Choosing the right Cloud Telephony Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Exotel and Genesys. The critical question remains: Exotel versus Genesys - which is better? Exotel offers robust features such as CRM integration, Multiuser Login & Role-based access control and SMS while Genesys has features like .

Plans and Pricing

Compare pricing of Exotel vs Genesys with the following detailed pricing plan info. Exotel comes in 3 packages: Micro, Believer, Influencer. On the other hand, Genesys has not provided information about its pricing.

Micro
$ 77

Per 3 Months

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Believer
$ 278

Per 12 Months

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Influencer
$ 694

Per 12 Months

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Standard
$ 10

User/Month

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Premium
$ 20

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Genesys for better insights.

Exotel Screenshot
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1/2

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Awards

Exotel and Genesys have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

Exotel Award
Exotel Award

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Payment Type

Below is the comparison of the starting price and payment method of Exotel and Genesys. You can purchase Exotel with Per 3 Months payment plans. Whereas, Information related to the payment plans of Genesys is unavailable. Exotel provides a free trial whereas, Genesys does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Exotel and Genesys based on their key features and functionalities to pick the right one for your business.

CRM integration

Multiuser Login & Role-based access control

SMS

Lead Management

IVR and Dial Groups

Call Routing

Customisable Welcome Greeting

Multiple Extension

Complete Messaging Platform

API Integration

Call Recording

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Caller ID

Call Center Management

Call Monitoring

Inbound Reporting

Outbound Reporting

VoIP

Lead Capture

Automatic Call Distribution

Computer Telephony

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Queuing

Analytical Reports

Custom Sender ID

Outgoing Call Tracking

Call Reporting

Unlimited Concurrent Calls

Usage Reporting

Callback Scheduling

Offline Response Collection

Auto Dialer

Call Barging

Call Conference

On-Demand Communications

Text Messaging

Application Access Control

Scheduled Messaging

Voice Customization

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(Not Provided by Vendor)

Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Call Logging

Mobile Access

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Overall Ratings

Compare how Exotel stacks up against Genesys in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 4.2

Feature

Out of 5

Ease of use Ease of use 4.2

Ease of use

Out of 5

Value for money Value for money 4.2

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

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Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4

Value for money

Out of 5

Customer support Customer support 4.3

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Exotel and Genesys in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Genesys has not received any reviews. Be the first one to write Genesys review

Soumya

We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.

Pros

It has helped us manage our calls in the best possible and effectiveway.

Cons

Sometimes the international calls get disconnected.

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Emmanuel Sebastian

One of the best VoIP services that is affordable and simple to use

Pros

OpenPhone's text messaging services are on par with, if not better than, the standard text services I personally use. For someone like me who needs to communicate with my US clients on a regular basis, this is incredibly convenient.

Cons

Sometimes, when files are shared through text, it takes an unusually long time to receive them.

Read all 8 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Genesys is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Web App

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Exotel with Genesys. Exotel offers Email, Phone, Training and Tickets to its customers, while Genesys provides Email, Phone, Training and Tickets.

phone

email

tickets

training

phone

email

tickets

training

phone

email

live support

tickets

Languages Supported

Exotel and Genesys are supported in the following languages.

English

Hindi

English

English

Typical Customer

The target customer base of Exotel vs Genesys is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Agencies

Enterprises

Enterprises

SMEs

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Exotel and Genesys integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!

Hubspot

Freshdesk

Shopify

Zendesk

Google Hangouts

Zoho Desk

Zoho CRM

Truecaller

Zoho Bigin

Leadsquared

Salesforce

Kapture CRM

Clevertap

(Not Provided by Vendor)

Salesforce

Gong

Hubspot

Google contacts

Slack

Zapier

ClickSend

Turis

KrispCall

Video

To gain a better understanding of how these Exotel and Genesys work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Exotel and Genesys and learn how they operate. Explore the company name, its location, and more!

Company Name :

Exotel Techcom Pvt Ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

Genesys

Headquarter :

Sydney

Website :

Visit Website

Company Name :

OpenPhone Technologies Inc

Headquarter :

San Francisco

Website :

Visit Website

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