In search of the ideal Marketing Automation Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Drift versus Intercom. To get better insight, here’s how users have rated these products. Drift is rated 4.7 while Intercom is rated 4.5.

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List of All Marketing Automation Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Marketing Automation

4.7

(3 Reviews)
Free Demo
Free Demo

Marketing Automation

4.5

(6 Reviews)
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Drift vs Intercom with the following detailed pricing plan info. Drift comes in 4 packages: Free, Starter, Pro, Enterprise. On the other hand, Intercom has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Drift and Intercom based on their key features and functionalities to pick the right one for your business.

  • Visitor Intelligence
  • Content Management System
  • Live Chat
  • Marketing Automation
  • Lead Routing
  • Mobile Optimization
  • A/b Testing
  • Marketing Analytics
  • Lead Scoring
  • Lead Management
  • Conversational Marketing
  • Sales Engagement
  • Account Based Marketing
  • Analytics And Reporting
  • Channel Management
View All Drift Features
  • Visitor Intelligence
  • Content Management System
  • Live Chat
  • Marketing Automation
  • Lead Routing
  • Mobile Optimization
  • A/b Testing
  • Marketing Analytics
  • Lead Scoring
  • Lead Management
  • Conversational Marketing
  • Sales Engagement
  • Account Based Marketing
  • Analytics And Reporting
  • Channel Management
View All Intercom Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Drift and Intercom for better insights.

Drift Screenshot
eye icon

1/5

Drift Screenshot Drift Screenshot Drift Screenshot Drift Screenshot
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Drift Screenshot
eye icon

1/4

Drift Screenshot Drift Screenshot Drift Screenshot
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Ratings

Compare how Drift stacks up against Intercom in terms of ratings and user experience. Select the Marketing Automation software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.7
Feature
Feature 4.7
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 3.7
Customer Support
Customer Support 4.3
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All Drift Reviews
Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.5
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All Intercom Reviews

Awards

Drift and Intercom have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Marketing Automation Software category.

Drift Award
Drift Award

User Reviews

Based on all the user reviews and ratings received by Drift and Intercom in Marketing Automation Software category, we've provided an average user rating for each software below. Drift has 3 reviews while Intercom has 6 reviews

Pros

Its customizable & interface

Posted by - Shravan Tomar

Pros

Their user-friendly platform, always helpful customer support, and easy-to-design playbooks.

Posted by - Piyush Narayan Ray

Cons

Does not connect to Facebook Messenger, and the price per user is a little high.

Posted by - Anthony Raitani

Cons

No, in my view, they can work on customer support and user interface.

Posted by - Shravan Tomar

View All Drift Reviews

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Specifications

Check out the specifications of Drift and Intercom. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Video

To gain a better understanding of how these Drift and Intercom work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Drift and Intercom and learn how they operate. Explore the company name, its location, and more!

Company Name

Drift.com, Inc

Headquarter

Boston

Company Name

Intercom

Headquarter

San Francisco

FAQs

What level of customer support can I expect from Drift and Intercom?

Drift provides customer support over various channels including phone, email, live support and tickets, and Intercom provides customer support over email, live support and more.

Which mobile platforms do Drift and Intercom support?

Drift and Intercom both support Android and IOS.

Drift and Intercom cater to which types of businesses?

Drift and Intercom both cater to Startups, SMBs & Enterprises.

Which is the better option between Drift and Intercom?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Intercom has an advantage over Drift.

What are the key features of Drift and Intercom?

Key features of Drift include conversational marketing, chatbots, live chat, email marketing, lead routing, account based marketing, while Intercom offers features, such as live chat, email marketing, in app messaging, customer segmentation.

Drift

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