In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Front. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Front is rated 5.0.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Front with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Front comes in 3 packages: Growth, Scale, Premier.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Front based on their key features and functionalities to pick the right one for your business.
- Email Integration
- Automated Routing
- Live Chat System
- Custom Email Server
- Email To Ticket Conversion
- Alerts/escalation
- Custom Roles
- Customer Feedback
- Email Management
- Online Activation
- Billing & Invoicing
- Customizable Dashboard
- Collaboration
- Mobile App
- Knowledge Base
- Email Integration
- Automated Routing
- Live Chat System
- Custom Email Server
- Email To Ticket Conversion
- Alerts/escalation
- Custom Roles
- Customer Feedback
- Email Management
- Online Activation
- Billing & Invoicing
- Customizable Dashboard
- Collaboration
- Mobile App
- Knowledge Base
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Front for better insights.
Awards
Freshdesk and Front have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Front in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Front has 1 review
Pros
The built-in automation features, such as scheduled responses and automatic ticket routing, have saved us a lot of time. The online chat and user ticket management are fantastic, as I can attest.
Posted by - Riccardo Loli
Cons
Theres nothing I dont like about Freshdesk. The only thing that could be improved is if the analytics were more customizable; currently, theyre not robust enough to meet our needs for advanced reporting.
Posted by - Riccardo Loli
Pros
Here, the overview dashboard provides understanding, knowledge, and user confirmation details.
Posted by - SAGAR MISAL 1
Cons
here i wish there will be more message template that help to user for good conversation.
Posted by - SAGAR MISAL 1
Specifications
Check out the specifications of Freshdesk and Front. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Front. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Front work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Front and learn how they operate. Explore the company name, its location, and more!
FrontApp, Inc.
San Francisco
Alternatives
FAQs
Which is the better option between Freshdesk and Front?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over Front.
What level of customer support can I expect from Freshdesk and Front?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Front provides customer support over phone, email, live support and more.
Freshdesk and Front cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Front is suitable for Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Freshdesk and Front?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Front offers features, such as shared inboxes, team collaboration, automated workflows, analytics and reporting.
For what other purposes can Freshdesk and Front be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Front can be utilized as a crm software, ticketing management software and customer experience management software.
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