In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Hesk Help Desk. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Hesk Help Desk is rated 5.0.
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All Help Desk Software Products ›››Compare pricing of Freshdesk vs Hesk Help Desk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Hesk Help Desk has not provided information about its pricing.
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Hesk Help Desk for better insights.
Freshdesk and Hesk Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Freshdesk and Hesk Help Desk. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of Hesk Help Desk is unavailable. Freshdesk provides a free trial whereas, Hesk Help Desk does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
SAAS
Free Trial
Monthly
Yearly
Compare between Freshdesk and Hesk Help Desk based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Asset Management
Email Integration
Inventory Management
Self Service Portal
Live chat system
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Incident Management
Service Desk (ITIL ITSM)
Remote Desktop Control
Remote Access
Screen Sharing
Dashboard
File sharing
Real Time Chat
Session Recording
Session Transfer
Compare how Freshdesk stacks up against Hesk Help Desk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Freshdesk and Hesk Help Desk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Hesk Help Desk has 2 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
Secure and Fantastic Support
Pros
When I have to be away but a client needs a file right away, being able to access my computer from anywhere has been a life saver. It's fast and easy to use and has saved me a lot of headache.
Cons
Individual passwords on each computer for increased security. Easy and fast to setup.
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Hesk Help Desk is available on Web App, Windows, MacOs desktop platforms.
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
(Not Provided by Vendor)
The quality and timeliness of support are important parameters when comparing Freshdesk with Hesk Help Desk. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Hesk Help Desk provides Email.
phone
live support
tickets
training
phone
live support
tickets
Freshdesk and Hesk Help Desk are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish
Turkish
The target customer base of Freshdesk vs Hesk Help Desk is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMBs
Freelancer
SMBs
Agencies
Enterprises
(Not Provided by Vendor)
Find out which tools Freshdesk and Hesk Help Desk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
(Not Provided by Vendor)
zendesk
freshdesk
freshservice
JIRA
onelogin
okta
Azure AD
Keycloak
G Suite
Jamf
To gain a better understanding of how these Freshdesk and Hesk Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Freshdesk and Hesk Help Desk and learn how they operate. Explore the company name, its location, and more!
Klemen Stirn