As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and FreeScout. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and FreeScout offers customer support on Email and Tickets.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs FreeScout with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, FreeScout comes in 1 packages: Free.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and FreeScout based on their key features and functionalities to pick the right one for your business.
- Alerts/escalation
- Collaboration
- Email Management
- Agent Collision Detection
- Automations
- Online Activation
- Custom Email Server
- Knowledge Base
- Time Tracking
- Ticketing Management
- Canned Responses
- Email To Ticket Conversion
- Social Media Integration
- Self Service Portal
- Custom Ticket Fields
- Alerts/escalation
- Collaboration
- Email Management
- Agent Collision Detection
- Automations
- Online Activation
- Custom Email Server
- Knowledge Base
- Time Tracking
- Ticketing Management
- Canned Responses
- Email To Ticket Conversion
- Social Media Integration
- Self Service Portal
- Custom Ticket Fields
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and FreeScout for better insights.
Awards
Freshdesk and FreeScout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and FreeScout in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while FreeScout has not received any reviews. Be the first one to write FreeScout review
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Pros
Ease of use, easy ticket searching, splitting & merging features of a ticket, rule automation.
Posted by - Anand
Cons
Theres nothing I dont like about Freshdesk. The only thing that could be improved is if the analytics were more customizable; currently, theyre not robust enough to meet our needs for advanced reporting.
Posted by - Riccardo Loli
Cons
Auto-refresh the page after submitting the response.
Posted by - Rohit Ranjan
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and FreeScout. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and FreeScout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and FreeScout and learn how they operate. Explore the company name, its location, and more!
FreeScout
Alternatives
FAQs
Freshdesk and FreeScout cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas FreeScout is suitable for Freelancer, Startups, SMBs, Mid-Market, Enterprises & .
Which mobile platforms do Freshdesk and FreeScout support?
Freshdesk supports Android and IOS, while FreeScout supports Android.
What are the key features of Freshdesk and FreeScout?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while FreeScout offers features, such as email integration, ticket management, custom fields, automated workflows.
What level of customer support can I expect from Freshdesk and FreeScout?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and FreeScout provides customer support over email, tickets and more.
Do Freshdesk and FreeScout offer a free trial?
Yes, Freshdesk and FreeScout provide a free trial to its users.
Freshdesk
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