In search of the ideal Customer Engagement Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of eGain versus Intercom. To get better insight, here’s how users have rated these products. eGain is rated 3.0 while Intercom is rated 4.5.
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List of All Customer Engagement Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of eGain vs Intercom with the following detailed pricing plan info.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between eGain and Intercom based on their key features and functionalities to pick the right one for your business.
- Self Service Portals
- Proactive Chat
- Video Chat
- Email Management
- Personalization
- Omnichannel Engagement
- Voice Integration
- Knowledge Management
- Mobile Support
- Case Management
- Co Browsing
- Multilingual Support
- CRM Integration
- Analytics And Reporting
- Social Media Integration
- Self Service Portals
- Proactive Chat
- Video Chat
- Email Management
- Personalization
- Omnichannel Engagement
- Voice Integration
- Knowledge Management
- Mobile Support
- Case Management
- Co Browsing
- Multilingual Support
- CRM Integration
- Analytics And Reporting
- Social Media Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of eGain and Intercom for better insights.
Awards
eGain and Intercom have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Engagement Software category.
User Reviews
Based on all the user reviews and ratings received by eGain and Intercom in Customer Engagement Software category, we've provided an average user rating for each software below. eGain has 1 review while Intercom has 6 reviews
Pros
Benefit of eGain is auto text, which will give you pre-registered sentences and knowledge base linking.
Posted by - Govind Singh
Cons
Benefit of eGain is auto text, which will give you pre-registered sentences and knowledge base linking.
Posted by - Govind Singh
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of eGain and Intercom. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these eGain and Intercom work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details eGain and Intercom and learn how they operate. Explore the company name, its location, and more!
eGain
Sunnyvale
Intercom
San Francisco
Alternatives
FAQs
Do eGain and Intercom offer a free trial?
eGain provides a free trial, while Intercom doesn’t offer free trial.
eGain and Intercom cater to which types of businesses?
eGain and Intercom both cater to Startups, SMBs & Enterprises.
What are the key features of eGain and Intercom?
Key features of eGain include omnichannel engagement, ai powered chatbots, knowledge management, analytics and reporting, case management, email management, while Intercom offers features, such as live chat, email marketing, in app messaging, customer segmentation.
For what other purposes can eGain and Intercom be used?
Apart from being a Customer Engagement software, eGain can be used as a community management software, customer engagement software, customer service software and offer management software, while Intercom can be utilized as a bulk sms software, help desk software and customer feedback software.
Which is the better option between eGain and Intercom?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Intercom has an advantage over eGain.
eGain
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