In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Microsoft SharePoint. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Microsoft SharePoint is rated 5.0.

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Plans and Pricing

Compare pricing of Freshdesk vs Microsoft SharePoint with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Microsoft SharePoint comes in 3 packages: SharePoint Online Plan 1, SharePoint Online Plan 2, Office 365 Enterprise E3.

Free
$ 0

Per Month

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Growth
$ 14

Per Month

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Pro
$ 50

Per Month

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Enterprise
$ 79

Per Month

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SharePoint Online Plan 1
$ 5

User/Month

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SharePoint Online Plan 2
$ 10

User/Month

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Office 365 Enterprise E3
$ 20

User/Month

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Free
$ 0

Forever

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SOHO
$ 60

Per Year

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Team
$ 225

Per Year

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Enterprise
$ 450

Per Year

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Screenshot

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Microsoft SharePoint for better insights.

Awards

Freshdesk and Microsoft SharePoint have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award
Freshdesk Award

Payment Type

Below is the comparison of the starting price and payment method of Freshdesk and Microsoft SharePoint. You can purchase Freshdesk with Per Month payment plans. Whereas, Microsoft SharePoint provides User/Month payment plans. Freshdesk provides a free trial whereas, Microsoft SharePoint does not provide a free trial.

Free Trial

Monthly

Yearly

Free Trial

Monthly

Free Trial

Monthly

Yearly

Features

Compare between Freshdesk and Microsoft SharePoint based on their key features and functionalities to pick the right one for your business.

Email Integration

Customer DataBase

Online Activation

Social Media Integration

Self Service Portal

Live chat system

Collaboration

Email Management

Billing & Invoicing

Surveys & Feedback

Dashboard

Knowledge Base

Alerts/Escalation

Automated Routing

Community Forums

Inbox Queue Management

Incident Management

Ticket Management

Help Desk Management

Issue Tracking

Online Forums

Problem Management

Service Level Management

Service Level Agreement (SLA) Management

Event Logs

Customer Segmentation

Push Notifications

Scenario Planning

SLA Management

Read More

Asset Management

Document Management

Email Integration

Inventory Management

Self Service Portal

Billing & Invoicing

Contract Management

Inbox Queue Management

Incident Management

Service Desk (ITIL ITSM)

Help Desk Management

Online Forums

Release Management

Read More

Remote Desktop Control

Remote Access

Screen Sharing

Dashboard

File sharing

Real Time Chat

Session Recording

Session Transfer

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Overall Ratings

Compare how Freshdesk stacks up against Microsoft SharePoint in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Feature Feature 4.5

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.4

Value for money

Out of 5

Customer support Customer support 4.4

Customer support

Out of 5

Feature Feature 5

Feature

Out of 5

Ease of use Ease of use 5

Ease of use

Out of 5

Value for money Value for money 5

Value for money

Out of 5

Customer support Customer support 5

Customer support

Out of 5

Feature Feature 4.3

Feature

Out of 5

Ease of use Ease of use 4.7

Ease of use

Out of 5

Value for money Value for money 4.5

Value for money

Out of 5

Customer support Customer support 4.7

Customer support

Out of 5

User Reviews

Based on all the user reviews and ratings received by Freshdesk and Microsoft SharePoint in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while Microsoft SharePoint has 9 reviews

Jemin

Liked Trail and API Support for developers

Pros

I liked the Developer support and API documentation for customization and implementation in a private service.

Cons

Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.

Read all 25 reviews
Adnan Afzal

Microsoft SharePoint review

Pros

The ability to store and share documents with the power to select with whom the data can be shared.

Cons

There should be an option added which can select which data you want to display on your profile and which you don't.

Read all 9 reviews
Avinash mishra

RemotePC is one of the best softwares to work remotely

Pros

1.Option to print remotely 2.works perfect with SaaS 3.screen can be shared 4.solid file transfer mode

Cons

1. user cant lock the settings to the other user's device application 2. price little bit high

Read all 3 reviews

Desktop & Mobile Platforms

Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. Microsoft SharePoint is available on Windows, MacOs desktop platforms and Android, IOS mobile platforms.

Windows

MacOs

IOS

Android

Windows

MacOs

IOS

Android

(Not Provided by Vendor)

Customer Support

The quality and timeliness of support are important parameters when comparing Freshdesk with Microsoft SharePoint. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while Microsoft SharePoint provides Email, Phone and Training.

phone

email

live support

tickets

training

phone

email

training

phone

email

live support

tickets

Languages Supported

Freshdesk and Microsoft SharePoint are supported in the following languages.

Arabic

Chinese

Czech

Danish

Dutch

English

Finnish

French

German

Italian

Japanese

Korean

Norwegian

Polish

Portuguese

Russian

Spanish

Swedish

Turkish

Arabic

Chinese

Dutch

English

French

Japanese

Korean

Portuguese

Romanian

Spanish

Turkish

Dutch

English

French

German

Italian

Japanese

Korean

Portuguese

Spanish

Turkish

Typical Customer

The target customer base of Freshdesk vs Microsoft SharePoint is mentioned below. Check which software fits your business requirements perfectly.

Startups

Enterprises

SMEs

Freelancer

Startups

Enterprises

SMEs

Freelancer

(Not Provided by Vendor)

Integrations

Find out which tools Freshdesk and Microsoft SharePoint integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!

Whatsapp

Slack

Shopify

Salesforce

Microsoft Teams

Mailchimp

(Not Provided by Vendor)

zendesk

freshdesk

freshservice

JIRA

onelogin

okta

Azure AD

Keycloak

G Suite

Jamf

Video

To gain a better understanding of how these Freshdesk and Microsoft SharePoint work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and Microsoft SharePoint and learn how they operate. Explore the company name, its location, and more!

Company Name :

Freshworks

Headquarter :

Chennai

Website :

Visit Website

Company Name :

Microsoft Corporation

Headquarter :

Redmond

Website :

Visit Website

Company Name :

IDrive

Headquarter :

Calabasas

Website :

Visit Website

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