Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and Connex One. The critical question remains: Freshdesk versus Connex One - which is better? Freshdesk offers robust features such as email management, surveys & feedback and collaboration while Connex One has features like multi channel support, email integration and mobile app.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Connex One with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Connex One has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Connex One based on their key features and functionalities to pick the right one for your business.
- Email Management
- Surveys & Feedback
- Collaboration
- Email To Ticket Conversion
- Automations
- Service Level Agreements (slas)
- Mobile App
- Social Media Integration
- Agent Collision Detection
- Customizable Dashboard
- Multi Channel Support
- Custom Roles
- Ticketing Management
- Email Integration
- Billing & Invoicing
- Email Management
- Surveys & Feedback
- Collaboration
- Email To Ticket Conversion
- Automations
- Service Level Agreements (slas)
- Mobile App
- Social Media Integration
- Agent Collision Detection
- Customizable Dashboard
- Multi Channel Support
- Custom Roles
- Ticketing Management
- Email Integration
- Billing & Invoicing
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Connex One for better insights.
Awards
Freshdesk and Connex One have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Connex One in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Connex One has not received any reviews. Be the first one to write Connex One review
Pros
Easy-to-use features.
Posted by - Rohit Ranjan
Pros
I liked the developer support and API documentation for customization and implementation in a private service.
Posted by - Jemin
Cons
Integration of Artificial Intelligence.
Posted by - Deepak Mehta
Cons
User details interface can be more improved.
Posted by - Ankit singh
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and Connex One. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Connex One. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Connex One work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Connex One and learn how they operate. Explore the company name, its location, and more!
Connex One
Alternatives
FAQs
What level of customer support can I expect from Freshdesk and Connex One?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Connex One provides customer support over email and more.
Freshdesk and Connex One cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Connex One is suitable for Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Freshdesk and Connex One?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Connex One offers features, such as ticket management, automated workflows, multi channel support, knowledge base.
Do Freshdesk and Connex One offer a free trial?
Freshdesk provides a free trial, while Connex One doesn’t offer free trial.
Freshdesk
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