In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus Microsoft SharePoint. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while Microsoft SharePoint is rated 5.0.
You May Also Like
Featured products that are similar to the ones you selected below.
List of All Help Desk Software
SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs Microsoft SharePoint with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, Microsoft SharePoint comes in 3 packages: SharePoint Online Plan 1, SharePoint Online Plan 2, Office 365 Enterprise E3.
- Free Plan
- Free Trial
- Free Plan
- Free Trial
Features
Compare between Freshdesk and Microsoft SharePoint based on their key features and functionalities to pick the right one for your business.
- Custom Email Server
- Surveys & Feedback
- Live Chat System
- Service Level Agreements (slas)
- Automations
- Agent Collision Detection
- Automated Routing
- Alerts/escalation
- Social Media Integration
- Mobile App
- Dashboard
- Customizable Reports
- Email To Ticket Conversion
- Time Tracking
- Custom Ticket Fields
- Custom Email Server
- Surveys & Feedback
- Live Chat System
- Service Level Agreements (slas)
- Automations
- Agent Collision Detection
- Automated Routing
- Alerts/escalation
- Social Media Integration
- Mobile App
- Dashboard
- Customizable Reports
- Email To Ticket Conversion
- Time Tracking
- Custom Ticket Fields
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and Microsoft SharePoint for better insights.
Awards
Freshdesk and Microsoft SharePoint have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and Microsoft SharePoint in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while Microsoft SharePoint has 11 reviews
Pros
I liked the developer support and API documentation for customization and implementation in a private service.
Posted by - Jemin
Pros
Freshdesk has completely changed the way we manage our support queries.
Posted by - Anmol
Cons
Simple to register and use. Seamless interaction with customers through the support portal.
Posted by - Ashish Ranjan
Cons
Theres nothing I dont like about Freshdesk. The only thing that could be improved is if the analytics were more customizable; currently, theyre not robust enough to meet our needs for advanced reporting.
Posted by - Riccardo Loli
Pros
MS SharePoint is cloud-based, where documents can be stored. It can be integrated with other Microsoft products.
Posted by - Silky Singla
Pros
Good tool for online file sharing.
Posted by - Anvesha Verma
Cons
If you choose to synchronize the information in the device, it is constantly synchronizing with the cloud and this may require a higher internet consumption.
Posted by - Javier Daddino
Cons
Overall good.
Posted by - Raghav Arora
Specifications
Check out the specifications of Freshdesk and Microsoft SharePoint. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and Microsoft SharePoint. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and Microsoft SharePoint work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and Microsoft SharePoint and learn how they operate. Explore the company name, its location, and more!
Microsoft Corporation
Redmond
Alternatives
FAQs
For what other purposes can Freshdesk and Microsoft SharePoint be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while Microsoft SharePoint can be utilized as a document management software, intranet software and knowledge management system.
What level of customer support can I expect from Freshdesk and Microsoft SharePoint?
Freshdesk provides customer support over various channels including phone, email, live support and tickets, and Microsoft SharePoint provides customer support over phone, email, training and more.
What are the key features of Freshdesk and Microsoft SharePoint?
Key features of Freshdesk include ticketing management, automations, collaboration, self service portal, knowledge base, multi channel support, while Microsoft SharePoint offers features, such as ticket management, automated workflows, customizable dashboards, knowledge base.
Do Freshdesk and Microsoft SharePoint offer a free trial?
Yes, Freshdesk and Microsoft SharePoint provide a free trial to its users.
Which mobile platforms do Freshdesk and Microsoft SharePoint support?
Freshdesk and Microsoft SharePoint both support Android and IOS.
Freshdesk
Visit Website
