Are you struggling to find the perfect Customer Engagement Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of eGain vs. Zendesk all in one place to simplify your decision-making process. eGain is rated 3.0 while Zendesk is rated 4.5.
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List of All Customer Engagement Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of eGain vs Zendesk with the following detailed pricing plan info. eGain has not provided information about its pricing. On the other hand, Zendesk comes in 7 packages: Support Team, Support Professional, Support Enterprise, Suite Team, Suite Growth, Suite Professional, Suite Enterprise.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between eGain and Zendesk based on their key features and functionalities to pick the right one for your business.
- Ai Powered Chatbots
- Self Service Portals
- Case Management
- Video Chat
- Knowledge Management
- Virtual Assistant
- Security And Compliance
- Omnichannel Engagement
- Personalization
- Customer Journey Mapping
- Workflow Automation
- Email Management
- Social Media Integration
- Proactive Chat
- Co Browsing
- Ai Powered Chatbots
- Self Service Portals
- Case Management
- Video Chat
- Knowledge Management
- Virtual Assistant
- Security And Compliance
- Omnichannel Engagement
- Personalization
- Customer Journey Mapping
- Workflow Automation
- Email Management
- Social Media Integration
- Proactive Chat
- Co Browsing
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of eGain and Zendesk for better insights.
Awards
eGain and Zendesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Customer Engagement Software category.
User Reviews
Based on all the user reviews and ratings received by eGain and Zendesk in Customer Engagement Software category, we've provided an average user rating for each software below. eGain has 1 review while Zendesk has 123 reviews
Pros
Benefit of eGain is auto text, which will give you pre-registered sentences and knowledge base linking.
Posted by - Govind Singh
Cons
Benefit of eGain is auto text, which will give you pre-registered sentences and knowledge base linking.
Posted by - Govind Singh
Pros
Its ability to help businesses streamline interactions with customers across multiple platforms through its AI features.
Posted by - Leon Ifeanyi
Cons
The chat feature response time is a bit slow; as a matter of fact, it gets slower each time.
Posted by - Leon Ifeanyi
Specifications
Check out the specifications of eGain and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of eGain and Zendesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these eGain and Zendesk work, you can check out the videos below. Browse through the videos and make the right choice.
(Not Provided by Vendor)
Company Details
Get insight into the company details eGain and Zendesk and learn how they operate. Explore the company name, its location, and more!
eGain
Sunnyvale
Alternatives
FAQs
Which is the better option between eGain and Zendesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk has an advantage over eGain.
What are the key features of eGain and Zendesk?
Key features of eGain include omnichannel engagement, ai powered chatbots, knowledge management, analytics and reporting, case management, email management, while Zendesk offers features, such as ticketing system, automations, macros, customizable branding.
Do eGain and Zendesk offer a free trial?
eGain provides a free trial, while Zendesk doesn’t offer free trial.
For what other purposes can eGain and Zendesk be used?
Apart from being a Customer Engagement software, eGain can be used as a community management software, customer engagement software, customer service software and offer management software, while Zendesk can be utilized as a crm software, quality management software and ticketing management software.
eGain and Zendesk cater to which types of businesses?
eGain is suitable for Startups, SMBs & Enterprises, whereas Zendesk is suitable for Freelancer, Startups, SMBs & Enterprises.
Zendesk
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