Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. osTicket all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while osTicket is rated 4.5.

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List of All Help Desk Software

SoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.

Plans and Pricing

Compare pricing of Freshdesk vs osTicket with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, osTicket has not provided information about its pricing.

Starting Price
The starting price may change depending on factors like subscription period, extra features, additional fees, and others. For accurate pricing, it's best to contact the vendor directly.
$ 0
Per Month
  • Free Plan
  • Free Trial
Get Best Price
Starting Price
Why is pricing available upon request only?
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
Pricing on Request
  • Free Plan
  • Free Trial
Get Best Price

Features

Compare between Freshdesk and osTicket based on their key features and functionalities to pick the right one for your business.

  • Time Tracking
  • Multi Channel Support
  • Self Service Portal
  • Knowledge Base
  • Customer Feedback
  • Service Level Agreements (slas)
  • Collaboration
  • Social Media Integration
  • Custom Email Server
  • Automated Routing
  • Email To Ticket Conversion
  • Dashboard
  • Online Activation
  • Customizable Reports
  • Custom Roles
View All Freshdesk Features
  • Time Tracking
  • Multi Channel Support
  • Self Service Portal
  • Knowledge Base
  • Customer Feedback
  • Service Level Agreements (slas)
  • Collaboration
  • Social Media Integration
  • Custom Email Server
  • Automated Routing
  • Email To Ticket Conversion
  • Dashboard
  • Online Activation
  • Customizable Reports
  • Custom Roles
View All osTicket Features

Screenshots

Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and osTicket for better insights.

Ratings

Compare how Freshdesk stacks up against osTicket in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.

Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.7
Value for Money
Value for Money 4.3
Customer Support
Customer Support 4.4
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
84%
View All Freshdesk Reviews
Overall Rating (out of 5)
Overall Rating 4.5
Feature
Feature 4.5
Ease of Use
Ease of Use 4.5
Value for Money
Value for Money 4.5
Customer Support
Customer Support 4.5
Likelihood to Recommend
After users review a product on our website, we simply ask if they'd suggest it to friends or colleagues. The "Likelihood to Recommend" rating combines all these opinions for an overall score.
0%
View All osTicket Reviews

Awards

Freshdesk and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.

Freshdesk Award
Freshdesk Award

User Reviews

Based on all the user reviews and ratings received by Freshdesk and osTicket in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while osTicket has 2 reviews

Pros

Certainly! Please provide the text youd like me to review.

Posted by - Nitesh

Pros

Easy-to-use features.

Posted by - Rohit Ranjan

Cons

I have not known any product to be useless on this platform. You should try to make your team more cooperative.

Posted by - Iqra Khadim

Cons

The SLA reminder tool can be product-wise and provide customization for various product usage.

Posted by - Ruchika Singh

View All Freshdesk Reviews

No reviews yet. Be the first to review

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Specifications

Check out the specifications of Freshdesk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android
Business
  • Freelancers
  • Startups
  • SMBs
  • Mid-Market
  • Enterprises
Accessibility
  • API
  • Free Trial
  • Mobile Support
  • Lifetime Free Plan
  • Customization
Available Support
  • Email
  • Phone
  • Live Support
  • Training
  • Tickets
Payment Type
  • Yearly
  • Monthly
  • Onetime (Perpetual License)
  • Transaction
Desktop & Mobile Platforms
  • Web App
  • Windows
  • macOS
  • iOS
  • Android

Integration

Check out the specifications of Freshdesk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.

(Not Provided by Vendor)

Video

To gain a better understanding of how these Freshdesk and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.

Company Details

Get insight into the company details Freshdesk and osTicket and learn how they operate. Explore the company name, its location, and more!

Company Name

Freshworks

Headquarter

Chennai

Website
Visit Website
Company Name

Enhancesoft LLC

FAQs

For what other purposes can Freshdesk and osTicket be used?

Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while osTicket can be utilized as a ticketing management software, help desk software and customer service software.

Which is the better option between Freshdesk and osTicket?

This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over osTicket.

Which mobile platforms do Freshdesk and osTicket support?

Freshdesk supports Android and IOS, while osTicket supports Android and IOS.

Do Freshdesk and osTicket offer a free trial?

Freshdesk provides a free trial, while osTicket doesn’t offer free trial.

Freshdesk and osTicket cater to which types of businesses?

Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas osTicket is suitable for Startups, SMBs & Freelancer.

Freshdesk

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