In search of the ideal Marketing Automation Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Drift versus Intercom. To get better insight, here’s how users have rated these products. Drift is rated 4.7 while Intercom is rated 4.5.
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List of All Marketing Automation SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Drift vs Intercom with the following detailed pricing plan info. Drift comes in 4 packages: Free, Starter, Pro, Enterprise. On the other hand, Intercom has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Drift and Intercom based on their key features and functionalities to pick the right one for your business.
- Visitor Intelligence
- Content Management System
- Live Chat
- Marketing Automation
- Lead Routing
- Mobile Optimization
- A/b Testing
- Marketing Analytics
- Lead Scoring
- Lead Management
- Conversational Marketing
- Sales Engagement
- Account Based Marketing
- Analytics And Reporting
- Channel Management
- Visitor Intelligence
- Content Management System
- Live Chat
- Marketing Automation
- Lead Routing
- Mobile Optimization
- A/b Testing
- Marketing Analytics
- Lead Scoring
- Lead Management
- Conversational Marketing
- Sales Engagement
- Account Based Marketing
- Analytics And Reporting
- Channel Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Drift and Intercom for better insights.
Awards
Drift and Intercom have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Marketing Automation Software category.


User Reviews
Based on all the user reviews and ratings received by Drift and Intercom in Marketing Automation Software category, we've provided an average user rating for each software below. Drift has 3 reviews while Intercom has 6 reviews
Pros
Its customizable & interface
Posted by - Shravan Tomar
Pros
Their user-friendly platform, always helpful customer support, and easy-to-design playbooks.
Posted by - Piyush Narayan Ray
Cons
Does not connect to Facebook Messenger, and the price per user is a little high.
Posted by - Anthony Raitani
Cons
No, in my view, they can work on customer support and user interface.
Posted by - Shravan Tomar
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Drift and Intercom. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Drift and Intercom work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Drift and Intercom and learn how they operate. Explore the company name, its location, and more!
Drift.com, Inc
Boston
Intercom
San Francisco
Alternatives
FAQs
What level of customer support can I expect from Drift and Intercom?
Drift provides customer support over various channels including phone, email, live support and tickets, and Intercom provides customer support over email, live support and more.
Which mobile platforms do Drift and Intercom support?
Drift and Intercom both support Android and IOS.
Drift and Intercom cater to which types of businesses?
Drift and Intercom both cater to Startups, SMBs & Enterprises.
Which is the better option between Drift and Intercom?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Intercom has an advantage over Drift.
What are the key features of Drift and Intercom?
Key features of Drift include conversational marketing, chatbots, live chat, email marketing, lead routing, account based marketing, while Intercom offers features, such as live chat, email marketing, in app messaging, customer segmentation.
Drift