Choosing the right Help Desk Software solution requires thoroughly evaluating and comparing important factors. To provide an in-depth comparative analysis, we've developed a comparison that explores functionalities offered by Freshdesk and IBM Control Desk. The critical question remains: Freshdesk versus IBM Control Desk - which is better? Freshdesk offers robust features such as social media integration, email to ticket conversion and custom ticket fields while IBM Control Desk has features like .
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs IBM Control Desk with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, IBM Control Desk comes in 1 packages: Basic.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and IBM Control Desk based on their key features and functionalities to pick the right one for your business.
- Social Media Integration
- Email To Ticket Conversion
- Custom Ticket Fields
- Customizable Reports
- Alerts/escalation
- Automations
- Service Level Agreements (slas)
- Time Tracking
- Knowledge Base
- Billing & Invoicing
- Automated Routing
- Custom Roles
- Online Activation
- Dashboard
- Custom Email Server
- Social Media Integration
- Email To Ticket Conversion
- Custom Ticket Fields
- Customizable Reports
- Alerts/escalation
- Automations
- Service Level Agreements (slas)
- Time Tracking
- Knowledge Base
- Billing & Invoicing
- Automated Routing
- Custom Roles
- Online Activation
- Dashboard
- Custom Email Server
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and IBM Control Desk for better insights.
Awards
Freshdesk and IBM Control Desk have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and IBM Control Desk in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while IBM Control Desk has not received any reviews. Be the first one to write IBM Control Desk review
Pros
Simple to register and use. Seamless interaction with customers for the support portal.
Posted by - Ashish Ranjan
Pros
I liked the developer support and API documentation for customization and implementation in a private service.
Posted by - Jemin
Cons
Pricing is a little high. They should provide more features in the sprout plan.
Posted by - Anand
Cons
The text "none" does not contain any grammatical errors.
Posted by - Nitesh
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and IBM Control Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and IBM Control Desk. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and IBM Control Desk work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and IBM Control Desk and learn how they operate. Explore the company name, its location, and more!
IBM Middle East FZ-L.L.C
Riyadh
Alternatives
FAQs
What level of customer support can I expect from Freshdesk and IBM Control Desk?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and IBM Control Desk provides customer support over email and more.
Do Freshdesk and IBM Control Desk offer a free trial?
Yes, Freshdesk and IBM Control Desk provide a free trial to its users.
Which mobile platforms do Freshdesk and IBM Control Desk support?
Freshdesk supports Android and IOS, while IBM Control Desk supports Android and IOS.
Freshdesk and IBM Control Desk cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas IBM Control Desk is suitable for Startups, SMBs, Mid-Market & Enterprises.
What are the key features of Freshdesk and IBM Control Desk?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while IBM Control Desk offers features, such as incident management, problem management, change management, service request management.
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