Identifying the ideal Cloud Telephony Software to suit your specific requirements can be challenging. Exotel is headquartered at Bangalore , while Freshdesk Contact Center (formerly Freshcaller) is headquartered at Array. Choosing software like Exotel or Freshdesk Contact Center (formerly Freshcaller) requires thorough contemplation and comparing key factors. The question remains - Exotel vs. Freshdesk Contact Center (formerly Freshcaller) - which is the superior option? Check out the in-depth comparison now!
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All Cloud Telephony Software Products ›››Plans and Pricing
Compare pricing of Exotel vs Freshdesk Contact Center (formerly Freshcaller) with the following detailed pricing plan info. Exotel comes in 3 packages: Micro, Believer, Influencer. On the other hand, Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Freshdesk Contact Center (formerly Freshcaller) for better insights.
Awards
Exotel and Freshdesk Contact Center (formerly Freshcaller) have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.
Payment Type
Below is the comparison of the starting price and payment method of Exotel and Freshdesk Contact Center (formerly Freshcaller). You can purchase Exotel with Per 3 Months payment plans. Whereas, Freshdesk Contact Center (formerly Freshcaller) provides 21 Days payment plans. Exotel provides a free trial whereas, Freshdesk Contact Center (formerly Freshcaller) does not provide a free trial.
Free Trial
Yearly
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Exotel and Freshdesk Contact Center (formerly Freshcaller) based on their key features and functionalities to pick the right one for your business.
CRM integration
Multiuser Login & Role-based access control
SMS
Lead Management
IVR and Dial Groups
Call Routing
Customisable Welcome Greeting
Multiple Extension
Complete Messaging Platform
API Integration
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Contact Management
Scheduling
Attendee Management
Presentation Tools
Screen Sharing
Electronic Hand Raising
On-Demand Webcasting
Presentation Streaming
Record & Playback Ability
Two-Way Audio & Video
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Overall Ratings
Compare how Exotel stacks up against Freshdesk Contact Center (formerly Freshcaller) in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Exotel and Freshdesk Contact Center (formerly Freshcaller) in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Freshdesk Contact Center (formerly Freshcaller) has not received any reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review
We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.
Pros
It has helped us manage our calls in the best possible and effectiveway.
Cons
Sometimes the international calls get disconnected.
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Pros
It's ability to include live editable white board with other members too adding their suggestions.
Cons
The mobile app has less feature compared to the software for desktop. We also face minor bugs and lags in mobile app.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Web App
Windows
MacOs
IOS
Android
Web App
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Exotel with Freshdesk Contact Center (formerly Freshcaller). Exotel offers Email, Phone, Training and Tickets to its customers, while Freshdesk Contact Center (formerly Freshcaller) provides Email, Phone and Training.
phone
tickets
training
phone
training
phone
live support
Languages Supported
Exotel and Freshdesk Contact Center (formerly Freshcaller) are supported in the following languages.
English
Hindi
English
Dutch
English
French
German
Japanese
Portuguese
Russian
Spanish
Typical Customer
The target customer base of Exotel vs Freshdesk Contact Center (formerly Freshcaller) is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Enterprises
Startups
SMEs
Enterprises
Integrations
Find out which tools Exotel and Freshdesk Contact Center (formerly Freshcaller) integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!
Hubspot
Freshdesk
Shopify
Zendesk
Google Hangouts
Zoho Desk
Zoho CRM
Truecaller
Zoho Bigin
Leadsquared
Salesforce
Kapture CRM
Clevertap
Freshdesk
Freshsales
(Not Provided by Vendor)
Video
To gain a better understanding of how these Exotel and Freshdesk Contact Center (formerly Freshcaller) work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Exotel and Freshdesk Contact Center (formerly Freshcaller) and learn how they operate. Explore the company name, its location, and more!
Freshworks