In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Faveo HelpDesk. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Faveo HelpDesk is rated 4.8.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Freshdesk vs Faveo HelpDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Faveo HelpDesk comes in 3 packages: HELP DESK ENTERPRISE, SERVICE DESK ENTERPRISE, Help Desk Freelancer.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 5500
Onetime
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Freshdesk and Faveo HelpDesk based on their key features and functionalities to pick the right one for your business.

  • Email Integration
  • Custom Ticket Fields
  • Customizable Dashboard
  • Time Tracking
  • Alerts/escalation
  • Automated Routing
  • Ticketing Management
  • Automations
  • Self Service Portal
  • Collaboration
  • Knowledge Base
  • Email Management
  • Email To Ticket Conversion
  • Custom Email Server
  • Scenario Automation
View All Freshdesk Features
  • Email Integration
  • Custom Ticket Fields
  • Customizable Dashboard
  • Time Tracking
  • Alerts/escalation
  • Automated Routing
  • Ticketing Management
  • Automations
  • Self Service Portal
  • Collaboration
  • Knowledge Base
  • Email Management
  • Email To Ticket Conversion
  • Custom Email Server
  • Scenario Automation
View All Faveo HelpDesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Faveo HelpDesk for better insights.

Ratings

Compare how Freshdesk stacks up against Faveo HelpDesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews
Overall Rating (out of 5)
Overall Rating 4.8
Feature
Feature 4.8
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.8
Customer Support
Customer Support 4.9
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
98%
View All Faveo HelpDesk Reviews

Awards

Freshdesk and Faveo HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Faveo HelpDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Faveo HelpDesk has 23 reviews

Pros

Its user-friendly interface.

Posted by - Alex Lesko

Pros

The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.

Posted by - Riccardo Loli

Cons

User details interface can be more improved.

Posted by - Ankit singh

Cons

cannot integrate directly with Viber

Posted by - Lin Lae

View All Freshdesk Reviews

Pros

Great support and speed.

Posted by - Jack

Pros

Easy to use and understand, the UI and customer support are fast and reliable.

Posted by - Maulen Carla

Cons

The text "None" has no grammatical errors.

Posted by - Ashutosh

Cons

Theres so much to do with the product in its entirety that we want to use everything from day one.

Posted by - Kumar T.

View All Faveo HelpDesk Reviews

Specifications

Check out the specifications of Freshdesk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Freshdesk and Faveo HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Freshdesk and Faveo HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Faveo HelpDesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Freshworks

Headquarter

Chennai

Website
Visit Website
Company Name

Ladybird Web Solution Pvt ltd

Headquarter

Bangalore

FAQs

What level of customer support can I expect from Freshdesk and Faveo HelpDesk?

Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Faveo HelpDesk provides customer support over email and more.

Freshdesk and Faveo HelpDesk cater to which types of businesses?

Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Faveo HelpDesk is suitable for Freelancer, Startups, SMBs, Mid-Market & Enterprises.

What are the key features of Freshdesk and Faveo HelpDesk?

Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Faveo HelpDesk offers features, such as ticket management, email integration, knowledge base, sla management.

Do Freshdesk and Faveo HelpDesk offer a free trial?

Yes, Freshdesk and Faveo HelpDesk provide a free trial to its users.

Which is the better option between Freshdesk and Faveo HelpDesk?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Faveo HelpDesk.

Freshdesk

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