In search of the ideal Call Center Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Five9 versus Zendesk Talk. To get better insight, here’s how users have rated these products. Five9 is rated 5.0 while Zendesk Talk is rated 5.0.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Call Center SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Five9 vs Zendesk Talk with the following detailed pricing plan info. Five9 has not provided information about its pricing. On the other hand, Zendesk Talk comes in 5 packages: Lite, Team, Professional, Enterprise, Partner Edition.
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Five9 and Zendesk Talk based on their key features and functionalities to pick the right one for your business.
- Call Scripting
- Real Time Reporting And Analytics
- Workforce Management
- Contact Management
- Speech Recognition
- Quality Management
- Lead Management
- Agent Desktop Tools
- Call Monitoring
- Ftc Compliance
- Customer Surveys
- Lead Capture
- Skill Based Routing
- Predictive Dialer
- Call Recording
- Call Scripting
- Real Time Reporting And Analytics
- Workforce Management
- Contact Management
- Speech Recognition
- Quality Management
- Lead Management
- Agent Desktop Tools
- Call Monitoring
- Ftc Compliance
- Customer Surveys
- Lead Capture
- Skill Based Routing
- Predictive Dialer
- Call Recording
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Five9 and Zendesk Talk for better insights.
Awards
Five9 and Zendesk Talk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.


User Reviews
Based on all the user reviews and ratings received by Five9 and Zendesk Talk in Call Center Software category, we've provided an average user rating for each software below. Five9 has 1 review while Zendesk Talk has 1 review
Pros
Convenience.
Posted by - Allison Papasin
Cons
Heavy usage of data
Posted by - Allison Papasin
Pros
The text Chrome integration does not contain any grammatical errors.
Posted by - Abhijeet
Cons
The text you provided is: None. There are no grammatical errors in this text.
Posted by - Abhijeet
Specifications
Check out the specifications of Five9 and Zendesk Talk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Five9 and Zendesk Talk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Five9 and Zendesk Talk and learn how they operate. Explore the company name, its location, and more!
Five9
Zendesk
San Francisco
Alternatives
FAQs
Which is the better option between Five9 and Zendesk Talk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Zendesk Talk has an advantage over Five9.
For what other purposes can Five9 and Zendesk Talk be used?
Apart from being a Call Center software, Five9 can be used as a call recording software, crm software, customer engagement software and auto dialer software, while Zendesk Talk can be utilized as a hosted ivr solutions, cloud ivr solutions and ai call center software.
What are the key features of Five9 and Zendesk Talk?
Key features of Five9 include automatic call distribution (acd), interactive voice response (ivr), predictive dialer, omnichannel routing, crm integration, call recording, while Zendesk Talk offers features, such as call routing, ivr (interactive voice response), call recording, real time dashboard.
Do Five9 and Zendesk Talk offer a free trial?
Yes, Five9 and Zendesk Talk provide a free trial to its users.
Five9 and Zendesk Talk cater to which types of businesses?
Five9 and Zendesk Talk both cater to Startups, SMBs & Enterprises.
Five9