Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and HubSpot Service Hub. The critical question remains: Freshdesk versus HubSpot Service Hub - which is better? Freshdesk offers robust features such as scenario automation, time tracking and surveys & feedback while HubSpot Service Hub has features like knowledge base, canned responses and time tracking.
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List of All Help Desk Software
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Plans and Pricing
Compare pricing of Freshdesk vs HubSpot Service Hub with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, HubSpot Service Hub has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and HubSpot Service Hub based on their key features and functionalities to pick the right one for your business.
- Scenario Automation
- Time Tracking
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Service Level Agreements (slas)
- Custom Ticket Fields
- Automations
- Self Service Portal
- Custom Roles
- Customizable Reports
- Canned Responses
- Customizable Dashboard
- Social Media Integration
- Agent Collision Detection
- Scenario Automation
- Time Tracking
- Surveys & Feedback
- Knowledge Base
- Automated Routing
- Service Level Agreements (slas)
- Custom Ticket Fields
- Automations
- Self Service Portal
- Custom Roles
- Customizable Reports
- Canned Responses
- Customizable Dashboard
- Social Media Integration
- Agent Collision Detection
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and HubSpot Service Hub for better insights.
Awards
Freshdesk and HubSpot Service Hub have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and HubSpot Service Hub in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while HubSpot Service Hub has not received any reviews. Be the first one to write HubSpot Service Hub review
Pros
Ease of use, easy ticket searching, splitting & merging features of a ticket, rule automation.
Posted by - Anand
Pros
I liked the developer support and API documentation for customization and implementation in a private service.
Posted by - Jemin
Cons
The SLA reminder tool can be product-wise and provide customization for various product usage.
Posted by - Ruchika Singh
Cons
They upgraded to a new user interface, which looks great, as that had been the only drawback.
Posted by - Anmol
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and HubSpot Service Hub. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Video
To gain a better understanding of how these Freshdesk and HubSpot Service Hub work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and HubSpot Service Hub and learn how they operate. Explore the company name, its location, and more!
HubSpot
Cambridge
Alternatives
FAQs
What are the key features of Freshdesk and HubSpot Service Hub?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while HubSpot Service Hub offers features, such as ticketing, customer feedback, knowledge base, live chat.
Which mobile platforms do Freshdesk and HubSpot Service Hub support?
Freshdesk supports Android and IOS, while HubSpot Service Hub supports Android.
Freshdesk and HubSpot Service Hub cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas HubSpot Service Hub is suitable for Startups, SMBs & Enterprises.
Do Freshdesk and HubSpot Service Hub offer a free trial?
Freshdesk provides a free trial, while HubSpot Service Hub doesn’t offer free trial.
For what other purposes can Freshdesk and HubSpot Service Hub be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while HubSpot Service Hub can be utilized as a call center software, live chat software and complaint management system.
Freshdesk
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