In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Kapture CX. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Kapture CX is rated 4.7.
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Compare pricing of Freshdesk vs Kapture CX with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Kapture CX comes in 3 packages: Essential, Professional, Enterprise.
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Kapture CX for better insights.
Freshdesk and Kapture CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Below is the comparison of the starting price and payment method of Freshdesk and Kapture CX. You can purchase Freshdesk with Per Month payment plans. Whereas, Kapture CX provides User/Month/Billed Annually payment plans. Freshdesk provides a free trial whereas, Kapture CX does not provide a free trial.
Free Trial
Monthly
Yearly
Yearly
Free Trial
Monthly
Yearly
Compare between Freshdesk and Kapture CX based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Customer Support
Knowledge Management
On-Demand (SaaS)
Mobile App
Self Service Portal
Surveys & Feedback
Dashboard
Call Center Management
Ticket Management
Real Time Analytics
Email Integration
API Integration
Onboarding
Agent Scheduling
Knowledge Database
Offline Form
Persistent Chat
Proactive Invitations
Shortcut Messages
Transfers / Routing
Compare how Freshdesk stacks up against Kapture CX in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
Based on all the user reviews and ratings received by Freshdesk and Kapture CX in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Kapture CX has 11 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
Most Customizable CRM
Pros
Custom workflows
Cons
Handling chats and chatbots
Best software for communication
Pros
Messaging support is one of the best the software also improve. My site ability
Cons
The software have all features ineed idnt know anything that is miss the software is the best
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Kapture CX is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
Windows
MacOs
IOS
Android
The quality and timeliness of support are important parameters when comparing Freshdesk with Kapture CX. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Kapture CX provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
live support
tickets
Freshdesk and Kapture CX are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Hindi
Indonesian
Korean
Malay
Portuguese
Spanish
Thai
Vietnamese
English
French
German
Italian
Portuguese
Spanish
The target customer base of Freshdesk vs Kapture CX is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMBs
Freelancer
Startups
SMBs
Enterprises
Freelancer
Startups
SMBs
Agencies
Enterprises
Find out which tools Freshdesk and Kapture CX integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
(Not Provided by Vendor)
GMail
Hubspot
Zapier
Shopify
WordPress
Squarespace
Wix
PrestaShop
BigCommerce
Ecwid
Ecommerce
Messenger
External Email Inbox
To gain a better understanding of how these Freshdesk and Kapture CX work, you can check out the videos below. Browse through the videos and make the right choice.
Get insight into the company details Freshdesk and Kapture CX and learn how they operate. Explore the company name, its location, and more!
