Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and HelpDesk. The critical question remains: Freshdesk versus HelpDesk - which is better? Freshdesk offers robust features such as customizable dashboard, service level agreements (slas) and surveys & feedback while HelpDesk has features like self service portal, customer feedback and surveys & feedback.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Freshdesk vs HelpDesk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, HelpDesk comes in 1 packages: HelpDesk.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 19
Agent/Month
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Freshdesk and HelpDesk based on their key features and functionalities to pick the right one for your business.

  • Customizable Dashboard
  • Service Level Agreements (slas)
  • Surveys & Feedback
  • Custom Ticket Fields
  • Live Chat System
  • Automations
  • Automated Routing
  • Custom Email Server
  • Billing & Invoicing
  • Time Tracking
  • Self Service Portal
  • Custom Roles
  • Customer Feedback
  • Customizable Reports
  • Ticketing Management
View All Freshdesk Features
  • Customizable Dashboard
  • Service Level Agreements (slas)
  • Surveys & Feedback
  • Custom Ticket Fields
  • Live Chat System
  • Automations
  • Automated Routing
  • Custom Email Server
  • Billing & Invoicing
  • Time Tracking
  • Self Service Portal
  • Custom Roles
  • Customer Feedback
  • Customizable Reports
  • Ticketing Management
View All HelpDesk Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and HelpDesk for better insights.

Ratings

Compare how Freshdesk stacks up against HelpDesk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews

Awards

Freshdesk and HelpDesk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award

User Reviews

Based on all the user reviews and ratings received by Freshdesk and HelpDesk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while HelpDesk has not received any reviews. Be the first one to write HelpDesk review

Pros

Easy-to-use features.

Posted by - Rohit Ranjan

Pros

Simple to register and use. Seamless interaction with customers for the support portal.

Posted by - Ashish Ranjan

Cons

Pricing is a little high. They should provide more features in the sprout plan.

Posted by - Anand

Cons

I have not known any product to be useless on this platform. You should try to make your team more cooperative.

Posted by - Iqra Khadim

View All Freshdesk Reviews

No reviews yet. Be the first to review

Write a Review

Specifications

Check out the specifications of Freshdesk and HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Freshdesk and HelpDesk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Freshdesk and HelpDesk work, you can check out the videos below. Browse through the videos and make the right choice.

(Not Provided by Vendor)

Company Details

Get insight into the company details Freshdesk and HelpDesk and learn how they operate. Explore the company name, its location, and more!

Company Name

Freshworks

Headquarter

Chennai

Website
Visit Website
Company Name

HelpDesk

FAQs

Do Freshdesk and HelpDesk offer a free trial?

Yes, Freshdesk and HelpDesk provide a free trial to its users.

What level of customer support can I expect from Freshdesk and HelpDesk?

Freshdesk provides customer support over various channels including phone, email, live support and tickets, and HelpDesk provides customer support over email and more.

Freshdesk and HelpDesk cater to which types of businesses?

Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas HelpDesk is suitable for Freelancer, Startups, SMBs, Mid-Market, Enterprises & .

For what other purposes can Freshdesk and HelpDesk be used?

Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while HelpDesk can be utilized as a customer service software.

What are the key features of Freshdesk and HelpDesk?

Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while HelpDesk offers features, such as ticket management, automated ticket routing, knowledge base, self service portal.

Freshdesk

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