In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of ClickDesk versus Freshchat. To get better insight, here’s how users have rated these products. ClickDesk is rated 5.0 while Freshchat is rated 5.0.

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Plans and Pricing

Compare pricing of ClickDesk vs Freshchat with the following detailed pricing plan info. ClickDesk comes in 4 packages: FREE, LITE, PRO, ENTERPRISE. On the other hand, Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise.

FREE
$ 0

10 Users/Month

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LITE
$ 15

User/ Month

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PRO
$ 25

User/ Month

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ENTERPRISE
$ 40

User/ Month

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Sprout
$ 0

Per Month

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Growth
$ 15

Per Month

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Pro
$ 39

Per Month

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Enterprise
$ 69

Per Month

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Free
$ 0

Operator/Month

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Basic
$ 5

Operator/Month

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Professional
$ 10

Operator/Month

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Enterprise
$ 17

Operator/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of ClickDesk and Freshchat for better insights.

Awards

ClickDesk and Freshchat have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.

ClickDesk Award
ClickDesk Award
ClickDesk Award

Payment Type

Below is the comparison of the starting price and payment method of ClickDesk and Freshchat. You can purchase ClickDesk with 10 Users/Month payment plans. Whereas, Freshchat provides Per Month payment plans.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between ClickDesk and Freshchat based on their key features and functionalities to pick the right one for your business.

Agent Scheduling

Call Me Option

Customizable Branding

Knowledge Database

Offline Form

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Visitor Tracking

Automatic Chat Translation

Read More

Social Media Integration

Agent Scheduling

Assignment Management

Co-Browsing

Customizable Branding

Knowledge Database

Persistent Chat

Proactive Invitations

Shortcut Messages

Visitor Targeting

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Visitor Tracking

Automatic Chat Translation

Read More

CRM

CRM integration

Performance Management

Appointment Management

Google Analytics

Webmaster & Sitemap

Lead Management

Call Routing

API Integration

Call Recording

Data Security

Channel Management

Social Media Integration

Collaboration Tools

Onboarding

Self Service Portal

Agent Scheduling

Call Me Option

Co-Browsing

Customizable Branding

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Transfers / Routing

Visitor Targeting

Visitor banning

Real Time Monitoring

File Sharing

Automatic Greetings

Personal Greetings

Visitor Tracking

Automatic Chat Translation

Customer Feedback

Live chat system

Document Storage

Feedback Management

Surveys & Feedback

Call Monitoring

Lead Capture

Lead Scoring

Lead Nurturing

Prospecting Tools

Analytics

Multilingual Support

Automated Routing

Multi Channel Management

Data Management

Reporting

Custom Integrations

Customer Segmentation

Communication Management

Feedback Collection

Multi-Channel Communication

Call Reporting

Appointment Scheduling

Screen Sharing

Dashboard

Email scheduling

Third Party Integration

Customizable branding

Live Chat

Email Distribution

Drag & Drop

Customer Experience Management

Multi-Channel Collection

Canned Responses

Geo Targeting

Proactive Chat

Chat History

Conversation Notes

Supervise Chats

Pre and Post Chat Forms

Segmentation

Real Time Chat

Chatbot

Email Automation

Internal Chat Integration

Engagement Monitoring

Personalization

On-Screen Chats

Multi-Language

Lead Enrichment

Lead Notifications

Service Department

Transfers/Routing

Mobile Messaging

Form Creation

IP Blocking

Product Recommendations

Lead Qualification

Visual Chatbot Builder

Chatbot Configuration

Conversation Flow Builder

Bot Building & Solutions

Mobile SDKs

Codeless Bot

Scripted Bot

Screenshare

Chat Routing

Proactive Chat Triggers

Profile Enrichment

Instagram Integration

Typing Preview

Chat Supervision

Profanity Management

Mobile SDK

Chat Translation

Collaboration and communication tools

Chatbot Automation

Co-browsing and Screen Sharing

Visitor Analytics

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Overall Ratings

Compare how ClickDesk stacks up against Freshchat in terms of ratings and user experience. Select the Live Chat software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.6

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by ClickDesk and Freshchat in Live Chat Software category, we've provided an average user rating for each software below. ClickDesk has 1 review while Freshchat has 1 review

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Shubham

Freshchat User experience

Pros

Easy to use, Take a tour feature

Cons

The agent can not close the chat

Read all 1 reviews
Alitta Jiju

24/7 Service at Your Fingertips: Zoho Sales IQ

Pros

Zoho SalesIQ is its ability to capture visitor details and allow you to retarget them for sales or business promotion. Additionally, the easy integration with WhatsApp chat bot and the ability to initiate chat with valuable customers are also impressive features. Overall, Zoho SalesIQ seems to be a versatile and user-friendly tool for businesses looking to engage with their website visitors and grow their sales.

Cons

Zoho could consider adding more advanced targeting and retargeting options, as well as additional integrations with other messaging platforms beyond WhatsApp. Additionally, they could focus on making the interface even more user-friendly and intuitive to help users navigate and utilize the tool more effectively.

Read all 5 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Live Chat Software. ClickDesk is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms. Freshchat is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing ClickDesk with Freshchat. ClickDesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Freshchat provides Email, Phone, Live Support and Training.

phone

email

live support

tickets

training

phone

email

live support

training

phone

email

live support

tickets

training

Languages Supported

ClickDesk and Freshchat are supported in the following languages.

English

Catalan

Chinese

Dutch

English

Finnish

French

German

Polish

Spanish

Swedish

Turkish

Arabic

Bulgarian

Chinese

Czech

Danish

English

French

German

Greek

Hindi

Hungarian

Indonesian

Italian

Japanese

Korean

Polish

Portuguese

Russian

Slovenian

Spanish

Swedish

Thai

Turkish

Ukrainian

Vietnamese

Typical Customer

The target customer base of ClickDesk vs Freshchat is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Freelancer

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools ClickDesk and Freshchat integrate with and make the right choice. Get the Live Chat software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

Zoho CRM

Zoho Sites

Zoho Desk

Zoho Campaigns

Zoho Mail

Zoho Assist

Zoho Flow

WordPress

WhatsApp

Instagram

Facebook Messenger

Telegram

Blogger

Unbounce

Wix

Shopify

Mailchimp

Clearbit

Salesforce

Google Analytics

Kissmetrics

Haptik

Video

To gain a better understanding of how these ClickDesk and Freshchat work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details ClickDesk and Freshchat and learn how they operate. Explore the company name, its location, and more!

Company Name :

ClickDesk Corp.

Website :

Visit Website

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Zoho Corporation Pvt. Ltd.

Headquarter :

Chennai

Website :

Visit Website

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