In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Hesk Help Desk. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Hesk Help Desk is rated 5.0.

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Plans and Pricing

Compare pricing of Freshdesk vs Hesk Help Desk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Hesk Help Desk has not provided information about its pricing.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Hesk Help Desk for better insights.

Awards

Freshdesk and Hesk Help Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award

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Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Hesk Help Desk. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of Hesk Help Desk is unavailable. Freshdesk provides a free trial whereas, Hesk Help Desk does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

SAAS

Free Trial

Monthly

Yearly

Features

Compare between Freshdesk and Hesk Help Desk based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Asset Management

Email Integration

Inventory Management

Self Service Portal

Live chat system

Surveys & Feedback

Knowledge Base

Alerts/Escalation

Incident Management

Service Desk (ITIL ITSM)

Ticket Management

Help Desk Management

Service Catalog Management

Read More

Document Storage

Surveys & Feedback

Multi Channel Management

Dashboard

Knowledge Base

Third Party Integration

Live Chat

Customer Experience Management

Real Time Chat

Group Messaging

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Overall Ratings

Compare how Freshdesk stacks up against Hesk Help Desk in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.4

Feature

Out of 5

Ease of use Ease of use 4.5

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.6

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Hesk Help Desk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Hesk Help Desk has 2 reviews

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Anshul sharma

Heck help desk

Pros

User interface

Cons

Nothing

Read all 2 reviews
Riya Shakya

Wonderful App

Pros

ubiAttendance app offline attendance punching feature most impressive feature.

Cons

No I will not found any less feature in ubiAttendance app every feature are good

Read all 16 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Hesk Help Desk is available on Web App, Windows, MacOs desktop platforms.

Windows

MacOs

IOS

Android

Web App

Windows

MacOs

Web App

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Hesk Help Desk. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Hesk Help Desk provides Email.

phone

email

live support

tickets

training

email

phone

email

live support

tickets

Languages Supported

Freshdesk and Hesk Help Desk are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

English

English

Typical Customer

The target customer base of Freshdesk vs Hesk Help Desk is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

SMEs

Agencies

Enterprises

Startups

SMEs

Agencies

Enterprises

Integrations

Find out which tools Freshdesk and Hesk Help Desk integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

(Not Provided by Vendor)

Video

To gain a better understanding of how these Freshdesk and Hesk Help Desk work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Hesk Help Desk and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Klemen Stirn

Website :

Visit Website

Company Name :

ControlHippo

Headquarter :

Ahmedabad

Website :

Visit Website

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