Are you struggling to find the perfect Cloud Telephony Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Exotel vs. Avaya all in one place to simplify your decision-making process. Exotel is rated 4.2 while Avaya is rated 4.7.

You May Also Like

Featured products that are similar to the ones you selected below.

All Cloud Telephony Software Products ›››
Plans and Pricing

Compare pricing of Exotel vs Avaya with the following detailed pricing plan info. Exotel comes in 3 packages: Dabbler, Believer, Influencer. On the other hand, Avaya has not provided information about its pricing.

Dabbler
$ 139

Per 3 Months

Get Pricing View Pricing Details
Believer
$ 278

Per 12 Months

Get Pricing View Pricing Details
Influencer
$ 694

Per 12 Months

Get Pricing View Pricing Details
Get Quote
$ --

Get detailed pricing as per your requirements.

Contact Us
View Profile Details
Basic
$ 20

User/Month

Get Pricing View Pricing Details
Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Avaya for better insights.

Exotel Screenshot
eye icon

1/3

Exotel Screenshot Exotel Screenshot
View More
Exotel Screenshot
eye icon

1/4

Exotel Screenshot Exotel Screenshot Exotel Screenshot
View More
Exotel Screenshot
eye icon

1/5

Exotel Screenshot Exotel Screenshot Exotel Screenshot Exotel Screenshot
View More
Awards

Exotel and Avaya have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

Exotel Award
Exotel Award
Exotel Award
Payment Type

Below is the comparison of the starting price and payment method of Exotel and Avaya. You can purchase Exotel with Per 3 Months payment plans. Whereas, Information related to the payment plans of Avaya is unavailable. Exotel provides a free trial whereas, Avaya does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Exotel and Avaya based on their key features and functionalities to pick the right one for your business.

Email Marketing / SMS Marketing

Multiuser Login & Role-based access control

SMS

Lead Management

IVR and Dial Groups

Call Routing

Customisable Welcome Greeting

Multiple Extension

Complete Messaging Platform

API Integration

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Caller ID

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

VoIP

Lead Capture

Campaign Management

Automatic Call Distribution

Computer Telephony

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Queuing

Analytical Reports

Custom Sender ID

Outgoing Call Tracking

Unlimited Concurrent Calls

IVR System

Power Dialer

Usage Reporting

Callback Scheduling

IVR (Interactive Voice Response)

Live Chat

Offline Response Collection

Auto-Dialing

Auto Dialer

Call Barging

Call Conference

Virtual Assistant

On-Demand Communications

Text Messaging

Application Access Control

Scheduled Messaging

Voice Customization

SIP Trunking

Contextual Guidance

Call analytics and insights

IVR (Interactive Voice Response) system

Automatic Call Distribution (ACD)

Speech-to-Text Conversion

Virtual Assistant Integration

Call Authentication and Verification

Power Dialing

VoIP Calling

Real-time Call Monitoring and Quality Assurance

Agent Performance Tracking and Analytics

API Integration for Customization and Extensibility

Auto Call Distribution

Call Analytics and Performance Dashboards

API Integration for CRM and other systems

Call Transfer to Live Agents

Skill-based Routing

Communications Platform as a Service (CPaaS)

Business Phone Number

Contact center analytics

Contact center sentiment analysis

Smart DID Routing

Sticky Agent

Business VoIP

Cloud PBX

PBX Phone Systems

SIP Trunk

Cloud Communication Platform

IVR

Virtual Phone Number

Contact Center as a Service (CCaaS)

Read More

Call Recording

Call Management

Applications Management

Surveys & Feedback

Call Center Management

Call Sharing

Chat / Messaging

Auto Dialer

Time & Attendance

Alerts / Escalation

Document Management

Project Management

Task Management

Contact Management

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Virtual Call Center

Version Control

Video Call Recording

Mobile Access

Audio / Video Conferencing

Chat / Messaging

Call Transfer

Call List Management

Virtual Extensions

Web Conferencing

Employee Directory

Read More
Still Confused to find the best software?
Overall Ratings

Compare how Exotel stacks up against Avaya in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 4.2

Feature

Out of 5

Ease of use Ease of use 4.2

Ease of use

Out of 5

Value for money Value for money 4.2

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Exotel and Avaya in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Avaya has 3 reviews

Soumya

We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.

Pros

It has helped us manage our calls in the best possible and effectiveway.

Cons

Sometimes the international calls get disconnected.

Read all 5 reviews
MANOJ SAHU

Avaya review

Pros

Calling facility and productivity.

Cons

Monitoring or Recording

Read all 3 reviews
Willie Carter

It is an excellent office tool for my business

Pros

All the necessary things I need for communicating and working within my office.

Cons

Nothing needs to be changed but I will give notice if I have any suggestions in the future.

Read all 1 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Avaya is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Web App

Windows

MacOs

IOS

Android

Web App

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Exotel with Avaya. Exotel offers Email, Phone, Training and Tickets to its customers, while Avaya provides Email, Phone and Tickets.

phone

email

tickets

training

phone

email

tickets

email

Languages Supported

Exotel and Avaya are supported in the following languages.

English

Hindi

English

English

Typical Customer

The target customer base of Exotel vs Avaya is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

Agencies

Enterprises

SMBs

Enterprises

Startups

SMBs

Agencies

Integrations

Find out which tools Exotel and Avaya integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!

Hubspot

Freshdesk

Shopify

Zendesk

Google Hangouts

Zoho Desk

Zoho CRM

Truecaller

Zoho Bigin

Leadsquared

Salesforce

Kapture CRM

Clevertap

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Exotel and Avaya work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Exotel and Avaya and learn how they operate. Explore the company name, its location, and more!

Company Name :

Exotel Techcom Pvt Ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

Avaya Inc

Headquarter :

none

Website :

Visit Website

Company Name :

8x8, Inc

Website :

Visit Website

Alternatives