As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and Desk365. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and Desk365 offers customer support on Email and Phone.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Freshdesk vs Desk365 with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Desk365 comes in 1 packages: Pro Plan.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Desk365 based on their key features and functionalities to pick the right one for your business.
- Alerts/escalation
- Agent Collision Detection
- Email Integration
- Knowledge Base
- Self Service Portal
- Scenario Automation
- Canned Responses
- Customer Database
- Ticketing Management
- Customizable Dashboard
- Email To Ticket Conversion
- Surveys & Feedback
- Multi Channel Support
- Custom Ticket Fields
- Customizable Reports
- Alerts/escalation
- Agent Collision Detection
- Email Integration
- Knowledge Base
- Self Service Portal
- Scenario Automation
- Canned Responses
- Customer Database
- Ticketing Management
- Customizable Dashboard
- Email To Ticket Conversion
- Surveys & Feedback
- Multi Channel Support
- Custom Ticket Fields
- Customizable Reports
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Desk365 for better insights.
Awards
Freshdesk and Desk365 have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Desk365 in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Desk365 has not received any reviews. Be the first one to write Desk365 review
Pros
Its user-friendly interface.
Posted by - Alex Lesko
Pros
Ease of use of the ticketing system, easy integration with Facebook, can track SLA well.
Posted by - Lin Lae
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
Cons
I have not known any product to be useless on this platform. You should try to make your team more cooperative.
Posted by - Iqra Khadim
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and Desk365. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and Desk365 work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Desk365 and learn how they operate. Explore the company name, its location, and more!
Desk365
California
Alternatives
FAQs
Freshdesk and Desk365 cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Desk365 is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Freshdesk and Desk365?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Desk365 offers features, such as ticket management, automated workflows, knowledge base, self service portal.
What level of customer support can I expect from Freshdesk and Desk365?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Desk365 provides customer support over phone, email and more.
Do Freshdesk and Desk365 offer a free trial?
Yes, Freshdesk and Desk365 provide a free trial to its users.
Freshdesk
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