Identifying the ideal Help Desk Software to suit your specific requirements can be challenging. Freshdesk is headquartered at Chennai, while Helpshift is headquartered at Array. Choosing software like Freshdesk or Helpshift requires thorough contemplation and comparing key factors. The question remains - Freshdesk vs. Helpshift - which is the superior option? Check out the in-depth comparison now!
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Freshdesk vs Helpshift with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Helpshift comes in 3 packages: Starter, Pro, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Helpshift based on their key features and functionalities to pick the right one for your business.
- Customer Feedback
- Online Activation
- Social Media Integration
- Customer Database
- Alerts/escalation
- Custom Email Server
- Multi Channel Support
- Customizable Dashboard
- Canned Responses
- Live Chat System
- Custom Ticket Fields
- Automations
- Service Level Agreements (slas)
- Customizable Reports
- Mobile App
- Customer Feedback
- Online Activation
- Social Media Integration
- Customer Database
- Alerts/escalation
- Custom Email Server
- Multi Channel Support
- Customizable Dashboard
- Canned Responses
- Live Chat System
- Custom Ticket Fields
- Automations
- Service Level Agreements (slas)
- Customizable Reports
- Mobile App
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Helpshift for better insights.
Awards
Freshdesk and Helpshift have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Helpshift in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Helpshift has not received any reviews. Be the first one to write Helpshift review
Pros
Ease of use of the ticketing system, easy integration with Facebook, can track SLA well.
Posted by - Lin Lae
Pros
Centralized ticketing
Posted by - Deepak Mehta
Cons
Theres nothing I dont like about Freshdesk. The only thing that could be improved is if the analytics were more customizable; currently, theyre not robust enough to meet our needs for advanced reporting.
Posted by - Riccardo Loli
Cons
Auto-refresh the page after submitting the response.
Posted by - Rohit Ranjan
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and Helpshift. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and Helpshift work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Helpshift and learn how they operate. Explore the company name, its location, and more!
Helpshift
Alternatives
FAQs
For what other purposes can Freshdesk and Helpshift be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Helpshift can be utilized as a complaint management system.
What level of customer support can I expect from Freshdesk and Helpshift?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Helpshift provides customer support over phone, email and more.
Freshdesk and Helpshift cater to which types of businesses?
Freshdesk and Helpshift both cater to Startups, Enterprises, SMBs & Freelancer.
Do Freshdesk and Helpshift offer a free trial?
Freshdesk provides a free trial, while Helpshift doesn’t offer free trial.
What are the key features of Freshdesk and Helpshift?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Helpshift offers features, such as in app messaging, ai powered bots, automated workflows, customizable sdk.
Freshdesk
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