Identifying the ideal Call Center Software to suit your specific requirements can be challenging. Five9 is headquartered at Array, while CallMiner Eureka is headquartered at Waltham. Choosing software like Five9 or CallMiner Eureka requires thorough contemplation and comparing key factors. The question remains - Five9 vs. CallMiner Eureka - which is the superior option? Check out the in-depth comparison now!

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List of All Call Center Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Call Center

5.0

(1 Review)
Free Demo
Free Demo

Call Center

Write a Review
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Five9 vs CallMiner Eureka with the following detailed pricing plan info.

Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.

Pricing on Request

  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.

Pricing on Request

  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Five9 and CallMiner Eureka based on their key features and functionalities to pick the right one for your business.

  • Lead Management
  • Contact Management
  • Call Recording
  • Call Monitoring
  • Lead Capture
  • Campaign Management
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • FCC Compliance
  • FTC Compliance
View All Five9 Features
  • Lead Management
  • Contact Management
  • Call Recording
  • Call Monitoring
  • Lead Capture
  • Campaign Management
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • FCC Compliance
  • FTC Compliance
View All CallMiner Eureka Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Five9 and CallMiner Eureka for better insights.

Ratings

Compare how Five9 stacks up against CallMiner Eureka in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating Overall Rating 5
Feature
Feature Feature 5
Ease of Use
Ease of Use Ease of Use 5
Value for Money
Value for Money Value for Money 5
Customer Support
Customer Support Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Five9 Reviews

Awards

Five9 and CallMiner Eureka have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Five9 Award
Five9 Award

User Reviews

Based on all the user reviews and ratings received by Five9 and CallMiner Eureka in Call Center Software category, we've provided an average user rating for each software below. Five9 has 1 review while CallMiner Eureka has not received any reviews. Be the first one to write CallMiner Eureka review

Pros

Convenience

Posted by - Allison Papasin

Cons

Heavy use of data

Posted by - Allison Papasin

View All Five9 Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Five9 and CallMiner Eureka. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Agencies
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • MacOS
  • IOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Agencies
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • MacOS
  • IOS
  • Android

Video

To gain a better understanding of how these Five9 and CallMiner Eureka work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Five9 and CallMiner Eureka and learn how they operate. Explore the company name, its location, and more!

Company Name

Five9

Company Name

CallMiner, Inc

Headquarter

Waltham

FAQs

Apart from being a Call Center software, Five9 can be used as a call recording software, crm software, customer engagement software and auto dialer software, while CallMiner Eureka can be utilized as a conversation intelligence software and speech analytics software.

Five9 provides customer support over various channels including phone, email, live support and training, and CallMiner Eureka provides customer support over phone, email, live support and more.

Key features of Five9 include Lead Management, Contact Management, Call Recording, Call Monitoring, Lead Capture, Campaign Management, while CallMiner Eureka offers features, such as Call Recording, Predictive Dialer, Call Logging, Call Scripting.

Five9 is suitable for Startups, SMBs & Enterprises, whereas CallMiner Eureka is suitable for Startups, SMBs, Agencies & Enterprises.

Yes, Five9 and CallMiner Eureka provide a free trial to its users.

Five9

Free Demo
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