Finding the right Call Center solution that fits your unique needs is a difficult task. Implementing a software like Freshdesk Contact Center (formerly Freshcaller) or KrispCall requires a great deal of contemplation along with a comparison of crucial factors. You must be wondering - Freshdesk Contact Center (formerly Freshcaller) vs KrispCall, which one is better? We've used languages supported, screenshots, user ratings, features, plans and pricing, integration, customer support, videos and other such parameters in this comparison report. Furthermore, to expand your software research beyond these two solutions, Freshdesk Contact Center (formerly Freshcaller) vs KrispCall, we've added one more software - Ooma to help you make an educated decision.
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Awards
Freshdesk Contact Center (formerly Freshcaller) and KrispCall have been awarded the following awards by SoftwareSuggest. These awards have been given on the basis of the overall performance of these software in Call Center Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk Contact Center (formerly Freshcaller) and KrispCall. You can purchase Freshdesk Contact Center (formerly Freshcaller) with 21 Days payment plan. Information related to the payment plans of KrispCall is unavailable. Freshdesk Contact Center (formerly Freshcaller) provides a free trial whereas, KrispCall does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Free Trial
Monthly
Features
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
CRM integration
Multiuser Login & Role-based access control
SMS
Survey Management
Banquet and conference Management
Mobile App
Lead Management
Contact Management
IVR and Dial Groups
Call Routing
Call Routing
Call Management
Call Monitoring
Call Logging
Virtual Call Center
Mobile Access
Call List Management
Virtual Extensions
Employee Directory
User Ratings
Based on all the user reviews and ratings received by Freshdesk Contact Center (formerly Freshcaller) and KrispCall in Call Center software category, we’ve provided an average user rating for each software below. Freshdesk Contact Center (formerly Freshcaller) has received no reviews while KrispCall has received 2 reviews. Be the first one to write Freshdesk Contact Center (formerly Freshcaller) review.
No reviews yet. Be the first to review
Write a reviewMagnus Harley
Krispcall is by far the best service I have ever used.
Pros
user friendly powerful
Cons
none
saipureddy chandrasekhar
Ooma office is an incredible VOIP Answer for a SMB
Pros
Ooma Office phone framework is not difficult to utilize, carries out well with our web, has generally important adornments for our ongoing telephone equipment (didn't have to redesign), and is exceptionally practical. The application for my telephone makes it exceptionally simple to settle on and get decisions when I'm out of the workplace with our old landline number. It was simple to transfer our previous local phone number.
Cons
a few details: 1) informing or the evacuation of old messages, would like the capacity to recover messages or at any rate, permit me to uphold them prior to eliminating them; 2) While we are on the subject of text messaging, I absolutely require the capability to send pictures via text.
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Call Center software. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms. KrispCall is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Windows
Linux
Macintosh
Android
IOS
Plans and Pricing
Compare pricing of Freshdesk Contact Center (formerly Freshcaller) vs KrispCall with the following detailed pricing plan info. Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest. On the other hand, KrispCall comes in 2 packages: Essential, Standard.
Sprout
USD 0
21 Days
Buy Local/Toll-free numbers
Inbound Caller ID
Desktop Notifications
Call Notes
Custom Greetings
Call Metrics
Blossom
USD 15
Agent/Month (Billed Annually)
Everything in Sprout and
Number Porting
Basic Call Queues
Wait Queues
Voicemail
Warm Transfer
Call Recording
Pre-built Reports
Garden
USD 29
Agent/Month (Billed Annually)
Everything in Blossom and
IVR (Phone Trees)
Call Monitoring
Advanced Call Queues
Custom Reports
Call Conferencing
Bring Your Own Carrier
SIP Connections
Estate
USD 45
Agent/Month (Billed Annually)
Everything in Garden and
Holiday Routing
Advanced Call Metrics
Call Barging
Call Center Agent Statuses
Call Recording Opt-out
Agent Availability Report
Queue Callback (Virtual Hold)
Forest
USD 69
Agent/Month (Billed Annually)
Everything in Estate and
Omnichannel Routing
Abandoned Call Metrics
Service Level Monitoring
Speech-enabled IVR
Smart Answer Voicebot
Essential
USD 15
Monthly/User
User Limit: 5
Callbox
Global Phone Numbers
Number Porting
Multiple Agents
Number Sharing
Call Monitoring
Recording Playback Fast Forward
Call Filters
SMS Filters
Call History
Click to Call Button/Widget
Voicemail
Voicemail Filter
Bulk Contact Import
Light Weight CRM
Call Forwarding
Answer Calls in Browser
Greeting Voice Messages
Standard
USD 40
Monthly/User
User Limit: Unlimited
All feature of Essentials
Call Transfer
Phone Tree (IVR)
Integrations
API and Webhook access
Advance Reports
Basic
USD 199
Per Month
Unlimited calling in U.S., Canada, Mexico and Puerto Rico
Low international rates
FREE number transfer
Business modes for open and closed hours
Easy installation
Customer Support
The quality and timeliness of support are an important parameter while comparing Freshdesk Contact Center (formerly Freshcaller) with KrispCall. Freshdesk Contact Center (formerly Freshcaller) offers phone, email, training as support to its customers while KrispCall provides email, live support.
Phone
Training
Live support
Phone
Live support
Tickets
Training
Languages Supported
Freshdesk Contact Center (formerly Freshcaller) and KrispCall are supported in the following languages.
English
English
English
Typical Customer
The target customer base of Freshdesk Contact Center (formerly Freshcaller) vs KrispCall is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMEs
Enterprises
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
Enterprises
SMEs
Video
In the next section, we have included videos to help you get a better idea of each software. Go through these short videos to understand Freshdesk Contact Center (formerly Freshcaller) and KrispCall a bit better.
(Not Provided by Vendor)
