As one of the most essential tools in the current market, Call Center Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk Contact Center (formerly Freshcaller) and KrispCall. For a better product experience, Freshdesk Contact Center (formerly Freshcaller) offers customer support on Email, Phone and Training and KrispCall offers customer support on Email, Phone, Live Support, Training and Tickets.
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Compare pricing of Freshdesk Contact Center (formerly Freshcaller) vs KrispCall with the following detailed pricing plan info. Freshdesk Contact Center (formerly Freshcaller) comes in 5 packages: Sprout, Blossom, Garden, Estate, Forest. On the other hand, KrispCall comes in 2 packages: Essential, Essential.
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk Contact Center (formerly Freshcaller) and KrispCall for better insights.
Freshdesk Contact Center (formerly Freshcaller) and KrispCall have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Call Center Software category.
Below is the comparison of the starting price and payment method of Freshdesk Contact Center (formerly Freshcaller) and KrispCall. You can purchase Freshdesk Contact Center (formerly Freshcaller) with 21 Days payment plans. Whereas, KrispCall provides User/Month payment plans. Freshdesk Contact Center (formerly Freshcaller) provides a free trial whereas, KrispCall does not provide a free trial.
Free Trial
Monthly
Yearly
Monthly
Yearly
Free Trial
Monthly
Compare between Freshdesk Contact Center (formerly Freshcaller) and KrispCall based on their key features and functionalities to pick the right one for your business.
Call Center
IVR and Dial Groups
Call Routing
Call Recording
Call Logs
Call Management
Real Time Monitoring
Workflow Management
Key Performance Indicators
Conferencing
CRM integration
Multiuser Login & Role-based access control
SMS
Survey Management
Call Center
Opportunity Management
Contractor Management
Mobile App
Lead Management
Contact Management
CRM integration
Multiuser Login & Role-based access control
Contact Management
IVR and Dial Groups
Call Routing
Internal Call Transfer
Customisable Welcome Greeting
Call Recording
Call Logs
Multiple Simultaneous Calls
Compare how Freshdesk Contact Center (formerly Freshcaller) stacks up against KrispCall in terms of ratings and user experience. Select the Call Center software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Freshdesk Contact Center (formerly Freshcaller) and KrispCall in Call Center Software category, we've provided an average user rating for each software below. Freshdesk Contact Center (formerly Freshcaller) has received no reviews while KrispCall has 5 reviews
No reviews yet. Be the first to review
Write a reviewKrispcall has made a significant difference for my business.
Pros
The most impressive about Krispcall is their unified dashboard. Also, their customer support team is very polite and responsive.
Cons
Having a bulk SMS scheduling feature would have been incredibly helpful. It would streamline communication efforts and allow for better organization and timing of messages.
Ease to access and call quality is awesome
Pros
CallHippo is very user friendly and provides very good quality connectivity.
Cons
CallHippo Only needs to work on Dialer graphics and User Interface for better experience.
Deployment is a crucial factor to consider while buying Call Center Software. Freshdesk Contact Center (formerly Freshcaller) is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms. KrispCall is available on Web App desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Web App
IOS
Android
Web App
IOS
Android
The quality and timeliness of support are important parameters when comparing Freshdesk Contact Center (formerly Freshcaller) with KrispCall. Freshdesk Contact Center (formerly Freshcaller) offers Email, Phone and Training to its customers, while KrispCall provides Email, Phone, Live Support, Training and Tickets.
phone
training
phone
live support
tickets
training
phone
live support
tickets
training
Freshdesk Contact Center (formerly Freshcaller) and KrispCall are supported in the following languages.
English
English
English
The target customer base of Freshdesk Contact Center (formerly Freshcaller) vs KrispCall is mentioned below. Check which software fits your business requirements perfectly.
Startups
SMBs
Enterprises
Freelancer
Startups
SMBs
Agencies
Enterprises
Startups
SMBs
Agencies
Enterprises
Find out which tools Freshdesk Contact Center (formerly Freshcaller) and KrispCall integrate with and make the right choice. Get the Call Center software that connects with your preferred apps for best results!
Freshdesk
Freshsales
Hubspot
Zapier
pipedrive
(Not Provided by Vendor)
To gain a better understanding of how these Freshdesk Contact Center (formerly Freshcaller) and KrispCall work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Freshdesk Contact Center (formerly Freshcaller) and KrispCall and learn how they operate. Explore the company name, its location, and more!
Freshworks
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