As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and Front App. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and Front App offers customer support on Email.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Freshdesk vs Front App with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Front App has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Freshdesk and Front App based on their key features and functionalities to pick the right one for your business.

  • Surveys & Feedback
  • Automations
  • Email To Ticket Conversion
  • Ticketing Management
  • Email Integration
  • Multi Channel Support
  • Customizable Reports
  • Email Management
  • Mobile App
  • Collaboration
  • Social Media Integration
  • Live Chat System
  • Alerts/escalation
  • Custom Ticket Fields
  • Customizable Dashboard
View All Freshdesk Features
  • Surveys & Feedback
  • Automations
  • Email To Ticket Conversion
  • Ticketing Management
  • Email Integration
  • Multi Channel Support
  • Customizable Reports
  • Email Management
  • Mobile App
  • Collaboration
  • Social Media Integration
  • Live Chat System
  • Alerts/escalation
  • Custom Ticket Fields
  • Customizable Dashboard
View All Front App Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Front App for better insights.

Ratings

Compare how Freshdesk stacks up against Front App in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews

Awards

Freshdesk and Front App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Front App in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Front App has not received any reviews. Be the first one to write Front App review

Pros

We can assign tickets to ourselves and others, reply to tickets, and resolve tickets.

Posted by - Sanchayeeta

Pros

Certainly! Please provide the text youd like me to review.

Posted by - Nitesh

Cons

Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.

Posted by - Jemin

Cons

Integration of Artificial Intelligence.

Posted by - Deepak Mehta

View All Freshdesk Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Freshdesk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Freshdesk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Freshdesk and Front App work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Front App and learn how they operate. Explore the company name, its location, and more!

Company Name

Freshworks

Headquarter

Chennai

Website
Visit Website
Company Name

Front

Headquarter

Sheffield

FAQs

What level of customer support can I expect from Freshdesk and Front App?

Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Front App provides customer support over email and more.

Which mobile platforms do Freshdesk and Front App support?

Freshdesk and Front App both support Android and IOS.

Freshdesk and Front App cater to which types of businesses?

Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Front App is suitable for Startups, SMBs, Mid-Market & Enterprises.

Do Freshdesk and Front App offer a free trial?

Freshdesk provides a free trial, while Front App doesn’t offer free trial.

For what other purposes can Freshdesk and Front App be used?

Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Front App can be utilized as a email collaboration tools and email management software.

Freshdesk

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