallRail Award
CallRail Award
CallRail Award

Payment Type

Below is the comparison of the starting price and payment method of CallRail and Twilio. Information related to the payment plans of CallRail is unavailable. Whereas, Information related to the payment plans of Twilio is unavailable. CallRail provides a free trial whereas, Twilio does not provide a free trial.

Free Trial

Monthly

Yearly

Transaction

Free Trial

Monthly

Yearly

Features

Compare between CallRail and Twilio based on their key features and functionalities to pick the right one for your business.

Call Routing

Call Recording

Caller ID

IVR / Voice Recognition

Lead Capture

Lead Distribution

Lead Segmentation

File Transfer

On-Demand Recording

Event Triggered Actions

Keyword Tracking

Conversion Tracking

Archiving

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Customer Support

Contact Management

Call Recording

Analytics

Scheduling

Manage Contacts

Call Reporting

Keyword Tracking

Conversion Tracking

CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Real Time Reporting

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Call Logging

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Email Support

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Call Duration

Call Volume

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Overall Ratings

Compare how CallRail stacks up against Twilio in terms of ratings and user experience. Select the Call Tracking software that perfectly aligns with your business requirements.

Feature Feature 3.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by CallRail and Twilio in Call Tracking Software category, we've provided an average user rating for each software below. CallRail has 2 reviews while Twilio has 1 review

nadeem Iqbal mirza

My personal review on CallRail.

Pros

With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from.

Cons

Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive.

Read all 2 reviews

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Salina Dayton

Virtual calling simplified.

Pros

No disappointments, love the features. I am happy to invest in this product.

Cons

I get everything that I need for my business. Great team.

Read all 17 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Tracking Software. CallRail is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. Twilio is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing CallRail with Twilio. CallRail offers Email, Phone, Live Support and Tickets to its customers, while Twilio provides Email, Phone, Live Support, Training and Tickets.

phone

email

live support

tickets

phone

email

live support

tickets

training

phone

email

live support

tickets

Languages Supported

CallRail and Twilio are supported in the following languages.

English

English

English

Typical Customer

The target customer base of CallRail vs Twilio is mentioned below. Check which software fits your business requirements perfectly.

SMEs

Enterprises

Freelancer

Startups

SMEs

Enterprises

Startups

SMEs

Agencies

Enterprises

Video

To gain a better understanding of how these CallRail and Twilio work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details CallRail and Twilio and learn how they operate. Explore the company name, its location, and more!

Company Name :

CallRail Inc.

Website :

Visit Website

Company Name :

Twilio

Headquarter :

California

Website :

Visit Website

Company Name :

Bueno Technologies Inc

Headquarter :

Delaware

Website :

Visit Website

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