As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and Drag. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and Drag offers customer support on Email and Live Support.

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Plans and Pricing

Compare pricing of Freshdesk vs Drag with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Drag comes in 1 packages: Solo Plan.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Solo Plan
$ 5

User/Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Drag for better insights.

Awards

Freshdesk and Drag have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award

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Freshdesk Award

Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Drag. You can purchase Freshdesk with Per Month payment plans. Whereas, Drag provides User/Month payment plans. Freshdesk provides a free trial whereas, Drag does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Yearly

Features

Compare between Freshdesk and Drag based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Document Management

Email Integration

Task Management

Data Imports/Exports

Customizable Branding

File Sharing

Collaboration

Budget Management

Idea Management

Issue Management

Milestone Tracking

Project Planning

Dashboard

Automated Routing

Ticket Management

Issue Tracking

Reporting

Network Monitoring

Multi-Channel Communication

Document Storage

Real Time Chat

Read More

Asset Management

Email Integration

Help Desk

Inventory Management

Task Management

Onboarding

Real Time Monitoring

Workflow Management

Collaboration

Inventory Tracking

Issue Management

Surveys & Feedback

Dashboard

Activity Tracking

Software Inventory

Analytics

Scheduling

Knowledge Base

Escalation Management

Automated Routing

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Calendar Management

Client Portal

Routing

Event Logs

Asset Lifecycle Management

Workflow Automation

Configuration Management

Change Management

Incident Reporting

Multi-Channel Communication

Release Management

Service Catalog Management

Asset Tracking

Mobile Access

Service History Tracking

Remote Access

Approval Workflow

Completion Tracking

Whitelisting / Blacklisting

Email Distribution

Saas helpdesk software

Prioritization

Action Management

Multi-Channel Collection

Trend Analysis

Reporting/Analytics

Canned Responses

Change Planning

Knowledge Base Management

IT Asset Management

Mobile Notifications

Warranty Tracking

Pre-built Templates

GDPR Compliance

Archiving

Multi-Language

Cataloging/Categorization

Patch Management

Queue Management

Alerts / Escalation

Ticket/Issue Tracking

Barcode / Ticket Scanning

Activity Log

Release & Deployment Management

CMDB

SLA Management

Hardware Inventory

Service Reporting

Troubleshooting Reports

Scheduled Messaging

Service Catalog

SLA Monitoring

Notification Scheduling

Server Monitoring

Multi-Patch Deployments

Ticketing system

Task automation

Self-service automation

Service Automation

Ticket Automation

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Overall Ratings

Compare how Freshdesk stacks up against Drag in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

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Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Drag in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Drag has not received any reviews. Be the first one to write Drag review

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews

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Rajat Kala

Excellent Performance, Exceed Expectation.

Pros

Automation System, Time Taken For Processing Command, Easy To Understand Features.

Cons

No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements.

Read all 6 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Drag is available on Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

Windows

MacOs

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Drag. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Drag provides Email and Live Support.

phone

email

live support

tickets

training

email

live support

phone

email

live support

tickets

training

Languages Supported

Freshdesk and Drag are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

Chinese

English

French

German

Hebrew

Italian

Japanese

Portuguese

Russian

Spanish

Typical Customer

The target customer base of Freshdesk vs Drag is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

SMEs

Freelancer

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Freshdesk and Drag integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

Slack

Sage 50

SAP

SalesForce

EasyRun

Asterisk

OTRS

Ping Identity

Visual Studio

QuickBooks

SSO Connector

Jira Software - Cloud Service

TeamViewer Embedded Service

SolarWinds

Google Apps

ADFS

Skype for Business

Okta

CAS

Trello

OneLogin

Office365

Nagios

OpenAM

IP Filter

Shibboleth

Bomgar

LogMeIn Rescue

Azure

Chromebook

POwer BI Extract

Video

To gain a better understanding of how these Freshdesk and Drag work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Drag and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

DragApp

Headquarter :

London

Website :

Visit Website

Company Name :

SysAid Technologies Ltd.

Headquarter :

Tel Aviv

Website :

Visit Website

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