Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. Help Scout all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while Help Scout is rated 3.0.
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Plans and Pricing
Compare pricing of Freshdesk vs Help Scout with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Help Scout comes in 3 packages: Free, Standard, Plus.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Help Scout for better insights.
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Awards
Freshdesk and Help Scout have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and Help Scout. You can purchase Freshdesk with Per Month payment plans. Whereas, Help Scout provides Forever/Unlimited user payment plans.
Monthly
Yearly
Free Trial
Monthly
Free Trial
Both
Features
Compare between Freshdesk and Help Scout based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Document Management
Email Integration
Customer DataBase
Self Service Portal
Knowledge Base
Inbox Queue Management
Incident Management
Known Issue Management
Ticket Management
Help Desk Management
Document Management
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Real Time Comparisons
Billing & Invoicing
Surveys & Feedback
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Overall Ratings
Compare how Freshdesk stacks up against Help Scout in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Help Scout in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Help Scout has 1 review
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
It's Expensive Comparative to Others
Pros
Email or message had been read by a customer
Cons
multi tasking features
I used this for a good time, it's best
Pros
Just awesome
Cons
I didn't find that
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Help Scout is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with Help Scout. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Help Scout provides Email and Tickets.
phone
live support
tickets
training
tickets
phone
live support
tickets
training
Languages Supported
Freshdesk and Help Scout are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Arabic
Chinese
Croatian
Czech
Danish
Dutch
English
French
German
Hebrew
Hungarian
Icelandic
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Serbian
Slovenian
Spanish
Swedish
Turkish
Vietnamese
Welsh
Typical Customer
The target customer base of Freshdesk vs Help Scout is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Freelancer
Startups
Enterprises
SMEs
Freelancer
Video
To gain a better understanding of how these Freshdesk and Help Scout work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Help Scout and learn how they operate. Explore the company name, its location, and more!
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