In search of the ideal Cloud Telephony Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Exotel versus Servetel. To get better insight, here’s how users have rated these products. Exotel is rated 4.2 while Servetel is rated 4.2.

Plans and Pricing

Compare pricing of Exotel vs Servetel with the following detailed pricing plan info. Exotel comes in 3 packages: Micro, Believer, Influencer. On the other hand, Servetel has not provided information about its pricing.

Micro
$ 77

Per 3 Months

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Believer
$ 278

Per 12 Months

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Influencer
$ 694

Per 12 Months

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Exotel and Servetel for better insights.

Exotel Screenshot
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Awards

Exotel and Servetel have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Cloud Telephony Software category.

Exotel Award
Exotel Award
Exotel Award

Payment Type

Below is the comparison of the starting price and payment method of Exotel and Servetel. You can purchase Exotel with Per 3 Months payment plans. Whereas, Information related to the payment plans of Servetel is unavailable. Exotel provides a free trial whereas, Servetel does not provide a free trial.

Free Trial

Yearly

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Features

Compare between Exotel and Servetel based on their key features and functionalities to pick the right one for your business.

CRM integration

Multiuser Login & Role-based access control

SMS

Lead Management

IVR and Dial Groups

Call Routing

Customisable Welcome Greeting

Multiple Extension

Complete Messaging Platform

API Integration

Call Recording

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Caller ID

Call Center Management

Call Monitoring

Inbound Reporting

Outbound Reporting

VoIP

Lead Capture

Automatic Call Distribution

Computer Telephony

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Queuing

Analytical Reports

Custom Sender ID

Outgoing Call Tracking

Call Reporting

Unlimited Concurrent Calls

Usage Reporting

Callback Scheduling

Offline Response Collection

Auto Dialer

Call Barging

Call Conference

On-Demand Communications

Text Messaging

Application Access Control

Scheduled Messaging

Voice Customization

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CRM integration

Multiuser Login & Role-based access control

Call Center

Mobile App

Lead Management

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Multiple Extension

Multiple Accessline

API Integration

Call Recording

Call Logs

Smart Call Tracking

Multiple Simultaneous Calls

Toll Free Number

Single Access Number

Call Management

Real Time Reporting

Caller ID

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Call Logging

Manual Dialer

Progressive Dialer

Virtual Call Center

Call Queuing

Analytical Reports

Custom Sender ID

Outgoing Call Tracking

Call Reporting

International Numbers

Personalized Greetings

IVR System

Chat / Messaging

Dashboard

Auto Dialer

Call Hold

Call Barging

Call Hold Music

Outgoing SMS

Phone Support

Call Duration

Text to Speech

Voice Customization

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Call Routing

Call Recording

Caller ID

IVR / Voice Recognition

Lead Capture

Lead Distribution

Lead Segmentation

File Transfer

On-Demand Recording

Event Triggered Actions

Keyword Tracking

Conversion Tracking

Archiving

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Overall Ratings

Compare how Exotel stacks up against Servetel in terms of ratings and user experience. Select the Cloud Telephony software that perfectly aligns with your business requirements.

Feature Feature 4.2

Feature

Out of 5

Ease of use Ease of use 4.2

Ease of use

Out of 5

Value for money Value for money 4.2

Value for money

Out of 5

Customer support Customer support 4.2

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.3

Ease of use

Out of 5

Value for money Value for money 4.3

Value for money

Out of 5

Customer support Customer support 4

Customer support

Out of 5

Feature Feature 3.5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 3.5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Exotel and Servetel in Cloud Telephony Software category, we've provided an average user rating for each software below. Exotel has 5 reviews while Servetel has 20 reviews

Soumya

We being in software firm have to handle various calls form our customers and other people daily. exotel has made our calling process simple and relaxed. Now we can listen clearly throughout the calls and help our cutomers in the best possible way.

Pros

It has helped us manage our calls in the best possible and effectiveway.

Cons

Sometimes the international calls get disconnected.

Read all 5 reviews
islam. Pakistan

Review for Servetel

Pros

As an entrepreneur, I can tell you that working with cloud-based call management software can be a game changer when it comes to your business communications. Servetel cloud telephony solution is one of the most affordable and user-friendly business

Cons

“I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it Customer support could be improved. Rest, everything is good.”Alia Tripathi - Sep 6, 2022

Read all 20 reviews
nadeem Iqbal mirza

My personal review on CallRail.

Pros

With CallRail, it is staggeringly simple to set up powerful following numbers that will assist you with seeing precisely where your calls are coming from.

Cons

Now and again the number of elements and accessible choices can be somewhat overpowering, however, the format is genuinely instinctive.

Read all 2 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Cloud Telephony Software. Exotel is available on Web App desktop platforms. Servetel is available on Web App, Windows desktop platforms and IOS, Android mobile platforms.

Web App

Web App

Windows

IOS

Android

Windows

MacOs

IOS

Android

Customer Support

The quality and timeliness of support are important parameters when comparing Exotel with Servetel. Exotel offers Email, Phone, Training and Tickets to its customers, while Servetel provides Email, Phone and Live Support.

phone

email

tickets

training

phone

email

live support

phone

email

live support

tickets

Languages Supported

Exotel and Servetel are supported in the following languages.

English

Hindi

English

Hindi

English

Typical Customer

The target customer base of Exotel vs Servetel is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMEs

Agencies

Enterprises

Freelancer

Startups

SMEs

Agencies

Enterprises

SMEs

Enterprises

Integrations

Find out which tools Exotel and Servetel integrate with and make the right choice. Get the Cloud Telephony software that connects with your preferred apps for best results!

Hubspot

Freshdesk

Shopify

Zendesk

Google Hangouts

Zoho Desk

Zoho CRM

Truecaller

Zoho Bigin

Leadsquared

Salesforce

Kapture CRM

Clevertap

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Exotel and Servetel work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Exotel and Servetel and learn how they operate. Explore the company name, its location, and more!

Company Name :

Exotel Techcom Pvt Ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

Servetel Communication

Headquarter :

none

Website :

Visit Website

Company Name :

CallRail Inc.

Website :

Visit Website

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