Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and HelpDesk. The critical question remains: Freshdesk versus HelpDesk - which is better? Freshdesk offers robust features such as customizable dashboard, service level agreements (slas) and surveys & feedback while HelpDesk has features like self service portal, customer feedback and surveys & feedback.
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs HelpDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, HelpDesk comes in 1 packages: HelpDesk.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and HelpDesk based on their key features and functionalities to pick the right one for your business.
- Customizable Dashboard
- Service Level Agreements (slas)
- Surveys & Feedback
- Custom Ticket Fields
- Live Chat System
- Automations
- Automated Routing
- Custom Email Server
- Billing & Invoicing
- Time Tracking
- Self Service Portal
- Custom Roles
- Customer Feedback
- Customizable Reports
- Ticketing Management
- Customizable Dashboard
- Service Level Agreements (slas)
- Surveys & Feedback
- Custom Ticket Fields
- Live Chat System
- Automations
- Automated Routing
- Custom Email Server
- Billing & Invoicing
- Time Tracking
- Self Service Portal
- Custom Roles
- Customer Feedback
- Customizable Reports
- Ticketing Management
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and HelpDesk for better insights.
Awards
Freshdesk and HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Freshdesk and HelpDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while HelpDesk has not received any reviews. Be the first one to write HelpDesk review
Pros
Easy-to-use features.
Posted by - Rohit Ranjan
Pros
Simple to register and use. Seamless interaction with customers for the support portal.
Posted by - Ashish Ranjan
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
Cons
I have not known any product to be useless on this platform. You should try to make your team more cooperative.
Posted by - Iqra Khadim
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and HelpDesk and learn how they operate. Explore the company name, its location, and more!
HelpDesk
Alternatives
FAQs
Do Freshdesk and HelpDesk offer a free trial?
Yes, Freshdesk and HelpDesk provide a free trial to its users.
What level of customer support can I expect from Freshdesk and HelpDesk?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and HelpDesk provides customer support over email and more.
Freshdesk and HelpDesk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas HelpDesk is suitable for Freelancer, Startups, SMBs, Mid-Market, Enterprises & .
For what other purposes can Freshdesk and HelpDesk be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while HelpDesk can be utilized as a customer service software.
What are the key features of Freshdesk and HelpDesk?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while HelpDesk offers features, such as ticket management, automated ticket routing, knowledge base, self service portal.
Freshdesk
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