In search of the ideal Help Desk Software that caters to your unique needs? As a savvy buyer, you're likely interested in user ratings, pricing, customer support, languages supported, features, and more. We've created a comprehensive comparison of Freshdesk versus osTicket. To get better insight, here’s how users have rated these products. Freshdesk is rated 4.5 while osTicket is rated 4.5.
You May Also Like
Featured products that are similar to the ones you selected below.
All Help Desk Software Products ›››Plans and Pricing
Compare pricing of Freshdesk vs osTicket with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, osTicket has not provided information about its pricing.
Screenshot
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and osTicket for better insights.
Awards
Freshdesk and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.
Payment Type
Below is the comparison of the starting price and payment method of Freshdesk and osTicket. You can purchase Freshdesk with Per Month payment plans. Whereas, Information related to the payment plans of osTicket is unavailable. Freshdesk provides a free trial whereas, osTicket does not provide a free trial.
Free Trial
Monthly
Yearly
Free Trial
Monthly
Yearly
Features
Compare between Freshdesk and osTicket based on their key features and functionalities to pick the right one for your business.
Email Integration
Customer DataBase
Online Activation
Social Media Integration
Self Service Portal
Live chat system
Collaboration
Email Management
Billing & Invoicing
Surveys & Feedback
Document Management
Email Integration
Customer DataBase
Self Service Portal
Live chat system
Billing & Invoicing
Knowledge Base
Automated Routing
Contract Management
Service Desk (ITIL ITSM)
Contact Manager
CRM & Sales Dashboards
CRM Analytics
Customer Support
Document Management
Email Marketing / SMS Marketing
Email Templates
Inventory Management
Knowledge Management
Marketing Analytics
Still Confused to find the best software?
Overall Ratings
Compare how Freshdesk stacks up against osTicket in terms of ratings and user experience. Select the Help Desk software that perfectly aligns with your business requirements.
User Reviews
Based on all the user reviews and ratings received by Freshdesk and osTicket in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 25 reviews while osTicket has 2 reviews
Liked Trail and API Support for developers
Pros
I liked the Developer support and API documentation for customization and implementation in a private service.
Cons
Some more detailed services are confusing to the user. Some features have the same meaning but are represented differently.
No reviews yet. Be the first to review
Write a reviewIntuitive CRM platform for SMB
Pros
easy to use
Cons
Need to update more features
Desktop & Mobile Platforms
Deployment is a crucial factor to consider while buying Help Desk Software. Freshdesk is available on Windows, Linux, MacOs desktop platforms and Android, IOS mobile platforms. osTicket is available on Windows, MacOs desktop platforms and IOS, Android mobile platforms.
Windows
MacOs
IOS
Android
Windows
MacOs
IOS
Android
Web App
IOS
Android
Customer Support
The quality and timeliness of support are important parameters when comparing Freshdesk with osTicket. Freshdesk offers Email, Phone, Live Support, Training and Tickets to its customers, while osTicket provides Email, Phone and Training.
phone
live support
tickets
training
phone
training
phone
live support
tickets
training
Languages Supported
Freshdesk and osTicket are supported in the following languages.
Arabic
Chinese
Czech
Danish
Dutch
English
Finnish
French
German
Italian
Japanese
Korean
Norwegian
Polish
Portuguese
Russian
Spanish
Swedish
Turkish
English
English
French
German
Japanese
Portuguese
Spanish
Typical Customer
The target customer base of Freshdesk vs osTicket is mentioned below. Check which software fits your business requirements perfectly.
Startups
Enterprises
SMEs
Freelancer
Startups
SMEs
Freelancer
Startups
SMEs
Agencies
Integrations
Find out which tools Freshdesk and osTicket integrate with and make the right choice. Get the Help Desk software that connects with your preferred apps for best results!
Slack
Shopify
Salesforce
Microsoft Teams
Mailchimp
(Not Provided by Vendor)
Drift
PandaDoc
Proposify
SalesForce
Seventh Sense
Survey Monkey
EventBrite
Gravity Forms
Bitly
Unbounce
DataBox
TrenDemon
HotJar
CallRail
Wistia
TwentyThree
ReadyTalk
GoToWebinar
Beacon
Video
To gain a better understanding of how these Freshdesk and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and osTicket and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC