Identifying the ideal Cloud Telephony Software to suit your specific requirements can be challenging. Exotel is headquartered at Bangalore , while Aircall is headquartered at Paris. Choosing software like Exotel or Aircall requires thorough contemplation and comparing key factors. The question remains - Exotel vs. Aircall - which is the superior option? Check out the in-depth comparison now!

Plans and Pricing

Compare pricing of Exotel vs Aircall with the following detailed pricing plan info. Exotel comes in 3 packages: Micro, Believer, Influencer. On the other hand, Aircall comes in 2 packages: Premium, Enterprise.

Micro
$ 77

Per 3 Months

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Believer
$ 278

Per 12 Months

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Influencer
$ 694

Per 12 Months

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Premium
$ 30

User/Month/Billed Annually

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Enterprise
$ 50

User/Month/Billed Annually

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Bronze
$ 20

User/Month

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Silver
$ 30

User/Month

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Platinum
$ 35

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Aircall for better insights.

Awards

Exotel and Aircall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

Exotel Award
Exotel Award
Exotel Award
Payment Type

Below is the comparison of the starting price and payment method of Exotel and Aircall. You can purchase Exotel with Per 3 Months payment plans. Whereas, Aircall provides User/Month/Billed Annually payment plans. Exotel provides a free trial whereas, Aircall does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Free Trial

Monthly

Features

Compare between Exotel and Aircall based on their key features and functionalities to pick the right one for your business.

CRM integration

Multiuser Login & Role-based access control

SMS

Lead Management

IVR and Dial Groups

Call Routing

Customisable Welcome Greeting

Multiple Extension

Complete Messaging Platform

API Integration

Call Recording

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Caller ID

Call Center Management

Call Monitoring

Inbound Reporting

Outbound Reporting

VoIP

Lead Capture

Automatic Call Distribution

Computer Telephony

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Queuing

Analytical Reports

Custom Sender ID

Outgoing Call Tracking

Call Reporting

Unlimited Concurrent Calls

Usage Reporting

Callback Scheduling

Offline Response Collection

Auto Dialer

Call Barging

Call Conference

On-Demand Communications

Text Messaging

Application Access Control

Scheduled Messaging

Voice Customization

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Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Call Management

Onboarding

Real Time Reporting

Dashboard

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Analytics

Automatic Call Distribution

Blended Call Center

Call Logging

Inbound Call Center

Queue Manager

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Data Analysis

Call Reporting

For Call Centers

For Sales

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Voicemail

Cloud Access

Email Support

Auto-Dialing

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Interactive Voice Response

Call Duration

Call Volume

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Overall Ratings

Compare how Exotel stacks up against Aircall in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 4.2

Feature

Out of 5

Ease of use Ease of use 4.2

Ease of use

Out of 5

Value for money Value for money 4.2

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.7

Value for money

Out of 5

Customer support Customer support 4.8

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Exotel and Aircall in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Aircall has not received any reviews. Be the first one to write Aircall review

Soumya

We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.

Pros

It has helped us manage our calls in the best possible and effectiveway.

Cons

Sometimes the international calls get disconnected.

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Vishal Prasad

Ease to access and call quality is awesome

Pros

CallHippo is very user friendly and provides very good quality connectivity.

Cons

CallHippo Only needs to work on Dialer graphics and User Interface for better experience.

Read all 69 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Web App

Windows

MacOs

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Exotel with Aircall. Exotel offers Email, Phone, Training and Tickets to its customers, while Aircall provides Email, Phone and Training.

phone

email

tickets

training

phone

email

training

phone

email

live support

tickets

training

Languages Supported

Exotel and Aircall are supported in the following languages.

English

Hindi

English

French

English

Typical Customer

The target customer base of Exotel vs Aircall is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

Agencies

Enterprises

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Exotel and Aircall integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!

Hubspot

Freshdesk

Shopify

Zendesk

Google Hangouts

Zoho Desk

Zoho CRM

Truecaller

Zoho Bigin

Leadsquared

Salesforce

Kapture CRM

Clevertap

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Exotel and Aircall work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Exotel and Aircall and learn how they operate. Explore the company name, its location, and more!

Company Name :

Exotel Techcom Pvt Ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

Aircall

Headquarter :

Paris

Website :

Visit Website

Company Name :

CallHippo

Headquarter :

Walnut

Website :

Visit Website

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