In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Kapture CX. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Kapture CX is rated 4.7.
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Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Kapture CX for better insights.
Awards
Freshdesk and Kapture CX have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and Kapture CX. You can purchase Freshdesk with Per Month payment plans. Whereas, Kapture CX provides User/Month/Billed Annually payment plans.
Monthly
Yearly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Freshdesk and Kapture CX based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Billing & Invoicing
Surveys & Feedback
Knowledge Base
Alerts/Escalation
Customer Support
Knowledge Management
On-Demand (SaaS)
Mobile App
Self Service Portal
Surveys & Feedback
Dashboard
Call Center Management
Ticket Management
Real Time Analytics
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Marketing Analytics
Marketing Automation
Performance Management
Project Management
User Ratings
Based on all the user reviews and ratings received by Freshdesk and Kapture CX in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 24 reviews while Kapture CX has 11 reviews
Iqra Khadim
Review for freshdesk
Pros
Features provided by freshdesk are satisfied and realiable. Can avail better ideas about resolving issues.
Cons
I have not know yet any product useless on this platform. You should try made your team more cooperative.
Sunil Kumar
Most Customizable CRM
Pros
Custom workflows
Cons
Handling chats and chatbots
Nohin Nelson
Good for building automation
Pros
It's relatively easy to use the tool. The support team is very helpful too
Cons
While HubSpot offers various reporting and analytics features, this feature is not really mature and developed enough
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, Macintosh desktop platforms and Android, IOS mobile platforms. Kapture CX is available on Windows, Macintosh desktop platforms and IOS, Android mobile platforms.
Windows
Macintosh
IOS
Android
Windows
Macintosh
IOS
Android
Web App
IOS
Android
Plans and Pricing
Compare pricing of Freshdesk vs Kapture CX with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Kapture CX comes in 3 packages: Essential, Professional, Enterprise.
Free
INR 0
Per Month
Email & Social Ticketing
Ticket Dispatch
Knowledge Base
Ticket Trend Report
Datacenter Location
Team collaboration
Growth
INR 999
Per Month
Everything in Free and…
Automation
Collision Detection
Marketplace Apps
Helpdesk Report
SLA & Business hour
Custom email server
Custom ticket views
Ticket fields & status
Customer fields
Custom SSL
Pro
INR 3599
Per Month
Everything in Growth and…
Round-robin Routing
Custom Roles
Custom Reports and Dashboards
Customer Segments
Versions in Knowledge Base
Multiple Products (up to 5)
Includes up to 5000 Collaborators
Extendable API limits
CSAT survey and reports
Multiple SLA & Business hours
SLA reminder and escalation
Multilingual knowledge base
Custom apps
Enterprise
INR 5699
Per Month
Everything in Pro and…
Skill-based Routing
Sandbox
Audit Log
Knowledge Base Approval Workflow
Agent Shifts
IP Range Restriction
Email Bot
Includes 5000 bot sessions/month
HIPAA Compliance
Assist Bot
Auto-triage
Article Suggester
Robo Assist
Canned Response Suggester
PCI Compliance
Multiple products (Unlimited)
Social signals
Essential
INR 1499
User/Month/Billed Annually
Omnichannel Ticketing
Auto-assign Tickets
SLA Management
Data Import
Scheduled Reports
Detailed Dashboards
Complete Customer 360 Overview
Professional
INR 2999
User/Month/Billed Annually
Includes Essential, Plus
Water-tight Ecommerce Integrations
Comprehensive Reports & Analytics
Social Media Integrations
Mobile App
Chat
Knowledge Base
24x7 Support
Workflow Management
Dedicated Account Manager
Enterprise
INR 4999
User/Month/Billed Annually
Omnichannel Ticketing
Auto-assign Tickets
SLA Management
Includes Professional, Plus
Custom Reporting
Sandbox
IP Whitelisting
Custom Dashboards
Enhanced Self-Serve with multi-lingual capability
Complete Contact Management
Customized Ticket Disposition
Complete Workflow Management
Dedicated Account Manager
Starter
INR 3240
Per Month
Free tools with increased limits, plus:
Form automation
Email automation
Forms
Email marketing
Landing pages
Live chat
Email and in-app chat support
Professional
INR 57600
Per Month
Starter plus:
Omni-channel marketing automation
ABM tools and automation
Dynamic personalization
Multi-language content
Social media
Video hosting & management
Contact and company scoring
Collaboration tools
Campaign management
Teams
A/B testing
Ad conversion events
Contact create attribution
Website traffic analytics
Campaign reporting
Custom reporting
Salesforce integration
Phone support
Enterprise
INR 230400
Per Month
Professional plus:
Single sign-on
Partitioning
Hierarchical teams
Permission sets
Field-level permissions
Email send frequency cap
Custom objects
Salesforce custom object sync
Adaptive testing
Sandboxes
Multi-touch revenue attribution
Behavioral event triggers and reporting
Predictive lead scoring
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with Kapture CX. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Kapture CX provides Email, Phone, Live Support, Training and Tickets.
phone
live support
tickets
training
phone
live support
tickets
training
phone
live support
tickets
training
Languages Supported
Freshdesk and Kapture CX are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
Hindi
Indonesian
Korean
Malay
Portuguese
Spanish
Thai
Vietnamese
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Freshdesk vs Kapture CX is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Enterprises
Startups
SMEs
Agencies
Video
To gain a better understanding of how these Freshdesk and Kapture CX work, you can check out the videos below. Browse through the videos and make the right choice.
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