In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Help Scout. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Help Scout is rated 3.0.
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Compare pricing of Freshdesk vs Help Scout with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Help Scout for better insights.
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Freshdesk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Freshdesk and Help Scout. You can purchase Freshdesk with Per Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans. Freshdesk provides a free trial whereas, Help Scout does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Free Trial
Yearly
Compare between Freshdesk and Help Scout based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Document Management
Email Integration
Customer DataBase
Self Service Portal
Knowledge Base
Inbox Queue Management
Incident Management
Known Issue Management
Ticket Management
Help Desk Management
Asset Management
Email Integration
Help Desk
Inventory Management
Task Management
Onboarding
Real Time Monitoring
Workflow Management
Collaboration
Inventory Tracking
Compare how Freshdesk stacks up against Help Scout in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Freshdesk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Help Scout has 1 review
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
It's Expensive Comparative to Others
Pros
Email or message had been read by a customer
Cons
multi tasking features
Excellent Performance, Exceed Expectation.
Pros
Automation System, Time Taken For Processing Command, Easy To Understand Features.
Cons
No Such Part/ Problem Has Been Detected. Also depends upon company to company requirements.
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Help Scout is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
The quality and timeliness of support are important parameters when comparing Freshdesk with Help Scout. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Help Scout provides Email and Tickets.
phone
live support
tickets
training
tickets
phone
live support
tickets
training
Freshdesk and Help Scout are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Chinese
English
French
German
Hebrew
Italian
Japanese
Portuguese
Russian
Spanish
The target customer base of Freshdesk vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMBs
Freelancer
Startups
SMBs
Freelancer
Startups
SMBs
Agencies
Enterprises
Find out which tools Freshdesk and Help Scout integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
(Not Provided by Vendor)
Slack
Sage 50
SAP
SalesForce
EasyRun
Asterisk
OTRS
Ping Identity
Visual Studio
QuickBooks
SSO Connector
Jira Software - Cloud Service
TeamViewer Embedded Service
SolarWinds
Google Apps
ADFS
Skype for Business
Okta
CAS
Trello
OneLogin
Office365
Nagios
OpenAM
IP Filter
Shibboleth
Bomgar
LogMeIn Rescue
Azure
Chromebook
POwer BI Extract
To gain a better understanding of how these Freshdesk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Freshdesk and Help Scout and learn how they operate. Explore the company name, its location, and more!
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