In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Five9 versus Zendesk Talk. To get better insight, here’s how users have rated these products. Five9 is rated 5.0 while Zendesk Talk is rated 5.0.

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List of All Call Center Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Call Center

5.0

(1 Review)
Free Demo
Free Demo

Call Center

5.0

(1 Review)
Free Demo
Free Demo

Plans and Pricing

Compare pricing of Five9 vs Zendesk Talk with the following detailed pricing plan info. Five9 has not provided information about its pricing. On the other hand, Zendesk Talk comes in 5 packages: Lite, Team, Professional, Enterprise, Partner Edition.

Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Five9 and Zendesk Talk based on their key features and functionalities to pick the right one for your business.

  • Call Scripting
  • Real Time Reporting And Analytics
  • Workforce Management
  • Contact Management
  • Speech Recognition
  • Quality Management
  • Lead Management
  • Agent Desktop Tools
  • Call Monitoring
  • Ftc Compliance
  • Customer Surveys
  • Lead Capture
  • Skill Based Routing
  • Predictive Dialer
  • Call Recording
View All Five9 Features
  • Call Scripting
  • Real Time Reporting And Analytics
  • Workforce Management
  • Contact Management
  • Speech Recognition
  • Quality Management
  • Lead Management
  • Agent Desktop Tools
  • Call Monitoring
  • Ftc Compliance
  • Customer Surveys
  • Lead Capture
  • Skill Based Routing
  • Predictive Dialer
  • Call Recording
View All Zendesk Talk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Five9 and Zendesk Talk for better insights.

Ratings

Compare how Five9 stacks up against Zendesk Talk in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 5
Ease of Use
Ease of Use 5
Value for Money
Value for Money 5
Customer Support
Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
90%
View All Five9 Reviews
Overall Rating (out of 5)
Overall Rating 5
Feature
Feature 5
Ease of Use
Ease of Use 5
Value for Money
Value for Money 5
Customer Support
Customer Support 5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
100%
View All Zendesk Talk Reviews

Awards

Five9 and Zendesk Talk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.

Five9 Award
Five9 Award

User Reviews

Based on all the user reviews and ratings received by Five9 and Zendesk Talk in Call Center Software category, we've provided an average user rating for each software below. Five9 has 1 review while Zendesk Talk has 1 review

Pros

Convenience.

Posted by - Allison Papasin

Cons

Heavy usage of data

Posted by - Allison Papasin

View All Five9 Reviews

Pros

The text Chrome integration does not contain any grammatical errors.

Posted by - Abhijeet

Cons

The text you provided is: None. There are no grammatical errors in this text.

Posted by - Abhijeet

View All Zendesk Talk Reviews

Specifications

Check out the specifications of Five9 and Zendesk Talk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Video

To gain a better understanding of how these Five9 and Zendesk Talk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Five9 and Zendesk Talk and learn how they operate. Explore the company name, its location, and more!

Company Name

Five9

Company Name

Zendesk

Headquarter

San Francisco

FAQs

Which is the better option between Five9 and Zendesk Talk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk Talk has an advantage over Five9.

For what other purposes can Five9 and Zendesk Talk be used?

Apart from being a Call Center software, Five9 can be used as a call recording software, crm software, customer engagement software and auto dialer software, while Zendesk Talk can be utilized as a hosted ivr solutions, cloud ivr solutions and ai call center software.

What are the key features of Five9 and Zendesk Talk?

Key features of Five9 include automatic call distribution (acd), interactive voice response (ivr), predictive dialer, omnichannel routing, crm integration, call recording, while Zendesk Talk offers features, such as call routing, ivr (interactive voice response), call recording, real time dashboard.

Do Five9 and Zendesk Talk offer a free trial?

Yes, Five9 and Zendesk Talk provide a free trial to its users.

Five9 and Zendesk Talk cater to which types of businesses?

Five9 and Zendesk Talk both cater to Startups, SMBs & Enterprises.

Five9

Free Demo
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