In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Faveo HelpDesk. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Faveo HelpDesk is rated 4.8.
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Plans and Pricing
Compare pricing of Freshdesk vs Faveo HelpDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Faveo HelpDesk comes in 3 packages: HELP DESK ENTERPRISE, SERVICE DESK ENTERPRISE, Help Desk Freelancer.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Faveo HelpDesk based on their key features and functionalities to pick the right one for your business.
- Email Integration
- Custom Ticket Fields
- Customizable Dashboard
- Time Tracking
- Alerts/escalation
- Automated Routing
- Ticketing Management
- Automations
- Self Service Portal
- Collaboration
- Knowledge Base
- Email Management
- Email To Ticket Conversion
- Custom Email Server
- Scenario Automation
- Email Integration
- Custom Ticket Fields
- Customizable Dashboard
- Time Tracking
- Alerts/escalation
- Automated Routing
- Ticketing Management
- Automations
- Self Service Portal
- Collaboration
- Knowledge Base
- Email Management
- Email To Ticket Conversion
- Custom Email Server
- Scenario Automation
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Faveo HelpDesk for better insights.
Awards
Freshdesk and Faveo HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Freshdesk and Faveo HelpDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Faveo HelpDesk has 23 reviews
Pros
Its user-friendly interface.
Posted by - Alex Lesko
Pros
The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.
Posted by - Riccardo Loli
Cons
User details interface can be more improved.
Posted by - Ankit singh
Cons
cannot integrate directly with Viber
Posted by - Lin Lae
Pros
Great support and speed.
Posted by - Jack
Pros
Easy to use and understand, the UI and customer support are fast and reliable.
Posted by - Maulen Carla
Cons
The text "None" has no grammatical errors.
Posted by - Ashutosh
Cons
Theres so much to do with the product in its entirety that we want to use everything from day one.
Posted by - Kumar T.
Specifications
Check out the specifications of Freshdesk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Faveo HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Faveo HelpDesk and learn how they operate. Explore the company name, its location, and more!
Ladybird Web Solution Pvt ltd
Bangalore
Alternatives
FAQs
What level of customer support can I expect from Freshdesk and Faveo HelpDesk?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Faveo HelpDesk provides customer support over email and more.
Freshdesk and Faveo HelpDesk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Faveo HelpDesk is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Freshdesk and Faveo HelpDesk?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Faveo HelpDesk offers features, such as ticket management, email integration, knowledge base, sla management.
Do Freshdesk and Faveo HelpDesk offer a free trial?
Yes, Freshdesk and Faveo HelpDesk provide a free trial to its users.
Which is the better option between Freshdesk and Faveo HelpDesk?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Faveo HelpDesk.
Freshdesk
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