Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and Connex One. The critical question remains: Freshdesk versus Connex One - which is better? Freshdesk offers robust features such as Email Integration, Customer DataBase and Online Activation while Connex One has features like Email Integration, Self Service Portal and Customizable Branding.
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Plans and Pricing
Compare pricing of Freshdesk vs Connex One with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Connex One has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Connex One for better insights.
Awards
Freshdesk and Connex One have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and Connex One. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of Connex One is unavailable.
Monthly
Yearly
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Freshdesk and Connex One based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Email Integration
Self Service Portal
Customizable Branding
Automated Routing
Service Level Agreement (SLA) Management
Network Monitoring
Interaction Tracking
Multi-Channel Communication
Document Storage
Knowledge Base Management
Document Storage
Surveys & Feedback
Multi Channel Management
Dashboard
Knowledge Base
Third Party Integration
Live Chat
Customer Experience Management
Real Time Chat
Group Messaging
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Overall Ratings
Compare how Freshdesk stacks up against Connex One in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Connex One in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 24 reviews while Connex One has not received any reviews. Be the first one to write Connex One review
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
No reviews yet. Be the first to review
Write a reviewWonderful App
Pros
ubiAttendance app offline attendance punching feature most impressive feature.
Cons
No I will not found any less feature in ubiAttendance app every feature are good
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Connex One is available on Web App, Windows desktop platforms.
Windows
MacOs
IOS
Android
Web App
Windows
Web App
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with Connex One. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Connex One provides Email.
phone
live support
tickets
training
phone
live support
tickets
Languages Supported
Freshdesk and Connex One are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
English
Typical Customer
The target customer base of Freshdesk vs Connex One is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Agencies
Enterprises
Startups
SMEs
Agencies
Enterprises
Video
To gain a better understanding of how these Freshdesk and Connex One work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Connex One and learn how they operate. Explore the company name, its location, and more!
Connex One
More Comparisons
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