As one of the most essential tools in the current market, Help Desk Software solutions are in high demand. To assist you in selecting the optimal software, we've conducted a side-by-side comparison of Freshdesk and Front App. For a better product experience, Freshdesk offers customer support on Email, Phone, Live Support, Training and Tickets and Front App offers customer support on Email.
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Front App with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Front App has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Front App based on their key features and functionalities to pick the right one for your business.
- Surveys & Feedback
- Automations
- Email To Ticket Conversion
- Ticketing Management
- Email Integration
- Multi Channel Support
- Customizable Reports
- Email Management
- Mobile App
- Collaboration
- Social Media Integration
- Live Chat System
- Alerts/escalation
- Custom Ticket Fields
- Customizable Dashboard
- Surveys & Feedback
- Automations
- Email To Ticket Conversion
- Ticketing Management
- Email Integration
- Multi Channel Support
- Customizable Reports
- Email Management
- Mobile App
- Collaboration
- Social Media Integration
- Live Chat System
- Alerts/escalation
- Custom Ticket Fields
- Customizable Dashboard
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Front App for better insights.
Awards
Freshdesk and Front App have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Freshdesk and Front App in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Front App has not received any reviews. Be the first one to write Front App review
Pros
We can assign tickets to ourselves and others, reply to tickets, and resolve tickets.
Posted by - Sanchayeeta
Pros
Certainly! Please provide the text youd like me to review.
Posted by - Nitesh
Cons
Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.
Posted by - Jemin
Cons
Integration of Artificial Intelligence.
Posted by - Deepak Mehta
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Front App. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Front App work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Front App and learn how they operate. Explore the company name, its location, and more!
Front
Sheffield
Alternatives
FAQs
What level of customer support can I expect from Freshdesk and Front App?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Front App provides customer support over email and more.
Which mobile platforms do Freshdesk and Front App support?
Freshdesk and Front App both support Android and IOS.
Freshdesk and Front App cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas Front App is suitable for Startups, SMBs, Mid-Market & Enterprises.
Do Freshdesk and Front App offer a free trial?
Freshdesk provides a free trial, while Front App doesn’t offer free trial.
For what other purposes can Freshdesk and Front App be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Front App can be utilized as a email collaboration tools and email management software.
Freshdesk
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