Are you struggling to find the perfect Help Desk Software that aligns with your complex demands? Our curated list of top-tier solutions offers personalization to meet your unique needs. Additionally, we've created a comprehensive comparison of Freshdesk vs. osTicket all in one place to simplify your decision-making process. Freshdesk is rated 4.5 while osTicket is rated 4.5.
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List of All Help Desk SoftwareSoftwareSuggest offers verified & unbiased user reviews based on user ratings and feedback. Our ratings and reports do not contain any paid placements. Learn more about our ranking methodology.
Plans and Pricing
Compare pricing of Freshdesk vs osTicket with the following detailed pricing plan info. Freshdesk comes in 4 packages: Free, Growth, Pro, Enterprise. On the other hand, osTicket has not provided information about its pricing.
- Free Plan
- Free Trial
Some vendors offer only custom pricing based on specific customer needs. This is because every client's requirements vary greatly- influencing the final cost. For accurate pricing, reach out to the vendor directly for personalized quotes.
- Free Plan
- Free Trial
Features
Compare between Freshdesk and osTicket based on their key features and functionalities to pick the right one for your business.
- Time Tracking
- Multi Channel Support
- Self Service Portal
- Knowledge Base
- Customer Feedback
- Service Level Agreements (slas)
- Collaboration
- Social Media Integration
- Custom Email Server
- Automated Routing
- Email To Ticket Conversion
- Dashboard
- Online Activation
- Customizable Reports
- Custom Roles
- Time Tracking
- Multi Channel Support
- Self Service Portal
- Knowledge Base
- Customer Feedback
- Service Level Agreements (slas)
- Collaboration
- Social Media Integration
- Custom Email Server
- Automated Routing
- Email To Ticket Conversion
- Dashboard
- Online Activation
- Customizable Reports
- Custom Roles
Screenshots
Take a look at the below screenshots and seamlessly compare the user interface of Freshdesk and osTicket for better insights.
Awards
Freshdesk and osTicket have been awarded by SoftwareSuggest for the selected categories. These awards have been given on the basis of the overall performance of this software in the Help Desk Software category.


User Reviews
Based on all the user reviews and ratings received by Freshdesk and osTicket in Help Desk Software category, we've provided an average user rating for each software below. Freshdesk has 26 reviews while osTicket has 2 reviews
Pros
Certainly! Please provide the text youd like me to review.
Posted by - Nitesh
Pros
Easy-to-use features.
Posted by - Rohit Ranjan
Cons
I have not known any product to be useless on this platform. You should try to make your team more cooperative.
Posted by - Iqra Khadim
Cons
The SLA reminder tool can be product-wise and provide customization for various product usage.
Posted by - Ruchika Singh
No reviews yet. Be the first to review
Write a ReviewSpecifications
Check out the specifications of Freshdesk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
- Freelancers
- Startups
- SMBs
- Mid-Market
- Enterprises
- API
- Free Trial
- Mobile Support
- Lifetime Free Plan
- Customization
- Phone
- Live Support
- Training
- Tickets
- Yearly
- Monthly
- Onetime (Perpetual License)
- Transaction
- Web App
- Windows
- macOS
- iOS
- Android
Integration
Check out the specifications of Freshdesk and osTicket. Learn about their accessibility features, customer support channels, payment methods, and device compatibility.
(Not Provided by Vendor)
Video
To gain a better understanding of how these Freshdesk and osTicket work, you can check out the videos below. Browse through the videos and make the right choice.
Company Details
Get insight into the company details Freshdesk and osTicket and learn how they operate. Explore the company name, its location, and more!
Enhancesoft LLC
Alternatives
FAQs
For what other purposes can Freshdesk and osTicket be used?
Apart from being a Help Desk software, Freshdesk can be used as a crm software, quality management software, ticketing management software and customer feedback software, while osTicket can be utilized as a ticketing management software, help desk software and customer service software.
Which is the better option between Freshdesk and osTicket?
This depends on various factors, such as your requirements, costs, integrations, customer support, and more. However, based on customer ratings, Freshdesk has an advantage over osTicket.
Which mobile platforms do Freshdesk and osTicket support?
Freshdesk supports Android and IOS, while osTicket supports Android and IOS.
Do Freshdesk and osTicket offer a free trial?
Freshdesk provides a free trial, while osTicket doesn’t offer free trial.
Freshdesk and osTicket cater to which types of businesses?
Freshdesk is suitable for Startups, Enterprises, SMBs & Freelancer, whereas osTicket is suitable for Startups, SMBs & Freelancer.
Freshdesk
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