Identifying the ideal Call Center Software to suit your specific requirements can be challenging. Five9 is headquartered at Array , while Aircall is headquartered at Paris. Choosing software like Five9 or Aircall requires thorough contemplation and comparing key factors. The question remains - Five9 vs. Aircall - which is the superior option? Check out the in-depth comparison now!

Plans and Pricing

Compare pricing of Five9 vs Aircall with the following detailed pricing plan info. Five9 has not provided information about its pricing. On the other hand, Aircall comes in 2 packages: Premium, Enterprise.

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Premium
$ 30

User/Month/Billed Annually

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Enterprise
$ 50

User/Month/Billed Annually

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Five9 and Aircall for better insights.

 Five9 Screenshot
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1/5

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 Five9 Screenshot
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1/5

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 Five9 Screenshot
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1/1

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Awards

Five9 and Aircall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

 Five9 Award
 Five9 Award
 Five9 Award
Payment Type

Below is the comparison of the starting price and payment method of Five9 and Aircall. Information related to the payment plans of Five9 is unavailable. Whereas, Aircall provides User/Month/Billed Annually payment plans. Five9 provides a free trial whereas, Aircall does not provide a free trial.

Free Trial

Monthly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Five9 and Aircall based on their key features and functionalities to pick the right one for your business.

Lead Management

Contact Management

Call Recording

Call Monitoring

Lead Capture

Campaign Management

Call Results

Call Transfer

Callback Scheduling

Campaign Specific Caller ID

FCC Compliance

FTC Compliance

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Call Routing

Call Recording

Call Management

Call Monitoring

IVR / Voice Recognition

Blended Call Center

Call Logging

Inbound Call Center

Outbound Call Center

Virtual Call Center

Call Reporting

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CRM integration

Multiuser Login & Role-based access control

Contact Management

IVR and Dial Groups

Call Routing

Internal Call Transfer

Customisable Welcome Greeting

Call Recording

Call Logs

Multiple Simultaneous Calls

Toll Free Number

Real Time Reporting

Caller ID

Conferencing

Auto-Dialer

Call Center Management

Call Monitoring

Inbound Reporting

IVR / Voice Recognition

Outbound Reporting

Historical Reporting

Call Logging

Call Scripting

Call Queuing

Analytical Reports

Outgoing Call Tracking

Email Notifications

Call Disposition and Notes

Call Control

Unlimited Concurrent Calls

International Numbers

Outbound Caller ID

Personalized Greetings

IVR System

Skill Based Routing

Forward to Phone

Contact History

Built-In CRM

Enhanced Caller ID

Contact Tags and Custom Fields

Power Dialer

Web to Lead

Desktop Notifications

Data import and Synchronization

Email Support

Auto Dialer

Stand Alone Dialer

Call Hold

Call Barging

Call Conference

Warm Transfer

Blind Transfer

Multi Lingual IVR

Call Cascading

Incoming Call ID

Call Hold Music

Incoming SMS

Outgoing SMS

Voicemail Transcription

Country Blocking

Onboarding Coach

Phone Support

Call Mute

Call Duration

Call Volume

Conference calling

Call Whisper

Call Queue

Multi-level IVR Menus

VoIP/Wi-Fi Calling

Local presence

Smart DID Routing

Auto Rotate

Global Connect

Live Call Monitoring

Call Reminder

Forward to Device

Sticky Agent

After Call Work

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Overall Ratings

Compare how Five9 stacks up against Aircall in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

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Feature Feature 4.6

Feature

Out of 5

Ease of use Ease of use 4.6

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Five9 and Aircall in Call Center Software category, we've provided an average user rating for each software below. Five9 has 1 review while Aircall has not received any reviews. Be the first one to write Aircall review

Allison Papasin

Five9

Pros

Convenience

Cons

Heavy use of data

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Salina Dayton

Virtual calling simplified.

Pros

No disappointments, love the features. I am happy to invest in this product.

Cons

I get everything that I need for my business. Great team.

Read all 17 reviews
Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Call Center Software. Five9 is available on Windows, MacOs desktop platforms and IOS mobile platforms. Aircall is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.

Windows

MacOs

IOS

Windows

MacOs

IOS

Android

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Five9 with Aircall. Five9 offers Email, Phone, Live Support and Training to its customers, while Aircall provides Email, Phone and Training.

phone

email

live support

training

phone

email

training

phone

email

live support

tickets

Languages Supported

Five9 and Aircall are supported in the following languages.

English

English

French

English

Typical Customer

The target customer base of Five9 vs Aircall is mentioned below. Check which software fits your business requirements perfectly.

Startups

SMBs

Enterprises

Freelancer

Startups

SMBs

Enterprises

Startups

SMBs

Agencies

Enterprises

Integrations

Find out which tools Five9 and Aircall integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!

(Not Provided by Vendor)

(Not Provided by Vendor)

PipeDrive

HubSpot

Zoho

Salesforce

Shopify

Slack

Video

To gain a better understanding of how these Five9 and Aircall work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Five9 and Aircall and learn how they operate. Explore the company name, its location, and more!

Company Name :

Five9

Website :

Visit Website

Company Name :

Aircall

Headquarter :

Paris

Website :

Visit Website

Company Name :

Bueno Technologies Inc

Headquarter :

Delaware

Website :

Visit Website

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