Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Faveo HelpDesk all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Faveo HelpDesk is rated 4.8.

Plans and Pricing

Compare pricing of Freshdesk vs Faveo HelpDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Faveo HelpDesk comes in 3 packages: HELP DESK ENTERPRISE, SERVICE DESK ENTERPRISE, Help Desk Freelancer.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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HELP DESK ENTERPRISE
$ 5500

Onetime

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SERVICE DESK ENTERPRISE
$ 7000

Onetime

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Help Desk Freelancer
$ 0

Lifetime

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$ --

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Faveo HelpDesk for better insights.

Awards

Freshdesk and Faveo HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award
Freshdesk Award

Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Faveo HelpDesk. You can purchase Freshdesk with Per Month payment plans. Whereas, Faveo HelpDesk provides Onetime payment plans. Freshdesk provides a free trial whereas, Faveo HelpDesk does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Yearly

Onetime(Perpetual license)

Free Trial

Yearly

Features

Compare between Freshdesk and Faveo HelpDesk based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Asset Management

Email Integration

Customer DataBase

Self Service Portal

Billing & Invoicing

Surveys & Feedback

Alerts/Escalation

Contract Management

Incident Management

Known Issue Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Issue Tracking

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Change Management

Multi-Channel Communication

Release Management

Knowledge Base Management

IT Asset Management

Read More

Asset Management

Email Integration

Help Desk

Inventory Management

Task Management

Onboarding

Real Time Monitoring

Workflow Management

Collaboration

Inventory Tracking

Issue Management

Surveys & Feedback

Dashboard

Activity Tracking

Software Inventory

Analytics

Scheduling

Knowledge Base

Escalation Management

Automated Routing

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Calendar Management

Client Portal

Routing

Event Logs

Asset Lifecycle Management

Workflow Automation

Configuration Management

Change Management

Incident Reporting

Multi-Channel Communication

Release Management

Service Catalog Management

Asset Tracking

Mobile Access

Service History Tracking

Remote Access

Approval Workflow

Completion Tracking

Whitelisting / Blacklisting

Email Distribution

Saas helpdesk software

Prioritization

Action Management

Multi-Channel Collection

Trend Analysis

Reporting/Analytics

Canned Responses

Change Planning

Knowledge Base Management

IT Asset Management

Mobile Notifications

Warranty Tracking

Pre-built Templates

GDPR Compliance

Archiving

Multi-Language

Cataloging/Categorization

Patch Management

Queue Management

Alerts / Escalation

Ticket/Issue Tracking

Barcode / Ticket Scanning

Activity Log

Release & Deployment Management

CMDB

SLA Management

Hardware Inventory

Service Reporting

Troubleshooting Reports

Scheduled Messaging

Service Catalog

SLA Monitoring

Notification Scheduling

Server Monitoring

Multi-Patch Deployments

Ticketing system

Task automation

Self-service automation

Service Automation

Ticket Automation

Read More

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Overall Ratings

Compare how Freshdesk stacks up against Faveo HelpDesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 4.8

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 4.9

Customer support

Out of 5

Feature Feature 4.7

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 4.8

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Faveo HelpDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Faveo HelpDesk has 23 reviews

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Manisha Nayak

Ticketing softwer

Pros

We can fork multiple tickets and moniter the users that he is resolving the issues on time

Cons

Forking and assigning should be there in mobile app coz user can not be available 24*7 on systems

Read all 23 reviews
Rajat Kala

Excellent Performance, Exceed Expectation.

Pros

Automation System, Time Taken For Processing Command, Easy To Understand Features.

Cons

No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements.

Read all 6 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Faveo HelpDesk is available on Windows desktop platforms.

Windows

MacOs

IOS

Android

Windows

Windows

MacOs

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Faveo HelpDesk. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Faveo HelpDesk provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

training

Languages Supported

Freshdesk and Faveo HelpDesk are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Arabic

Chinese

Dutch

English

French

German

Italian

Norwegian

Portuguese

Russian

Spanish

Chinese

English

French

German

Hebrew

Italian

Japanese

Portuguese

Russian

Spanish

Typical Customer

The target customer base of Freshdesk vs Faveo HelpDesk is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Freelancer

Startups

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Freshdesk and Faveo HelpDesk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

Slack

Sage 50

SAP

SalesForce

EasyRun

Asterisk

OTRS

Ping Identity

Visual Studio

QuickBooks

SSO Connector

Jira Software - Cloud Service

TeamViewer Embedded Service

SolarWinds

Google Apps

ADFS

Skype for Business

Okta

CAS

Trello

OneLogin

Office365

Nagios

OpenAM

IP Filter

Shibboleth

Bomgar

LogMeIn Rescue

Azure

Chromebook

POwer BI Extract

Video

To gain a better understanding of how these Freshdesk and Faveo HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Faveo HelpDesk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Ladybird Web Solution Pvt ltd

Headquarter :

Bangalore

Website :

Visit Website

Company Name :

SysAid Technologies Ltd.

Headquarter :

Tel Aviv

Website :

Visit Website

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