Are you struggling to find the perfect Marketing Automation Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Drift vs. Freshdesk all in one place to simplify your decision-making process. Drift is rated 4.7 while Freshdesk is rated 4.5.
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List of All Marketing Automation Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Drift vs Freshdesk with the following detailed pricing plan info. Drift comes in 4 packages: Free, Starter, Pro, Enterprise. On the other hand, Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Drift and Freshdesk based on their key features and functionalities to pick the right one for your business.
- Multilingual Support
- Conversational Marketing
- Marketing Analytics
- CRM Integration
- Meeting Scheduling
- Email Marketing
- Affiliate Management
- Drift Video
- Analytics
- Lead Management
- Chatbots
- Live Chat
- Content Management System
- Mobile Optimization
- Lead Routing
- Multilingual Support
- Conversational Marketing
- Marketing Analytics
- CRM Integration
- Meeting Scheduling
- Email Marketing
- Affiliate Management
- Drift Video
- Analytics
- Lead Management
- Chatbots
- Live Chat
- Content Management System
- Mobile Optimization
- Lead Routing
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Drift and Freshdesk for better insights.
Awards
Drift and Freshdesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Marketing Automation Software category.
User Reviews
Based on all the user reviews and ratings received by Drift and Freshdesk in Marketing Automation Software category, we've provided an average user rating for each software below. Drift has 3 reviews while Freshdesk has 26 reviews
Pros
The endless possibilities for logic branching questions. The ability to add videos and specify different playbooks per page on the website.
Posted by - Anthony Raitani
Pros
Their user-friendly platform, always helpful customer support, and easy-to-design playbooks.
Posted by - Piyush Narayan Ray
Cons
No, in my view, they can work on customer support and user interface.
Posted by - Shravan Tomar
Cons
Pricing can be in the more affordable range. Integrations should also include Zoho CRM.
Posted by - Piyush Narayan Ray
Pros
Easy to transfer data and work on it. Also, easy to find conversation history based on ticket ID.
Posted by - Ankit singh
Pros
We can assign tickets to ourselves and others, reply to tickets, and resolve tickets.
Posted by - Sanchayeeta
Cons
I have not known any product to be useless on this platform. You should try to make your team more cooperative.
Posted by - Iqra Khadim
Cons
User details interface can be more improved.
Posted by - Ankit singh
Specifications
Check out the specifications of Drift and Freshdesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Drift and Freshdesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Drift and Freshdesk and learn how they operate. Explore the company name, its location, and more!
Drift.com, Inc
Boston
Alternatives
FAQs
Do Drift and Freshdesk offer a free trial?
Yes, Drift and Freshdesk provide a free trial to its users.
Which mobile platforms do Drift and Freshdesk support?
Drift supports Android and IOS, while Freshdesk supports Android and IOS.
Which is the better option between Drift and Freshdesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Drift.
For what other purposes can Drift and Freshdesk be used?
Apart from being a Marketing Automation software, Drift can be used as a sales management software, live chat software, customer engagement software and lead generation software, while Freshdesk can be utilized as a crm software, quality management software and ticketing management software.
What level of customer support can I expect from Drift and Freshdesk?
Drift provides customer support over various channels including phone, email, live support and tickets, and Freshdesk provides customer support over phone, email, live support and more.
Freshdesk
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