Identifying the ideal Call Center Software to suit your specific requirements can be challenging. Freshdesk Contact Center (formerly Freshcaller) is headquartered at Array , while Dialpad is headquartered at San Francisco. Choosing software like Freshdesk Contact Center (formerly Freshcaller) or Dialpad requires thorough contemplation and comparing key factors. The question remains - Freshdesk Contact Center (formerly Freshcaller) vs. Dialpad - which is the superior option? Check out the in-depth comparison now!
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk Contact Center (formerly Freshcaller) and Dialpad for better insights.
Awards
Freshdesk Contact Center (formerly Freshcaller) and Dialpad have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk Contact Center (formerly Freshcaller) and Dialpad. You can purchase Freshdesk Contact Center (formerly Freshcaller) with 21 Days payment plans. Whereas, Dialpad provides User/Month payment plans. Freshdesk Contact Center (formerly Freshcaller) provides a free trial whereas, Dialpad does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Monthly
Features
Compare between Freshdesk Contact Center (formerly Freshcaller) and Dialpad based on their key features and functionalities to pick the right one for your business.
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
Call Center
Contact Management
Call Routing
Call Recording
Real Time Reporting
Conferencing
Call Center Management
Call Monitoring
Inbound Reporting
IVR / Voice Recognition
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
User Ratings
Based on all the user reviews and ratings received by Freshdesk Contact Center (formerly Freshcaller) and Dialpad in Call Center Software category, we've provided an average user rating for each software below. Freshdesk Contact Center (formerly Freshcaller) has received no reviews while Dialpad has not received any reviews. Be the first one to write Dialpad review
No reviews yet. Be the first to review
Write a reviewNo reviews yet. Be the first to review
Write a reviewSanjog Dhanvijay
Communication Made Easy with CallHippo
Pros
CallHippo seamlessly integrates with various business tools and CRM systems.
Cons
To be honest, my experience with CallHippo has been mostly positive, and we haven't encountered any significant drawbacks.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center Software. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. Dialpad is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Plans and Pricing
Compare pricing of Freshdesk Contact Center (formerly Freshcaller) vs Dialpad with the following detailed pricing plan info. Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest. On the other hand, Dialpad comes in 2 packages: Standard, Pro.
Sprout
USD 0
21 Days
Buy Local/Toll-free numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Blossom
USD 15
Agent/Month (Billed Annually)
Everything in Sprout and
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
Garden
USD 29
Agent/Month (Billed Annually)
Everything in Blossom and
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Estate
USD 45
Agent/Month (Billed Annually)
Everything in Garden and
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Forest
USD 69
Agent/Month (Billed Annually)
Everything in Estate and
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech-enabled IVR
Smart Answer Voicebot
Standard
USD 20
User/Month
Unlimited Calling in US & Canada
Unlimited SMS, MMS, and Group Texting in US & Canada
Unlimited Conferencing with up to 10 Participants
International Calling & SMS
HD Video Calling
Single Sign-On (SSO)
All Softphones Included
Polycom & Obihai Phones Supported
Free Company Main Line & Virtual Receptionist
Dialpad Everywhere
Voice AI
Analytics
Voicemail Transcription
FAQ and Email Support
Chat
Pro
USD 30
User/Month
All Feature in Standard
Call Center (Add On)
International Offices in 40+ Countries
Department Auto Recording
Enterprise SLA
Admin APIs
Bronze
USD 20
User/Month
Everything in Basic +
Free Number
Forward-to-device
SMS
Voicemail
Teams
SDAP : Patent Pending Technology
Soft Phone
Stand-Alone Dialer
Smart Dashboard
iOS and Android App
Call-Hold with Custom Music
Call Anywhere in the World
Call From any Number
Auto Switch
Call Forward ID
Voicemail Transcription
Voicemail Custom Greeting
Contact Management
Click-to-Call Chrome Extension
Chrome & App Notification
Last Called By
Media Matrics
Number Porting
Blacklist
Smart Switch
Unlimited Concurrent Calls
Ring All Devices
Set Default Number
Business Hours
Email notification for SMS and Voicemail
Global Connect
Country Blocking
User Rights
Call Logs
Data Records: 6 months
Pipedrive
Zoho
Intercom
Zendesk
Freshdesk
HubSpot
Slack
90+ business tools app and integrations
Knowledge Base
24/7 Chat Support
Email Support
Phone Support
Help center access
Silver
USD 30
User/Month
Everything in Bronze +
Unlimited Incoming Calls
Call Recording
IVR
Live Call
Call Queuing
User Working Hours
Call Reminder
After Call Work
Internal Team Calling
Call Cascading
Holiday Routing
Call Scribe
Feedback for Calls
Intelligent Reports/Analytics
Gamification
Per Min Call expense limit
Blacklist
3-Digit Editable Extension
Working Hours per User
After Call Work
Internal Team calling
On Call Notes
Customised Welcome Message
Multi-lingual IVR
Intelligent Reports/Analytics
Dynamic Number Insertion
Rest API
Data Records: Life Time
Platinum
USD 35
User/Month
Everything in Silver +
Power Dialer
Call Transfer
3 Way Calling
Call Barging
Route to External Number
Custom Caller ID
Forward to Multiple Device
Volume Discounts
Pause-Resume Recording
Call Whisper
Forward to Multiple device
Warm and Blind Transfer
Route to External Number
Conference calls (3 way calling)
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk Contact Center (formerly Freshcaller) with Dialpad. Freshdesk Contact Center (formerly Freshcaller) offers Email, Phone and Training to its customers, while Dialpad provides Email, Phone, Live Support, Training and Tickets.
phone
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Freshdesk Contact Center (formerly Freshcaller) and Dialpad are supported in the following languages.
English
English
Japanese
English
Typical Customer
The target customer base of Freshdesk Contact Center (formerly Freshcaller) vs Dialpad is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Startups
SMEs
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Freshdesk Contact Center (formerly Freshcaller) and Dialpad work, you can check out the videos below. Browse through the videos and make the right choice.
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