In search of the ideal Live Chat Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshchat versus Intercom. To get better insight, here’s how users have rated these products. Freshchat is rated 5.0 while Intercom is rated 4.5.
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List of All Live Chat Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshchat vs Intercom with the following detailed pricing plan info. Freshchat comes in 4 packages: Sprout, Growth, Pro, Enterprise. On the other hand, Intercom has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshchat and Intercom based on their key features and functionalities to pick the right one for your business.
- Co Browsing
- Mobile Sdk
- File Sharing
- Canned Responses
- Proactive Invitations
- Visitor Targeting
- Chat Routing
- Real Time Chat
- Real Time Monitoring
- Visitor Tracking
- Agent Scheduling
- Social Media Integration
- Chat History
- Ai Powered Chatbots
- Multilingual Support
- Co Browsing
- Mobile Sdk
- File Sharing
- Canned Responses
- Proactive Invitations
- Visitor Targeting
- Chat Routing
- Real Time Chat
- Real Time Monitoring
- Visitor Tracking
- Agent Scheduling
- Social Media Integration
- Chat History
- Ai Powered Chatbots
- Multilingual Support
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshchat and Intercom for better insights.
Awards
Freshchat and Intercom have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Live Chat Software category.
User Reviews
Based on all the user reviews and ratings received by Freshchat and Intercom in Live Chat Software category, we've provided an average user rating for each software below. Freshchat has 2 reviews while Intercom has 6 reviews
Pros
The most impressive aspect of Freshchat is its AI-powered chatbots, which provide instant, efficient customer service around the clock. These bots, combined with real-time messaging, offer personalized customer interactions at scale.
Posted by - Ebrahim Hossain
Pros
Easy to use, take a tour feature
Posted by - Shubham
Cons
While Freshchat offers a broad array of features, its user interface can sometimes feel cluttered, making navigation and finding specific functionalities challenging for new users.
Posted by - Ebrahim Hossain
Cons
The agent cannot close the chat.
Posted by - Shubham
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Write a ReviewSpecifications
Check out the specifications of Freshchat and Intercom. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshchat and Intercom work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshchat and Intercom and learn how they operate. Explore the company name, its location, and more!
Freshworks
Chennai
Intercom
San Francisco
Alternatives
FAQs
Do Freshchat and Intercom offer a free trial?
Yes, Freshchat and Intercom provide a free trial to its users.
What level of customer support can I expect from Freshchat and Intercom?
Freshchat provides customer support over various channels including phone, email, live support and training, and Intercom provides customer support over email, live support and more.
Which mobile platforms do Freshchat and Intercom support?
Freshchat and Intercom both support Android and IOS.
For what other purposes can Freshchat and Intercom be used?
Apart from being a Live Chat software, Freshchat can be used as a customer engagement software, whatsapp marketing software, chatbot software and cobrowsing software, while Intercom can be utilized as a bulk sms software, help desk software and customer feedback software.
Which is the better option between Freshchat and Intercom?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Intercom has an advantage over Freshchat.
Freshchat
