Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. LiveAgent all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while LiveAgent is rated 4.8.
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List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs LiveAgent with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, LiveAgent comes in 4 packages: Small business, Medium business, Large business, Enterprise.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and LiveAgent based on their key features and functionalities to pick the right one for your business.
- Multi Channel Support
- Customizable Reports
- Online Activation
- Custom Roles
- Email Management
- Knowledge Base
- Dashboard
- Scenario Automation
- Social Media Integration
- Custom Email Server
- Alerts/escalation
- Canned Responses
- Self Service Portal
- Surveys & Feedback
- Email Integration
- Multi Channel Support
- Customizable Reports
- Online Activation
- Custom Roles
- Email Management
- Knowledge Base
- Dashboard
- Scenario Automation
- Social Media Integration
- Custom Email Server
- Alerts/escalation
- Canned Responses
- Self Service Portal
- Surveys & Feedback
- Email Integration
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and LiveAgent for better insights.
Awards
Freshdesk and LiveAgent have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and LiveAgent in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while LiveAgent has 46 reviews
Pros
Centralized ticketing
Posted by - Deepak Mehta
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Cons
The SLA reminder tool can be product-wise and provide customization for various product usage.
Posted by - Ruchika Singh
Cons
Some more detailed services are confusing to users. Some features have the same meaning but are represented differently.
Posted by - Jemin
Pros
Very adaptable to the specific needs of our office; there are a variety of rules that can be set up to help manage and organize support tickets as they come in.
Posted by - Jacob Wall
Pros
The most beneficial feature for our company was the shared mailbox, which allows an improved overview for the whole team. It makes customer support much more effective.
Posted by - Lia De Roy
Cons
It can be improved so that you have an easier login.
Posted by - Ivo
Cons
The reporting tools could be more detailed for advanced analytics to enable more impactful decisions.
Posted by - Muhammad Anwar
Specifications
Check out the specifications of Freshdesk and LiveAgent. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and LiveAgent. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and LiveAgent work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and LiveAgent and learn how they operate. Explore the company name, its location, and more!
Quality Unit
Bratislava
Alternatives
FAQs
Which mobile platforms do Freshdesk and LiveAgent support?
Freshdesk and LiveAgent both support Android and IOS.
Do Freshdesk and LiveAgent offer a free trial?
Yes, Freshdesk and LiveAgent provide a free trial to its users.
Which is the better option between Freshdesk and LiveAgent?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, LiveAgent has an advantage over Freshdesk.
What are the key features of Freshdesk and LiveAgent?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while LiveAgent offers features, such as real time chat, ticketing system, customer portal, automated ticket distribution.
What level of customer support can I expect from Freshdesk and LiveAgent?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and LiveAgent provides customer support over phone, email, live support and more.
Freshdesk
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