As one of the most essential tools in the current market, Cloud Telephony Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Exotel and Dialpad. For a better product experience, Exotel offers customer support on Email, Phone, Training and Tickets and Dialpad offers customer support on Email, Phone, Live Support, Training and Tickets.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Dialpad for better insights.
Awards
Exotel and Dialpad have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.
Payment Type
Below is the comparison of the starting price and payment method of Exotel and Dialpad. You can purchase Exotel with Per 3 Months payment plans. Whereas, Dialpad provides User/Month payment plans. Exotel provides a free trial whereas, Dialpad does not provide a free trial.
Free Trial
Yearly
Free Trial
Monthly
Free Trial
Monthly
Yearly
Features
Compare between Exotel and Dialpad based on their key features and functionalities to pick the right one for your business.
CRM integration
Multiuser Login & Role-based access control
SMS
Lead Management
IVR and Dial Groups
Call Routing
Customisable Welcome Greeting
Multiple Extension
Complete Messaging Platform
API Integration
Call Center
Contact Management
Call Routing
Call Recording
Real Time Reporting
Conferencing
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
Call Routing
Call Recording
Caller ID
IVR / Voice Recognition
Lead Capture
Lead Distribution
Lead Segmentation
File Transfer
On-Demand Recording
Event Triggered Actions
User Ratings
Based on all the user reviews and ratings received by Exotel and Dialpad in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Dialpad has not received any reviews. Be the first one to write Dialpad review
Soumya
We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.
Pros
It has helped us manage our calls in the best possible and effectiveway.
Cons
Sometimes the international calls get disconnected.
No reviews yet. Be the first to review
Write a reviewnadeem Iqbal mirza
My personal review on CallRail.
Pros
With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from.
Cons
Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Dialpad is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Web App
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Plans and Pricing
Compare pricing of Exotel vs Dialpad with the following detailed pricing plan info. Exotel comes in 3 packages: Micro, Believer, Influencer. On the other hand, Dialpad comes in 2 packages: Standard, Pro.
Micro
USD 77.15
Per 3 Months
3,000 Rental
2,555 Credits (1 cr=1 )
1 Exophone
2 Agents
Unlimited Channels
Multi-level IVR
Believer
USD 277.76
Per 12 Months
10,499 Rental
9,500 Credits (1 cr=1 )
2 Exophones
6 Agents
Unlimited Channels
Multi-level IVR
Influencer
USD 694.43
Per 12 Months
10,499 Rental
39,000 Credits (1 cr=1 )
10 Exophones
Unlimited Agents
Unlimited Channels
Multi-level IVR
Standard
USD 20
User/Month
Unlimited Calling in US & Canada
Unlimited SMS, MMS, and Group Texting in US & Canada
Unlimited Conferencing with up to 10 Participants
International Calling & SMS
HD Video Calling
Single Sign-On (SSO)
All Softphones Included
Polycom & Obihai Phones Supported
Free Company Main Line & Virtual Receptionist
Dialpad Everywhere
Voice AI
Analytics
Voicemail Transcription
FAQ and Email Support
Chat
Pro
USD 30
User/Month
All Feature in Standard
Call Center (Add On)
International Offices in 40+ Countries
Department Auto Recording
Enterprise SLA
Admin APIs
Customer Support
The quality and timeliness of support are important parameters when comparing Exotel with Dialpad. Exotel offers Email, Phone, Training and Tickets to its customers, while Dialpad provides Email, Phone, Live Support, Training and Tickets.
phone
tickets
training
phone
live support
tickets
training
phone
live support
tickets
Languages Supported
Exotel and Dialpad are supported in the following languages.
English
Hindi
English
Japanese
English
Typical Customer
The target customer base of Exotel vs Dialpad is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
SMEs
Enterprises
Video
To gain a better understanding of how these Exotel and Dialpad work, you can check out the videos below. Browse through the videos and make the right choice.
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